At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user * Knowledge of the ITIL v3 service life cycle and ITSM best practices * Practical experience with ...
At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user * Knowledge of the ITIL v3 service life cycle and ITSM best practices * Practical experience with ...
Help Desk Analyst
Washington, DC · Hybrid
$23.25 - $31.75/hr
Use a standardized problem management database and help desk ticketing system (BMC Remedy). Duties/Tasks and Responsibilities: * Provide first level phone support for end users and internal staff of ...
Help Desk Analyst
Washington, DC · Hybrid
$23.25 - $31.75/hr
Use a standardized problem management database and help desk ticketing system (BMC Remedy). Duties/Tasks and Responsibilities: * Provide first level phone support for end users and internal staff of ...
IT Service Desk Lead with Security Clearance
Quantico, VA · On-site
$70K/yr
Utilize BMC Remedy to manage, track, and resolve tickets. Document troubleshooting procedures, processes, and knowledge base articles. Communicate effectively with customers, management, and ...
IT Service Desk Lead with Security Clearance
Quantico, VA · On-site
$70K/yr
Utilize BMC Remedy to manage, track, and resolve tickets. Document troubleshooting procedures, processes, and knowledge base articles. Communicate effectively with customers, management, and ...
Candidate preferable BMC certified professional on BMC Atrium CMDB, Asset Management and ADDM learning path with exposure to other BSM technologies like Remedy, Blade logic and BPPM. * ITIL v3 ...
Candidate preferable BMC certified professional on BMC Atrium CMDB, Asset Management and ADDM learning path with exposure to other BSM technologies like Remedy, Blade logic and BPPM. * ITIL v3 ...
Senior Customer Tech Support Specialist (Help Desk)
Dahlgren, VA · On-site
$65K - $72K/yr
Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS ...
Senior Customer Tech Support Specialist (Help Desk)
Dahlgren, VA · On-site
$65K - $72K/yr
Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS ...
Senior Customer Tech Support Specialist (Help Desk)
Dahlgren, VA · On-site
$65K - $72K/yr
Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS ...
Quick apply
Senior Customer Tech Support Specialist (Help Desk)
Dahlgren, VA · On-site
$65K - $72K/yr
Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS ...
Senior Customer Tech Support Specialist (Help Desk) with Security Clearance
Dahlgren, VA · On-site
$65K - $72K/yr
Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM , or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS ...
Senior Customer Tech Support Specialist (Help Desk) with Security Clearance
Dahlgren, VA · On-site
$65K - $72K/yr
Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM , or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS ...
Senior Mainframe DB2 Database Administrator
Plano, TX · On-site
$47.50 - $65.50/hr
... BMC Remedy), SMF data, and reporting. - Working knowledge of JCL, COBOL, SQL, IBM/BMC utilities, Splunk, and Python.
Quick apply
Senior Mainframe DB2 Database Administrator
Plano, TX · On-site
$47.50 - $65.50/hr
... BMC Remedy), SMF data, and reporting. - Working knowledge of JCL, COBOL, SQL, IBM/BMC utilities, Splunk, and Python.
Linux Patching Engineer
Minneapolis, MN · On-site
Experience in administering, installing missing packages on customer request and hand on experience on ticketing tools like BMC Remedy is very much required. * This project is related to patching ...
Linux Patching Engineer
Minneapolis, MN · On-site
Experience in administering, installing missing packages on customer request and hand on experience on ticketing tools like BMC Remedy is very much required. * This project is related to patching ...
Desktop Administrator | Full-time | Kansas - On-site
Kansas City, KS · On-site
$60K - $85K/yr
Manage incidents, service requests, escalations, and changes through ServiceNow, BMC Remedy, Jira, or similar ITSM platforms . * Coordinate with hardware/software vendors for repairs, replacements ...
New
Quick apply
Desktop Administrator | Full-time | Kansas - On-site
Kansas City, KS · On-site
$60K - $85K/yr
Manage incidents, service requests, escalations, and changes through ServiceNow, BMC Remedy, Jira, or similar ITSM platforms . * Coordinate with hardware/software vendors for repairs, replacements ...
