BPO reviewer
Newport News, VA ยท Remote
Company Description Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management ...
Newport News, VA ยท Remote
Company Description Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management ...
Newport News, VA ยท Remote
Company Description Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management ...
Lincoln, NE ยท Remote
We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Conduct regular business reviews, negotiate performance improvements, and implement corrective ...
Lincoln, NE ยท Remote
We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Conduct regular business reviews, negotiate performance improvements, and implement corrective ...
Lincoln, NE ยท On-site
We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Conduct regular business reviews, negotiate performance improvements, and implement corrective ...
Lincoln, NE ยท On-site
We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Conduct regular business reviews, negotiate performance improvements, and implement corrective ...
Lincoln, NE ยท Remote
We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Conduct regular business reviews, negotiate performance improvements, and implement corrective ...
Lincoln, NE ยท Remote
We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... Conduct regular business reviews, negotiate performance improvements, and implement corrective ...
... BPO) organizations across the United States and around the world. Our clients trust us to identify ... When you apply, our recruiting team will review your background against both active and upcoming ...
... BPO) organizations across the United States and around the world. Our clients trust us to identify ... When you apply, our recruiting team will review your background against both active and upcoming ...
Harrisburg, PA ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Harrisburg, PA ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Orlando, FL ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Orlando, FL ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Austin, TX ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Austin, TX ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Jackson, MS ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Jackson, MS ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Raleigh, NC ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Raleigh, NC ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Billings, MT ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Billings, MT ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Little Rock, AR ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Little Rock, AR ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Columbia, SC ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Columbia, SC ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Columbus, OH ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Columbus, OH ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Detroit, MI ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Detroit, MI ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Birmingham, AL ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Birmingham, AL ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Nashville, TN ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Nashville, TN ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Salt Lake City, UT ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Salt Lake City, UT ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Atlanta, GA ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Atlanta, GA ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Las Vegas, NV ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
Quick apply
Las Vegas, NV ยท Remote
$64.50 - $85/hr
About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ... Resume review and prescreen questionnaire * One-way video interview * Interview with leadership
$10.58 - $14.03
1% of jobs
$14.03 - $17.48
13% of jobs
$17.48 - $20.94
4% of jobs
$22.31 is the 25th percentile. Wages below this are outliers.
$20.94 - $24.39
18% of jobs
$24.39 - $27.84
14% of jobs
The median wage is $27.95 / hr.
$27.84 - $31.29
17% of jobs
$31.29 - $34.75
7% of jobs
$35.14 is the 75th percentile. Wages above this are outliers.
$34.75 - $38.20
12% of jobs
$38.20 - $41.65
8% of jobs
$41.65 - $45.10
5% of jobs
$45.10 - $48.56
1% of jobs
$10
$29
$48
A BPO Reviewer is responsible for evaluating and auditing customer interactions, documents, or processes to ensure compliance with company policies and quality standards. They review customer service calls, emails, or transactions to identify areas for improvement and provide feedback to enhance overall performance. Their role helps maintain service excellence, reduce errors, and ensure customer satisfaction in a business process outsourcing (BPO) environment.
BPO Reviewers frequently encounter challenges such as high volumes of documentation, tight deadlines, and the need to adapt quickly to changing client requirements. Staying organized and continuously updating your knowledge of industry standards and company protocols can help you manage these challenges effectively. Additionally, collaborating closely with team members and participating in ongoing training sessions can improve efficiency and reduce errors. By proactively addressing these hurdles, BPO Reviewers can maintain high-quality standards and contribute to the overall success of the operation.
To thrive as a BPO Reviewer, you need strong analytical skills, attention to detail, and a foundational understanding of BPO processes, typically supported by a bachelor's degree or relevant work experience. Familiarity with industry-standard CRM or quality management systems, as well as knowledge of compliance and auditing tools, is often required. Excellent communication, critical thinking, and time management abilities are valuable soft skills in this position. These skills are essential for accurately evaluating processes, ensuring quality service, and effectively collaborating with operations teams.

Other
Re-posted 17 days ago
Infinity International Processing Services, Inc. is a leading provider of Broker Price Opinion (BPO) Quality Assurance ( Clerical Review) services to BPO/Appraisal Management Companies and Mortgage Lenders. We also provide Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services to 120+ global clients in Mortgage, Logistics, Finance & Accounting and Insurance industry. We are a global outfit having offices in Rockville, MD and India employing 1000+ employees.
Towards our rapid expansion plan, we are recruiting clerical/administrative Broker Price Opinion (BPO) Reviewer cum Trainer.
Responsibilities will involve reviewing of externally prepared broker price opinion reports for Clerical/Administrative errors and assuringย compliance.ย
Minimum of 10+ years of BPO review experience
Must be able to employ proper application of valuation techniques and methodologies
Travelling 30% ( Domestic/ International)
May have to travel to client's place for process training/transitionย
Handle client relation during test and ramp-up phase of new projectsย
Travel to offshore delivery centers in India and assist in training, project transition & ramp-upย
Once offshore resources are ramped up, perform quality control
Must be able to work in a high volume production environment and meet deadlines
Good telephonic etiquette
Self prioritize tasks & work towards the same
Perform other related duties as assigned or directed by the management
Key Responsibilities:
Reviews BPOs for compliance with applicable USPAP, Fannie Mae, FHA, and client reporting guidelines, as well as completeness, consistency, logic, and appropriate valuation methodology
Approve or reject reports, requesting additional information as needed, and re-reviewing revised reports as they are received back from outside appraisers
Job Type: Permanent / Work from home
Sourced by ZipRecruiter
Finance and insurance
1,001 - 5,000 Employees
Rockville, MD, US
2003