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Business Operations Program Manager Jobs in Ohio

Bachelor's degree in Business, Management, Engineering Management, Public Administration or related discipline * 5+ years business operations, program management, or management analysis experience

Bachelor's degree in Business, Management, Engineering Management, Public Administration or related discipline * 5+ years business operations, program management, or management analysis experience

QualificationsMinimum Qualifications - JOURNEYMANBachelor's degree in Business, Management, Engineering Management, Public Administration or related discipline5+ years business operations, program ...

Bachelor's degree in Business, Management, Engineering Management, Public Administration or related discipline * 5+ years business operations, program management, or management analysis experience

This is not a people leadership, program management, or functional ownership role. Instead, the ... Bachelor's Degree required * 5+ years of experience in Strategy & Operations, Business Operations ...

The Program Manager will provide leadership, strategic oversight, and operational management across ... Bachelor's degree in Business Administration, Program Management, Engineering, Information ...

The Program Manager will provide leadership, strategic oversight, and operational management across ... Bachelor's degree in Business Administration, Program Management, Engineering, Information ...

Bachelor's degree in Engineering, Business, Operations Management, or related field (or equivalent experience) * Minimum 5 years of Program Management experience within the aerospace manufacturing ...

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Showing results 1-20

Business Operations Program Manager information

See Ohio salary details

$33.8K

$85.1K

$148.3K

How much do business operations program manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for business operations program manager in Ohio is $85,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $104,100.00 per year, depending on experience, location, and employer.

What does a business operations program manager do?

A Business Operations Program Manager oversees and coordinates various projects and processes that ensure a company's operations run smoothly and efficiently. They are responsible for planning, implementing, and optimizing programs that align with business goals, often working cross-functionally with multiple departments. Their tasks may include process improvement, project management, data analysis, and resource allocation. They play a vital role in identifying operational challenges, developing solutions, and ensuring successful program execution within budget and timeline constraints.

What are the key skills and qualifications needed to thrive as a business operations program manager?

To thrive as a Business Operations Program Manager, you need strong project management, analytical, and organizational skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Microsoft Project), data analysis platforms (such as Excel or Tableau), and often PMP or similar certifications is highly valuable. Exceptional communication, problem-solving abilities, and leadership are crucial soft skills to navigate cross-functional teams and drive operational efficiencies. These capabilities ensure effective program delivery, streamlined operations, and alignment with organizational goals.

How does a business operations program manager typically collaborate with cross-functional teams to drive project success?

Business Operations Program Managers frequently serve as a bridge between departments such as finance, marketing, product, and IT. They coordinate with stakeholders to align project goals, manage timelines, and resolve roadblocks, ensuring that everyone is working towards shared objectives. Regular meetings, progress updates, and clear communication are essential, and strong relationship-building skills help facilitate smooth collaboration. This cross-functional approach not only streamlines operations but also provides valuable exposure to different business areas, supporting professional growth.

What is the difference between Business Operations Program Manager vs Business Analyst?

AspectBusiness Operations Program ManagerBusiness Analyst
Required CredentialsBachelor's degree; often PMP or related certificationsBachelor's degree; often certifications like CBAP or PMI-PBA
Work EnvironmentCross-functional teams, strategic planning, project oversightData analysis, process improvement, requirements gathering
Employer & Industry UsageCorporate, tech, finance sectors focusing on operations and projectsBusiness consulting, IT, finance, and corporate sectors

The Business Operations Program Manager focuses on managing large-scale projects and strategic initiatives within organizations, overseeing cross-functional teams. In contrast, a Business Analyst primarily analyzes business processes, gathers requirements, and supports project implementation. While both roles require strong analytical skills and stakeholder communication, the Program Manager emphasizes project leadership, whereas the Business Analyst concentrates on detailed analysis and documentation.

What are popular job titles related to Business Operations Program Manager jobs in Ohio?

For Business Operations Program Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Business Operations Program Manager jobs in Ohio look for?

The top searched job categories for Business Operations Program Manager jobs in Ohio are:

What cities in Ohio are hiring for Business Operations Program Manager jobs?

