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Back of House Director – Job Description

Position Title: Back of House Director

Department: Back of House Operations

Reports To: Director Team & Owner/Operator

Position Summary: The Back of House Director oversees BOH Team Members, BOH Team Trainers, and Team Leaders. This role is responsible for creating safe, high-quality food experiences for guests while developing leaders, stewarding resources, and improving BOH systems. The Back of House Director leads with ownership, accountability, and care while supporting the team in a way that reflects our Vision: To Exemplify Care with Purposeful Excellence.

Culture and Performance Expectations

- Vision – To Exemplify Care with Purposeful Excellence: Creates safe, high-quality food experiences for guests while developing leaders, stewarding resources, and improving BOH systems.

- Who We Are: Supports a healthy culture by having fun, maintaining a guest-first mentality, winning with people and for people, and embracing a growth mindset.

- How We Act: Demonstrates honor, dignity, respect, empathy, and integrity through coachability, approachability, vulnerability, and clear leadership.

- Company Standards: Listens genuinely, is curious, pursues excellence, and moves fast with accuracy while maintaining strong operational discipline.

Core Responsibilities

- BOH Leadership: Oversee BOH Team Members, BOH Team Trainers, and Team Leaders through clear communication, consistent coaching, and strong daily execution.

- Operational Excellence: Maintain a clean, organized BOH and ensure all food production meets Pathway standards while complying with Deloitte and EcoSure expectations.

- Financial Stewardship: Maintain food cost, paper cost goals set by the Owner/Operator, and steward repairs and maintenance within the approved monthly budget.

- Labor Management: Manage labor and scheduling to maintain productivity goals set by the Owner/Operator, using breaks, cleaning tasks, and voluntary early clock-outs to support labor goals.

- Systems and Tools: Maintain strong @CFA Back Office knowledge, including R&T, Signal, Time Punch, TMUA, Pathway, and Nation Checklists.

- Team Development: Identify Team Members with leadership potential and coach them through development stages alongside the Training Manager.

Performance Standards

- Trust: Demonstrates Chick-fil-A core knowledge, models professionalism, and earns confidence through consistent follow-through.

- Execution: Leads daily BOH operations with attention to detail, urgency, organization, food safety, and food quality.

- Accountability: Maintains financial, labor, and operational targets while communicating issues early and owning solutions.

- Leadership Development: Builds Team Members and Team Leaders through coaching, training, correction, and intentional growth conversations.

- Continuous Improvement: Identifies systematic errors and inefficiencies, then improves or creates systems that strengthen guest experience and team efficiency.

- Culture Alignment: Leads through others by casting the Operator’s vision, creating buy-in, increasing morale, and supporting a positive growth-oriented environment.

Qualifications and Success Profile

• Four-year college degree preferred

• Proven experience leading teams of 20 or more

• 4+ years of restaurant experience preferred

• ServSafe Certification

• Elite sense of speed and urgency

• Strong food safety, food quality, and operational discipline

• Ability to coach, develop, and lead through others

• Clear communication and reliable follow-through

• Commitment to restaurant Vision, Mission and Culture

• Fluent in Spanish is a plus but not required

The Back of House Director plays a vital role in strengthening BOH execution, developing leaders, stewarding financial resources, and ensuring guests receive safe, high-quality food with excellence. This position is essential to creating an environment where Team Members are developed, systems are improved, and operational details reflect purposeful excellence.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.