Description
Under the general direction of the Chief Operations Officer, the position of Business Process/ Analyst is responsible for analyzing, designing, improving, and implementing business processes, systems, and operational workflows. This role partners with business stakeholders, project teams, and technology resources to identify opportunities for increased efficiency, support organizational initiatives, and ensure successful implementation of new products, services, systems, and processes. Must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.
Requirements
Document workflows, procedures, and business requirements
Collect, validate, and analyze data to support business initiatives
Support testing, implementation, and maintenance of business process solutions
Assist with troubleshooting processes, reporting, and system-related issues
Collaborate with business and technical teams to support organizational goals.
Analyze current business process and workflows to identify inefficiencies, risks and improvement opportunities
Ability to effectively troubleshoot problems and take a proactive approach in issue resolution
Ability to always respond effectively to inquiries from internal team members and customers and demonstration of excellence in customer service
Working knowledge of how BPM, CRM, BI, Nintex, RPA, and M365 tools operate
Knowledge of process mapping and business process reengineering
Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules
Strong analytical background, be a problem solver and have excellent diagramming skills
Strong written and oral communication skills: must be able to convey complex concepts in a clear and concise manner
Ability to manage multiple priorities and meet deadlines
Other duties as assigned