Cities in Ohio with the most Business Operations Program Manager job openings:

Infographic showing various Business Operations Program Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,106 per year, or $40.9 per hour.

Program Manager, Business Operations & Strategic Initiatives

MRI Software

Cleveland, OH • On-site

Full-time

Re-posted 10 days ago


MRI Software rating

6.7

Company rating: 6.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

209th of 247 rated software companies


Job description

The Program Manager, Business Operations & Strategic Initiatives serves as a high-impact, cross-functional leader and strategic partner driving critical initiatives that advance value creation, operational excellence, and alignment with MRI's strategic objectives. This role partners with leaders across Support, Client Success, Professional Services, Sales, Marketing, Product, IT, Finance, and other business functions to ensure alignment, execution, adoption, and successful delivery of critical initiatives.
A key area of focus will be partnering with leadership to improve operational effectiveness, enhance client experience, drive process improvements, and coordinate initiatives that increase organizational efficiency and scalability.
The ideal candidate combines strong program management expertise, organizational change leadership, operational acumen, and stakeholder management skills with experience working in client-facing, support-focused, or service delivery environments.
You Will:
  • Strategic Program & Project Management: Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation). Act as project manager, project sponsor, or program manager: define business outcomes, scope, timelines, milestones, resource plans, stakeholder engagement, risk management, and governance.

  • Stakeholder Engagement: Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle. Coordinate cross-functional workstreams, ensuring alignment among teams (finance, operations, product, marketing, HR, IT) and escalation to senior leadership as needed.

  • Process Improvement: Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.

  • Risk Management: Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.

  • Performance Tracking: Establish and monitor key performance indicators (KPIs) to track project progress and impact, providing regular updates to key stakeholders.

  • Resource Allocation: Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.

  • Documentation and Reporting: Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.

  • Drive adoption of KPIs, dashboards, reporting frameworks, and under required data-driven decision making within the organization.

  • Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in.

  • Mentor or manage junior team members supporting strategic initiatives or project work.

Qualifications & Experience:
Required
  • Bachelor's degree in Business, Management, Technology, Operations, a related field, or equivalent related experience.

  • 5+ years of program management, project management, or business operations experience.

  • Experience leading complex, cross-functional initiatives involving multiple stakeholders and business functions.

  • Experience supporting or partnering with Customer Support, Technical Support, Customer Success, Service Operations, or Professional Services organizations.

  • Experience leading organizational change management, stakeholder engagement, or business adoption activities.

  • Strong communication, facilitation, and relationship-management skills.

  • Experience creating executive presentations, status reporting, and program dashboards.

  • Demonstrated ability to influence and drive results without direct authority.

  • Strong organizational, analytical, and problem-solving skills.

Preferred
  • PMP, Prosci, Agile, Lean Six Sigma, or related certification.

  • Experience in SaaS, software, or technology organizations.

  • Background in support operations, service delivery, customer success, or operational excellence.

  • Experience with business transformation or large-scale organizational initiatives.

  • Experience leading AI initiatives, including identifying use cases, driving adoption, and coordinating cross-functional implementation efforts.

  • Familiarity with CRM, customer support, or service management platforms.

  • Experience applying formal change management methodologies such as ADKAR or Prosci.

Key Competencies
  • Program Management

  • Organizational Change Management

  • Stakeholder Engagement

  • Executive Communication

  • Business Process Improvement

  • Operational Excellence

  • Customer-Focused Mindset

  • Relationship Building

  • Strategic Thinking

  • Risk Management

  • Influence Without Authority

  • Continuous Improvement

Ideal Candidate Profile
  • The ideal candidate is an organized, results-oriented program leader who thrives in complex environments and excels at bringing teams together to achieve common goals. They possess strong communication and relationship-building skills, are comfortable working across functions, and have experience leading initiatives that improve business operations, customer outcomes, and organizational effectiveness.

  • The successful candidate brings a blend of program management expertise, organizational change leadership, and operational experience. They understand how to balance strategic priorities with practical execution and recognize that successful programs require both delivery excellence and stakeholder adoption.

About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

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