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Brokerage Operations Manager Jobs in Delaware (NOW HIRING)

Addison Group

Senior HR Operations Manager

Newark, DE · On-site

$110K - $130K/yr

Act as primary contact for the 401(k) broker * Ensure timely employee deferrals, employer matches ... Manage the recruitment and selection process across the organization * Oversee employee relations ...

Addison Group

Senior HR Operations Manager

Newark, DE · On-site

$110K - $130K/yr

Act as primary contact for the 401(k) broker * Ensure timely employee deferrals, employer matches ... Manage the recruitment and selection process across the organization * Oversee employee relations ...

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Brokerage Operations Manager information

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How much do brokerage operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for brokerage operations manager in Delaware is $63,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a brokerage operations manager?

Brokerage Operations Managers are professionals responsible for overseeing the daily operations of a brokerage firm, ensuring that all transactions and processes run smoothly and comply with industry regulations. Their duties typically include supervising staff, managing trade settlements, monitoring compliance, and implementing operational procedures to increase efficiency. They play a crucial role in risk management, customer service, and maintaining strong relationships with clients, regulators, and other financial institutions.

What are the key skills and qualifications needed to thrive as a brokerage operations manager, and why are they important?

To thrive as a Brokerage Operations Manager, you need strong knowledge of financial markets, operations management, and regulatory compliance, often supported by a degree in finance, business, or a related field. Familiarity with trading platforms, clearing and settlement systems, and certifications such as FINRA Series 7 or 99 are typically required. Outstanding leadership, problem-solving, and communication skills enable effective team management and cross-departmental coordination. These competencies ensure smooth trade execution, regulatory adherence, and efficient workflow within the brokerage environment.

What are some typical challenges a brokerage operations manager faces in ensuring smooth transaction processing?

A Brokerage Operations Manager often encounters challenges related to managing high transaction volumes, ensuring regulatory compliance, and maintaining data accuracy. Coordinating among different departments—such as compliance, trading, and client services—requires strong communication skills and the ability to resolve issues promptly. Additionally, adapting to rapidly changing financial regulations and implementing new technologies to streamline operations are key aspects of the role. Successfully navigating these challenges helps maintain client trust and operational efficiency.

What is the difference between Brokerage Operations Manager vs Brokerage Associate?

AspectBrokerage Operations ManagerBrokerage Associate
CredentialsRelevant licenses (e.g., Series 7, 63), industry certificationsLikewise, licenses such as Series 7, 63, but typically less managerial experience
Work EnvironmentOversees operational processes, manages teams, ensures complianceSupports client transactions, processes trades, assists senior staff
Employer & Industry UsageUsed in brokerage firms, financial institutions, investment firmsCommonly employed in brokerage firms, financial services

The Brokerage Operations Manager focuses on overseeing daily operations, compliance, and team management within brokerage firms. In contrast, the Brokerage Associate primarily supports transaction processing and client service. Both roles require relevant licenses, but the manager role involves more leadership and oversight responsibilities.

What are popular job titles related to Brokerage Operations Manager jobs in Delaware? For Brokerage Operations Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Brokerage Operations Manager jobs in Delaware look for? The top searched job categories for Brokerage Operations Manager jobs in Delaware are:
What cities in Delaware are hiring for Brokerage Operations Manager jobs? Cities in Delaware with the most Brokerage Operations Manager job openings:
Brokerage Operations Manager jobs near you
Infographic showing various Brokerage Operations Manager job openings in Delaware as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,511 per year, or $30.5 per hour.

Account Manager - Commercial Insurance (Construction/Contractors)

Insurance Office of America

Wilmington, DE • On-site

Full-time

Medical, Retirement

Re-posted 26 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 306 rated insurance

Job description

Job Description:

Commercial Insurance Account Manager
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:

We are seeking insurance professionals with 5 to 10+ years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Manager, Senior Account Manager and Senior Account Executive opportunities.

The Commercial Lines Account Management team is responsible for managing and retaining client relationships, supporting new business opportunities, delivering exceptional service, and ensuring operational excellence across an assigned book of business. As team members advance through the career framework, responsibilities expand from account servicing and renewal management to technical leadership, strategic client consulting, business development, and team oversight.

Book Focus:Construction, Contractors

Account ManagerPrimary Purpose

Manage an assigned book of business by providing day-to-day client service, supporting account retention efforts, coordinating policy administration activities, and ensuring accurate and timely execution of service deliverables.

