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Box Office Representative Jobs (NOW HIRING)

Boston Ballet

Box Office Representative

Boston, MA · On-site

$17/hr

The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for providing excellent, high-touch customer service for over 200K patrons annually including ...

New

Boston Ballet

Box Office Representative

Boston, MA · On-site

$17/hr

The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for providing excellent, high-touch customer service for over 200K patrons annually including ...

New

Boston Ballet

Box Office Representative

Boston, MA · On-site

$17/hr

The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for providing excellent, high-touch customer service for over 200K patrons annually including ...

New

Boston Ballet

Box Office Representative

Boston, MA

$17/hr

The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for providing excellent, high-touch customer service for over 200K patrons annually including ...

New

FC Cincinnati

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Box Office Representative Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box ...

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Box Office Representative Department: Ticket Operations Reports to: Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their ...

TQL Stadium

Box Office Representative

Cincinnati, OH · On-site

$16.25 - $22/hr

Box Office Representative Department: Ticket Operations Reports to: Manager of Ticket Operations Job Summary Box Office Representatives assist customers with the selection and purchase of their ...

NHL - Florida Panthers

Box Office Representative

Sunrise, FL · On-site

$16.25 - $22/hr

Box Office Representative Responsible for selling tickets, distributing tickets, and providing excellent customer service to Amerant Bank Arena and War Memorial Auditorium guests. Requires proper ...

Miami HEAT

Box Office Representative

Miami, FL · On-site

$16.25 - $22/hr

Box Office Representative The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena ...

Elevate Entertainment Group

Box Office

Schertz, TX · On-site

$8.50/hr

EVO Schertz, Schertz, TX, 78154 We are seeking a reliable and customer-focused individual to join our team as a Box Office representative at EVO Schertz. The ideal candidate will be knowledgeable of ...

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Box Office Representative information

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How much do box office representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for box office representative in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What is a box office representative?

Box Office Representatives are customer service professionals who work at the ticketing area of theaters, concert venues, sports arenas, or other event locations. They sell tickets, provide event information, handle reservations, process payments, and assist with customer inquiries or issues. Their role is essential in ensuring guests have a smooth and positive experience when purchasing tickets or entering the venue. Box Office Representatives also help with will-call ticket distribution and may resolve ticketing problems or discrepancies.

What are the key skills and qualifications needed to thrive as a box office representative?

To thrive as a Box Office Representative, you need strong customer service abilities, basic math skills, and experience handling cash or ticketing transactions, often supported by a high school diploma. Familiarity with ticketing software such as Ticketmaster or Tessitura and point-of-sale (POS) systems is typically required. Outstanding communication, problem-solving, and patience help you excel in high-traffic, customer-facing environments. These skills are crucial for ensuring a positive guest experience and accurate, efficient ticketing operations.

What are some common challenges faced by box office representatives during high-demand events?

Box Office Representatives often encounter high-pressure situations during popular events, such as long lines, last-minute ticket requests, and customer disputes. Managing these challenges requires strong communication, patience, and problem-solving skills. Representatives must efficiently use ticketing software, handle cash or electronic payments accurately, and provide excellent customer service, all while maintaining a calm and friendly demeanor. Collaboration with event staff and security is also essential to ensure a smooth guest experience.

What is the difference between Box Office Representative vs Ticket Seller?

AspectBox Office RepresentativeTicket Seller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentMovie theaters, concert venues, sports arenasMovie theaters, event venues
Employer & Industry UsageEntertainment venues, ticketing companiesEntertainment venues, ticketing counters
Common Search & ComparisonCustomer service, ticketing, salesTicketing, sales, customer service

Both roles involve selling tickets and providing customer service in entertainment settings. A Box Office Representative typically handles a broader range of customer interactions, manages ticketing systems, and may assist with inquiries or issues. A Ticket Seller primarily focuses on selling tickets at the point of sale. While their duties overlap, the Box Office Representative often has additional responsibilities like managing transactions and customer relations.

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Box Office Representative jobs near you
Infographic showing various Box Office Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $40,709 per year, or $19.6 per hour.

Box Office Representative

Boston Ballet

Boston, MA • On-site

$17/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description:

The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections—between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that our community of employees is better when talented individuals with varied life experiences, identities, races, cultures, and ideas are welcomed, encouraged, and heard. As an internationally-acclaimed company, Boston Ballet is ever-evolving and innovating to stay relevant and ahead of the curve—in our business model, our repertoire, our education, and our engagement with our community.


The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for providing excellent, high-touch customer service for over 200K patrons annually including Subscribers, donors, VIPs, and staff. This position handles customer interactions by phone, mail and email, and in person at the 19 Clarendon Street and Citizens Opera House Box Offices. The Box Office Representative maintains a high level of knowledge about the current season and the company, the venue, processing procedures and policies, and Tessitura (Customer Relation Management database). 


ESSENTIAL FUNCTIONS

  • As a member of the Box Office team, the Box Office Representative is responsible for processing: approximately 20K orders annually for 80K tickets (30% of total) and $4M in revenue (20% of total); approximately 11K ticket and subscription exchange requests and 16K complimentary tickets annually; and processing sensitive and detailed transactions such as account credits, refund requests, add-on donations, and tickets to Boston Ballet School programs like Next Generation and the Spring Showcases.
  • Responsible for maintaining an accurate sales reconciliation report.
  • Maintain a high level of customer service with a focus on accuracy and efficiency and a strong ability to problem solve difficult situations.
  • Stay organized and informed of Box Office policies and procedures.
  • De-escalate difficult customer communications by remaining calm and considerate at all times.
  • Responsible for working in the Box Office at the Citizens Opera House during performance weeks.
  • Perform various administrative tasks like assisting in maintaining database records, merging accounts, closing Customer Service Issues, and tagging records for historical accuracy.
Requirements:
  • Bachelor’s Degree or relevant experience preferred
  • Minimum of 1 year of experience in sales and customer service
  • Strong customer service skills; professional, enthusiastic, and accurate with numbers and details
  • Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment 
  • Computer skills with the ability to use Microsoft Office, Excel, and Word
  • Experience with Tessitura a plus
  • Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion
  • Some evenings and weekends are required during performance weeks
  • Hours vary based on labor needs

Pay Rate: $17.00/hour


Boston Ballet is an Equal Employment Opportunity Employer.

Compensation details: 17-17 Hourly Wage


PI9151720a8462-37820-41346011

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