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The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at ...

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at ...

krg technology inc

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA

$21.25 - $29.25/hr

... Bomgar) • Resolve issues and maintaining customer contacts according to a specified service level • Provide customer support personnel with adequate training to maintain and resolve the following ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$48K - $53K/yr

... Bomgar) • Resolve issues and maintaining customer contacts according to a specified service level • Provide customer support personnel with adequate training to maintain and resolve the following ...

Scalence L.L.C.

Desktop Administrator

Olathe, KS · On-site

... Bomgar| LogMeIn| MS Teams etc to troubleshoot and resolve user issues. • Coordinate with vendors for any hardware repairs and warranty services issues. • Familiarity with endpoint security tool ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$48K - $53K/yr

... Bomgar) • Resolve issues and maintaining customer contacts according to a specified service level • Provide customer support personnel with adequate training to maintain and resolve the following ...

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How much do bomgar jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for bomgar in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Bomgar job?

A Bomgar job typically refers to a role involving the use of BeyondTrust (formerly Bomgar) remote support software, which enables IT professionals to provide secure remote assistance. These jobs often involve troubleshooting technical issues, managing secure remote access, and supporting end-users or enterprise systems. Positions may be in IT support, cybersecurity, or helpdesk roles, requiring knowledge of networking, security protocols, and software troubleshooting.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 or more per day include specialized roles such as senior software engineers, IT consultants, cybersecurity experts, and executive-level positions like CEOs or CFOs. These roles typically require advanced skills, extensive experience, and often involve consulting, project-based work, or leadership responsibilities.

What are the key skills and qualifications needed to thrive in the Bomgar position, and why are they important?

To thrive as a Bomgar support specialist, you need a solid understanding of remote support solutions, IT troubleshooting, and network security principles, often supported by a degree in information technology or a related field. Familiarity with Bomgar (BeyondTrust) software, ticketing systems, and relevant certifications such as CompTIA A+ or Microsoft certifications is highly beneficial. Strong communication, problem-solving skills, and a customer-centric approach help you deliver effective remote assistance. These skills are crucial for ensuring secure, efficient, and reliable IT support for end users and organizations.

What jobs do ADHD people thrive in?

Individuals with ADHD often excel in roles that involve creativity, problem-solving, and hands-on tasks, such as technical support, troubleshooting, or roles requiring quick thinking. Jobs that offer flexibility, variety, and opportunities for movement or short bursts of focus can be particularly suitable for those with ADHD.

Is Bomgaars a good place to work?

Bomgar is a cybersecurity company specializing in remote support solutions, and employment at such a company typically involves technical skills and customer service. The work environment and employee satisfaction can vary, so researching specific roles and reviews can provide more insight into the company's workplace culture.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, or skilled trades like electricians and plumbers. These positions typically require experience, specialized skills, or certifications rather than formal college degrees, and may involve commission, bonuses, or overtime to reach the weekly income level.

What are the typical daily responsibilities of a Bomgar support specialist?

As a Bomgar support specialist, your daily responsibilities often include providing remote technical support to end users, diagnosing and troubleshooting software or hardware issues, and securely resolving IT incidents using Bomgar’s remote access tools. You’ll also document support tickets, maintain communication with clients, and follow established protocols to ensure data security and compliance. Collaboration with other IT team members and escalating complex issues when necessary are also key aspects of the role. This position requires balancing multiple support requests and delivering high-quality service while maintaining security standards.

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Bomgar jobs near you
Infographic showing various Bomgar job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
IT Service Desk Analyst

IT Service Desk Analyst

The Heritage Group

Indianapolis, IN • Remote

$19.50 - $26.75/hr

Full-time

Posted 6 days ago

Job description

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.


The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
Essential Functions
  • Supports end users via phone and remote support tools.
  • Supports Microsoft O365 application issues.
  • Supports Microsoft Windows 10 on HP Desktops / Laptops
  • Documents all work done through ServiceNow Ticketing platform
  • Supports wireless connectivity for laptops and mobile devices.
  • Remote support using Bomgar Remote Desktop
  • Support remote connectivity via Cisco VPN client software.
  • Effectively manages time to make sure calls are responded to in timely manner.
  • Escalates calls to appropriate next tier support groups when necessary.
  • Attention to detail in all aspects of handling customer calls.
  • Participates in rotational after-hours support.
  • Image computers and prepares them for the end user deployment as needed.
  • Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.

Experience Qualifications
  • Required 1+ years of experience in IT support

Skills and Abilities
  • Knowledge of ServiceNow a plus
  • Knowledge of Bomgar Remote Support a plus
  • Excellent verbal and written communication skills.
  • Proven troubleshooting skills for both computer hardware and software.
  • Ability to work in a self-sufficient and independent manner.
  • Ability to handle multiple assignments including daily tasks and projects.

Licenses and Certifications
  • CompTIA certifications Upon Hire Preferred or
  • Microsoft Certifications Upon Hire Preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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