Key ResponsibilitiesClient Service & Account Administration
  • Respond to client service requests and inquiries.
  • Process policy changes, endorsements, billing requests, and claims support.
  • Conduct coverage analysis and assist clients with policy-related questions.
  • Maintain positive client relationships through responsive service.
Renewal & Retention Management
  • Manage policy expirations and renewal timelines.
  • Gather underwriting information and prepare renewal submissions.
  • Support renewal marketing efforts and proposal development.
  • Assist with account retention initiatives.
Operational Excellence
  • Maintain agency management systems and carrier/vendor platforms.
  • Ensure account documentation is accurate and complete.
  • Monitor activity and suspense systems to ensure timely completion of tasks.
  • Follow company policies, procedures, and compliance requirements.
Financial Management
  • Assist with accounts receivable monitoring and collection efforts.
  • Resolve billing and payment issues as needed.
Professional Development
  • Maintain technical insurance knowledge and industry awareness.
  • Participate in continuous improvement initiatives.
  • Demonstrate company values and a commitment to client service excellence.
Qualifications
  • 3+ years of account management experience or 5+ years of insurance industry experience.
  • Active insurance license.
  • Strong knowledge of insurance products and brokerage operations.
  • Excellent customer service, communication, organizational, and analytical skills.
  • High School Diploma or equivalent.
  • CIC or equivalent designation preferred.
Senior Account ManagerPrimary Purpose

Manage a complex book of business while serving as a technical resource and workflow leader for the account management team. Provide guidance on complex service matters and support operational excellence across the department.

Additional Responsibilities Beyond Account ManagerTechnical Leadership
  • Serve as a subject matter expert for insurance products, coverages, and account management processes.
  • Provide guidance on complex client service, coverage, billing, and claims issues.
  • Support escalation resolution and risk management discussions.
Team Leadership & Coordination
  • Direct daily account management workflows and priorities.
  • Monitor team workloads and service standards.
  • Coordinate activities to meet quality, productivity, and service expectations.
  • Communicate proactively regarding workload, priorities, and operational challenges.
Mentorship & Development
  • Share technical expertise and best practices with team members.
  • Support training and development initiatives.
  • Promote process improvements and operational efficiencies.
Qualifications
  • 5+ years of account management experience or 7+ years of insurance industry experience.
  • Active insurance license.
  • Advanced knowledge of insurance brokerage operations.
  • Demonstrated leadership, mentoring, and problem-solving skills.
  • CIC or equivalent designation preferred.
  • High School Diploma or equivalent.
Senior Account ExecutivePrimary Purpose

Provide strategic leadership for a complex portfolio of clients by coordinating marketing, servicing, risk management, and sales activities. Serve as a trusted advisor to clients, Producers, and account teams while driving retention, growth, and client advocacy efforts.

Additional Responsibilities Beyond Senior Account ManagerStrategic Client Leadership
  • Manage executive-level client relationships.
  • Conduct client meetings and strategic business reviews.
  • Prepare and present account summaries, risk management recommendations, and coverage strategies.
  • Serve as the primary advisor on complex insurance and risk management matters.
Business Development & Growth
  • Identify cross-sell and up-sell opportunities.
  • Support Producers in new business development and client retention efforts.
  • Negotiate and close new business opportunities and renewals.
  • Develop growth strategies within assigned accounts.
Producer Partnership
  • Act as the primary communication liaison between Producers and account teams.
  • Coordinate strategic account planning and execution.
  • Support sales and marketing initiatives.
Advanced Technical & Account Management
  • Lead complex renewal and marketing processes.
  • Conduct loss run analysis and evaluate underwriting information.
  • Negotiate coverage terms, conditions, and pricing.
  • Oversee binding, issuance, billing, delivery, and servicing activities.
  • Manage complex policy forms, endorsements, contracts, audits, certificates, evidences, and cancellations.
Team Leadership & Decision Making
  • Exercise independent judgment and discretion in client and business decisions.
  • Direct account team activities to ensure service standards and deadlines are achieved.
  • Lead problem-solving efforts for highly complex client situations.
Qualifications
  • 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience.
  • Active insurance license.
  • CIC or equivalent professional designation required.
  • Strong strategic consulting, negotiation, and relationship management skills.
  • Demonstrated success managing complex client portfolios.
  • Excellent communication, delegation, leadership, and customer advocacy skills.
  • High School Diploma or equivalent.

What We Offer:

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $60,000 - 115,000 annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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