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Box Office Representative Jobs (NOW HIRING)

Berkeley Repertory Theatre

Box Office Agent

Berkeley, CA · On-site

$23.50/hr

Box Office POSITION: Box Office Agent WORK LOCATION: Downtown Berkeley (in-person) WORK SCHEDULE ... Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy ...

Berkeley Repertory Theatre

Box Office Agent

Berkeley, CA · On-site

$23.50/hr

Box Office POSITION: Box Office Agent WORK LOCATION: Downtown Berkeley (in-person) WORK SCHEDULE ... Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy ...

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How much do box office representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for box office representative in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a box office representative?

To thrive as a Box Office Representative, you need strong customer service abilities, basic math skills, and experience handling cash or ticketing transactions, often supported by a high school diploma. Familiarity with ticketing software such as Ticketmaster or Tessitura and point-of-sale (POS) systems is typically required. Outstanding communication, problem-solving, and patience help you excel in high-traffic, customer-facing environments. These skills are crucial for ensuring a positive guest experience and accurate, efficient ticketing operations.

What is the difference between Box Office Representative vs Ticket Seller?

AspectBox Office RepresentativeTicket Seller
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentMovie theaters, concert venues, sports arenasMovie theaters, event venues
Employer & Industry UsageEntertainment venues, ticketing companiesEntertainment venues, ticketing counters
Common Search & ComparisonCustomer service, ticketing, salesTicketing, sales, customer service

Both roles involve selling tickets and providing customer service in entertainment settings. A Box Office Representative typically handles a broader range of customer interactions, manages ticketing systems, and may assist with inquiries or issues. A Ticket Seller primarily focuses on selling tickets at the point of sale. While their duties overlap, the Box Office Representative often has additional responsibilities like managing transactions and customer relations.

What are some common challenges faced by box office representatives during high-demand events?

Box Office Representatives often encounter high-pressure situations during popular events, such as long lines, last-minute ticket requests, and customer disputes. Managing these challenges requires strong communication, patience, and problem-solving skills. Representatives must efficiently use ticketing software, handle cash or electronic payments accurately, and provide excellent customer service, all while maintaining a calm and friendly demeanor. Collaboration with event staff and security is also essential to ensure a smooth guest experience.

What is a box office representative?

Box Office Representatives are customer service professionals who work at the ticketing area of theaters, concert venues, sports arenas, or other event locations. They sell tickets, provide event information, handle reservations, process payments, and assist with customer inquiries or issues. Their role is essential in ensuring guests have a smooth and positive experience when purchasing tickets or entering the venue. Box Office Representatives also help with will-call ticket distribution and may resolve ticketing problems or discrepancies.
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Box Office Representative jobs near you
Infographic showing various Box Office Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $40,709 per year, or $19.6 per hour.

PT Box Office Representative

Houston Dynamo Football Club

Houston, TX • On-site

$16.25 - $22/hr

Other

Posted 17 days ago

Job description

PT Box Office Representative

The Box Office Representative provides ticketing assistance to guests attending a variety of events at Shell Energy Stadium, including but not limited to Houston Dynamo and Houston Dash events. The ideal candidate is organized, calm under pressure, and experienced in working in a fast-paced live event environment.

Game Day Operations

  • Deliver proactive guest assistance at designated venue entrances by answering questions, troubleshooting ticketing issues, and helping guests navigate the venue.
  • Must have the ability to handle cash and credit card transactions accurately and efficiently.
  • Troubleshoot mobile ticketing issues on Tixr including but not limited to ticket transfers, ticket purchases, and account access.
  • Assist with crowd flow, guest inquiries, and ticketing support during high volume entry periods.
  • Must be customer friendly, self-motivated, and enjoy working around people in a fast-paced environment.
  • Other duties as assigned.

Qualification Requirements

  • Prior experience in sport events or large-scale operations is preferred.
  • Familiarity with Tixr or similar ticketing systems.
  • Excellent communication and coordination skills
  • Flexible availability, including nights, weekends, and holidays
  • Have reliable form of transportation and communication.
  • Physical and Work Requirements
    • Ability to stand and walk extended periods
    • Ability to work outdoors in varied weather conditions
    • Ability to respond quickly to emergency situations

Knowledge, Skills, Abilities, and Other Attributes

  • Strong interpersonal and communication skills
  • A proactive mindset and a willingness to take initiative
  • Must be able to work independently to accomplish daily and event duties
  • Ability to stay calm and professional in a fast-paced environment
  • Interest in working in sports, events, or hospitality
  • Maintains Organizational Core Competencies.

Organizational Core Competencies

  • Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
  • Collaborative – Works collaboratively with others to achieve organizational outcomes.
  • Progressive – Open minded, accepting, creative, and innovative in approach.
  • Values Driven – Being ethical in decision making and operating with professional integrity.
  • Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity

Other Information

Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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