BPO reviewer
Newport News, VA ยท Remote
Company Description Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management ...
Newport News, VA ยท Remote
Company Description Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management ...
Newport News, VA ยท Remote
Company Description Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management ...
New York, NY ยท On-site
$186K - $205K/yr
The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales ... Lead regular business reviews covering efficiency metrics including CSAT, tickets per agent, number ...
New York, NY ยท On-site
$186K - $205K/yr
The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales ... Lead regular business reviews covering efficiency metrics including CSAT, tickets per agent, number ...
Run weekly business reviews and quarterly business reviews (QBRs) with vendor leadership. Drive ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...
Run weekly business reviews and quarterly business reviews (QBRs) with vendor leadership. Drive ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...
San Francisco, CA ยท On-site
$190K - $214K/yr
The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales ... Lead regular business reviews covering efficiency metrics including CSAT, tickets per agent, number ...
San Francisco, CA ยท On-site
$190K - $214K/yr
The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales ... Lead regular business reviews covering efficiency metrics including CSAT, tickets per agent, number ...
Plano, TX ยท Remote
Run weekly business reviews and quarterly business reviews (QBRs) with vendor leadership. Drive ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...
Quick apply
Plano, TX ยท Remote
Run weekly business reviews and quarterly business reviews (QBRs) with vendor leadership. Drive ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...
Gravette, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Gravette, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Bella Vista, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Bella Vista, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Decatur, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Decatur, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Pea Ridge, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Pea Ridge, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Farmington, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
Farmington, AR ยท On-site
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$90K - $180K/yr
Reviewing global trends and escalations to assess seller experience, quality, productivity, and SLA performance. * Leading governance forums or business reviews with BPO partners to address ...
$10.58 - $14.03
1% of jobs
$14.03 - $17.48
13% of jobs
$17.48 - $20.94
4% of jobs
$22.31 is the 25th percentile. Wages below this are outliers.
$20.94 - $24.39
18% of jobs
$24.39 - $27.84
14% of jobs
The median wage is $27.95 / hr.
$27.84 - $31.29
17% of jobs
$31.29 - $34.75
7% of jobs
$35.14 is the 75th percentile. Wages above this are outliers.
$34.75 - $38.20
12% of jobs
$38.20 - $41.65
8% of jobs
$41.65 - $45.10
5% of jobs
$45.10 - $48.56
1% of jobs
$10
$29
$48
A BPO Reviewer is responsible for evaluating and auditing customer interactions, documents, or processes to ensure compliance with company policies and quality standards. They review customer service calls, emails, or transactions to identify areas for improvement and provide feedback to enhance overall performance. Their role helps maintain service excellence, reduce errors, and ensure customer satisfaction in a business process outsourcing (BPO) environment.
BPO Reviewers frequently encounter challenges such as high volumes of documentation, tight deadlines, and the need to adapt quickly to changing client requirements. Staying organized and continuously updating your knowledge of industry standards and company protocols can help you manage these challenges effectively. Additionally, collaborating closely with team members and participating in ongoing training sessions can improve efficiency and reduce errors. By proactively addressing these hurdles, BPO Reviewers can maintain high-quality standards and contribute to the overall success of the operation.
To thrive as a BPO Reviewer, you need strong analytical skills, attention to detail, and a foundational understanding of BPO processes, typically supported by a bachelor's degree or relevant work experience. Familiarity with industry-standard CRM or quality management systems, as well as knowledge of compliance and auditing tools, is often required. Excellent communication, critical thinking, and time management abilities are valuable soft skills in this position. These skills are essential for accurately evaluating processes, ensuring quality service, and effectively collaborating with operations teams.

Other
Posted 25 days ago
Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management Companies and Mortgage Lenders. We also provide Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services to 120+ global clients in Mortgage, Logistics, Finance & Accounting and Insurance industry. We are a global outfit having offices in Rockville, MD and India employing 1000+ employees.
Towards our rapid expansion plan, we are recruiting clerical/administrative Broker Price Opinion (BPO) Reviewer cum Trainer.
Responsibilities will involve reviewing of externally prepared broker price opinion reports for Clerical/Administrative errors and assuringย compliance.ย
Minimum of 10+ years of BPO review experience
Must be able to employ proper application of valuation techniques and methodologies
Travelling 30% ( Domestic/ International)
May have to travel to client's place for process training/transitionย
Handle client relation during test and ramp-up phase of new projectsย
Travel to offshore delivery centers in India and assist in training, project transition & ramp-upย
Once offshore resources are ramped up, perform quality control
Must be able to work in a high volume production environment and meet deadlines
Good telephonic etiquette
Self prioritize tasks & work towards the same
Perform other related duties as assigned or directed by the management
Key Responsibilities:
Reviews BPOs for compliance with applicable USPAP, Fannie Mae, FHA, and client reporting guidelines, as well as completeness, consistency, logic, and appropriate valuation methodology
Approve or reject reports, requesting additional information as needed, and re-reviewing revised reports as they are received back from outside appraisers
Job Type: Permanent / Work from home
Sourced by ZipRecruiter
Finance and insurance
1,001 - 5,000 Employees
Rockville, MD, US
2003