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Box Office Representative Jobs (NOW HIRING)

ASM Global

Box Office Manager

Canton, OH · On-site

POSITION: Box Office Manager DEPARTMENT: Box Office REPORTS TO: General Manager FLSA STATUS ... Maintains communication with ticket company representatives for updates and/or revisions in ...

ASM Global

Box Office Cashier

Jacksonville, FL · On-site

Box Office FLSA: Hourly/Non-Exempt/Part-time Summary Legends Global brings a 360-degree, data ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

ASM Global

Box Office Manager

Long Beach, CA · On-site

$80K - $90K/yr

Box Office REPORTS TO: Finance Manager FLSA STATUS: Exempt SALARY: $80,000 - $90,000 Summary ... Maintains communication with ticket company representatives for updates and/or revisions in ...

AEG

Box Office Manager

Canton, OH · On-site

POSITION: Box Office Manager DEPARTMENT: Box Office REPORTS TO: General Manager FLSA STATUS ... Maintains communication with ticket company representatives for updates and/or revisions in ...

ASM Global

Box Office Cashier

Jacksonville, FL · On-site

Box Office FLSA: Hourly/Non-Exempt/Part-time Summary Legends Global brings a 360-degree, data ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

AEG

Box Office Manager

Long Beach, CA · On-site

$80K - $90K/yr

Box Office REPORTS TO: Finance Manager FLSA STATUS: Exempt SALARY: $80,000 - $90,000 Summary ... Maintains communication with ticket company representatives for updates and/or revisions in ...

AEG

Box Office Cashier

Jacksonville, FL · On-site

Box Office FLSA: Hourly/Non-Exempt/Part-time Summary Legends Global brings a 360-degree, data ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

AEG

Box Office Attendant

Long Beach, CA · On-site

$25/hr

Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25.00 per ... representation, sales, partnerships, hospitality, merchandise, venue management, and content ...

ASM Global

Box Office Attendant

Long Beach, CA · On-site

$25/hr

Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25.00 per ... representation, sales, partnerships, hospitality, merchandise, venue management, and content ...

ASM Global

Box Office Attendant

Long Beach, CA

$25/hr

Box Office REPORTS TO: Box Office Manager FLSA STATUS: Non-Exempt HOURLY RATE RANGE: $25.00 per ... representation, sales, partnerships, hospitality, merchandise, venue management, and content ...

Livenation

Box Office Supervisor

Westbury, NY

The Box Office Supervisor is a working supervisor who is responsible for supervising and ... Secondary representative in all venue interactions with Ticketmaster * Ensure an accurate and ...

Livenation

Box Office Supervisor

Indianapolis, IN · On-site

Secondary representative in all venue interactions with Ticketmaster * Ensure an accurate and ... Experience in Box Office / Ticketing Management * Flexible Schedule (days/nights, weekends, and ...

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How much do box office representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for box office representative in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Box Office Representative, and why are they important?

To thrive as a Box Office Representative, you need strong customer service abilities, basic math skills, and experience handling cash or ticketing transactions, often supported by a high school diploma. Familiarity with ticketing software such as Ticketmaster or Tessitura and point-of-sale (POS) systems is typically required. Outstanding communication, problem-solving, and patience help you excel in high-traffic, customer-facing environments. These skills are crucial for ensuring a positive guest experience and accurate, efficient ticketing operations.

What are some common challenges faced by Box Office Representatives during high-demand events?

Box Office Representatives often encounter high-pressure situations during popular events, such as long lines, last-minute ticket requests, and customer disputes. Managing these challenges requires strong communication, patience, and problem-solving skills. Representatives must efficiently use ticketing software, handle cash or electronic payments accurately, and provide excellent customer service, all while maintaining a calm and friendly demeanor. Collaboration with event staff and security is also essential to ensure a smooth guest experience.

What are Box Office Representatives?

Box Office Representatives are customer service professionals who work at the ticketing area of theaters, concert venues, sports arenas, or other event locations. They sell tickets, provide event information, handle reservations, process payments, and assist with customer inquiries or issues. Their role is essential in ensuring guests have a smooth and positive experience when purchasing tickets or entering the venue. Box Office Representatives also help with will-call ticket distribution and may resolve ticketing problems or discrepancies.

What is the difference between Box Office Representative vs Ticket Seller?

AspectBox Office RepresentativeTicket Seller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentMovie theaters, concert venues, sports arenasMovie theaters, event venues
Employer & Industry UsageEntertainment venues, ticketing companiesEntertainment venues, ticketing counters
Common Search & ComparisonCustomer service, ticketing, salesTicketing, sales, customer service

Both roles involve selling tickets and providing customer service in entertainment settings. A Box Office Representative typically handles a broader range of customer interactions, manages ticketing systems, and may assist with inquiries or issues. A Ticket Seller primarily focuses on selling tickets at the point of sale. While their duties overlap, the Box Office Representative often has additional responsibilities like managing transactions and customer relations.

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What states have the most Box Office Representative jobs? States with the most job openings for Box Office Representative jobs include:
What job categories do people searching Box Office Representative jobs look for? The top searched job categories for Box Office Representative jobs are:
Box Office Representative jobs near you
Box Office Manager

Box Office Manager

ASM Global

Canton, OH • On-site

Full-time

Posted 10 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

125th of 208 rated facilities management

Job description

POSITION: Box Office Manager
DEPARTMENT: Box Office
REPORTS TO: General Manager
FLSA STATUS: Salaried, Exempt
Summary
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates:
Essential Duties and Responsibilities
  • Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all computer ticket events and issues computer access codes to facility management.
  • Coordinates the house scale for all ticket events.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Prepares and presents the final box office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
  • Assists or sells tickets as needed.
  • Opens and or closes ticket window as required.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
  • Prepares and submits daily report of business transactions.
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks
  • Perform as manager-on-duty when needed
  • Assists with Civic Center projects and duties when necessary

Supervisory Responsibilities
Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units.
Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications
  • Ability to work with minimal supervision
  • Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed.
  • Must be able to speak, read, and write English.
  • Must have professional attitude and appearance.

Education and/or Experience
  • Bachelor's Degree preferred
  • 3 years related experience required
  • Or equivalent combination of education and experience
  • Experience in accounting and customer service essential
  • Box office experience in a similar environment strongly preferred
  • Supervisory experience preferred

Skills and Abilities
  • Excellent communication, problem solving and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
  • Ability to analyze data and figures
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent good customer service and public relations skills
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to count money, make change accurately

WORKING CONDITIONS
Location: Canton Memorial Civic Center
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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