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Bmc Remedy Jobs (NOW HIRING)

Cognizant Technology Solutions

BMC Helix Admin

Troy, MI · On-site

Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications. * Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST ...

Atria Group LLC

BMC Asset Management

San Jose, CA · On-site

Candidate preferable BMC certified professional on BMC Atrium CMDB, Asset Management and ADDM learning path with exposure to other BSM technologies like Remedy, Blade logic and BPPM. * ITIL v3 ...

Eliassen Group

IT Support Specialist

Washington, DC · Remote

$20 - $25/hr

The role will intake calls, create and manage tickets in BMC Remedy, troubleshoot issues, recommend solutions, and provide follow-up. The position requires attention to detail, clear communication ...

Beyond SOF

System Administrator

Reston, VA · On-site

Experience with ticketing systems, including BMC Remedy * Knowledge of Windows 10 Operating System and Active Directory * Security+ CE Certification * Willing to work 4pm-12am shift Desired ...

krg technology inc

Service Now Architect

Thousand Oaks, CA · On-site

$75 - $94.25/hr

... BMC Remedy etc., ITIL Certification (Practitioner or Service Manager Certification preferred) ServiceNow certification (Implementation certification is preferred) Strong knowledge of SDLC ...

Beyond SOF

System Administrator

Reston, VA · On-site

$90 - $120/hr

Experience with ticketing systems, including BMC Remedy * Knowledge of Windows 10 Operating System and Active Directory * Security+ CE Certification * Willing to work 4pm-12am shift Desired ...

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How much do bmc remedy jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for bmc remedy in the United States is $66.92, according to ZipRecruiter salary data. Most workers in this role earn between $58.17 and $69.71 per hour, depending on experience, location, and employer.

What is a BMC Remedy?

A BMC Remedy job typically involves working with BMC Remedy IT Service Management (ITSM) tools to support, develop, or administer IT service workflows. Professionals in this role manage incident, problem, change, and asset management processes using Remedy software. They may configure, customize, and troubleshoot the platform to meet business requirements. Knowledge of ITIL processes and Remedy development, administration, or support is often required.

What are the key skills and qualifications needed to thrive in the BMC Remedy position?

To excel in a BMC Remedy role, candidates should possess expertise in IT Service Management (ITSM), system administration, and troubleshooting within the BMC Remedy platform, often backed by a degree in information technology or a related field. Familiarity with BMC Remedy modules, ITIL certifications, and experience with integration tools and scripting languages are highly valued in this position. Strong problem-solving abilities, clear communication, and customer-service orientation distinguish top performers. These skills are essential to ensure effective system operation, seamless support, and alignment with organizational IT processes.

What are some common challenges faced by professionals working with BMC Remedy, and how is support typically structured?

Professionals working with BMC Remedy frequently encounter challenges such as troubleshooting complex system configurations, managing integrations with other IT platforms, and adapting to frequent updates or customizations. Support teams are often structured with administrators, developers, and ITSM professionals who collaborate closely to address incidents and enhance system performance. Working in this environment requires strong communication and problem-solving skills to ensure issues are resolved efficiently and service levels are maintained. Team members regularly participate in cross-functional meetings and may provide both end-user support and backend system enhancements.

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Bmc Remedy jobs near you
Infographic showing various Bmc Remedy job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 87% In-person, 3% Hybrid, and 10% Remote job distribution, with an average salary of $139,187 per year, or $66.9 per hour.

BMC Helix Admin

Cognizant Technology Solutions

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Manage, configure, and optimize the BMC Helix ecosystem to ensure seamless ITSM operations.

  • Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.

  • Build and refine workflows to automate ITSM processes and assist with system administration tasks such as managing access rights and user onboarding.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

BMC Helix Admin
Location :- Remote
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job responsibilities :-
A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.
  • Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
  • Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
    System Administration:
  • Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
    Integration Support: Build and maintain REST-based API integrations with third-party systems and monitor system performance.
  • Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.
  • Required Qualifications & SkillsExperience: Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
  • Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
  • Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
  • Soft Skills: Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.

The Salary for this position will be yearly 100,000 to 115,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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