New
Linux Patching Engineer
Minneapolis, MN · On-site
Experience in administering, installing missing packages on customer request and hand on experience on ticketing tools like BMC Remedy is very much required. * This project is related to patching ...
Linux Patching Engineer
Minneapolis, MN · On-site
Experience in administering, installing missing packages on customer request and hand on experience on ticketing tools like BMC Remedy is very much required. * This project is related to patching ...
IT Support Specialist
Washington, DC · Remote
$20 - $25/hr
The role will intake calls, create and manage tickets in BMC Remedy, troubleshoot issues, recommend solutions, and provide follow-up. The position requires attention to detail, clear communication ...
Quick apply
IT Support Specialist
Washington, DC · Remote
$20 - $25/hr
The role will intake calls, create and manage tickets in BMC Remedy, troubleshoot issues, recommend solutions, and provide follow-up. The position requires attention to detail, clear communication ...
System Administrator
Reston, VA · On-site
Experience with ticketing systems, including BMC Remedy * Knowledge of Windows 10 Operating System and Active Directory * Security+ CE Certification * Willing to work 4pm-12am shift Desired ...
System Administrator
Reston, VA · On-site
Experience with ticketing systems, including BMC Remedy * Knowledge of Windows 10 Operating System and Active Directory * Security+ CE Certification * Willing to work 4pm-12am shift Desired ...
Diagnose and resolve complex technical issues using ServiceNow or BMC Remedy. Monitor ticket queues and ensure SLA compliance. Provide training, escalation support, and clear communication across ...
Diagnose and resolve complex technical issues using ServiceNow or BMC Remedy. Monitor ticket queues and ensure SLA compliance. Provide training, escalation support, and clear communication across ...
System Administrator
Reston, VA · On-site
Experience with ticketing systems, including BMC Remedy * Knowledge of Windows 10 Operating System and Active Directory * Security+ CE Certification * Willing to work 4pm-12am shift Desired ...
System Administrator
Reston, VA · On-site
Experience with ticketing systems, including BMC Remedy * Knowledge of Windows 10 Operating System and Active Directory * Security+ CE Certification * Willing to work 4pm-12am shift Desired ...
Enterprise Service Desk I
Fort Worth, TX · On-site
$24.67/hr
MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP ...
Enterprise Service Desk I
Fort Worth, TX · On-site
$24.67/hr
MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP ...
Enterprise Service Desk I
Fort Worth, TX · On-site
$24.67/hr
MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP ...
Enterprise Service Desk I
Fort Worth, TX · On-site
$24.67/hr
MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP ...
At least 5-7 years of IT experience in development/support/analyst positions in Service Management tools such as BMC Remedy, HP SM, BMC Remedy on Demand * Experience with JavaScript, XML and XSL ...
At least 5-7 years of IT experience in development/support/analyst positions in Service Management tools such as BMC Remedy, HP SM, BMC Remedy on Demand * Experience with JavaScript, XML and XSL ...
Desktop Support
Washington, DC · On-site
... or BMC Remedy. • At least 5 years experience in?with installing, configuring and supporting the Microsoft XP/Vista/Windows 7/8/10 operating systems on laptops and desktop computers in a client ...
Desktop Support
Washington, DC · On-site
... or BMC Remedy. • At least 5 years experience in?with installing, configuring and supporting the Microsoft XP/Vista/Windows 7/8/10 operating systems on laptops and desktop computers in a client ...
Service Now Architect
Thousand Oaks, CA · On-site
$75 - $94.25/hr
... BMC Remedy etc., ITIL Certification (Practitioner or Service Manager Certification preferred) ServiceNow certification (Implementation certification is preferred) Strong knowledge of SDLC ...
Service Now Architect
Thousand Oaks, CA · On-site
$75 - $94.25/hr
... BMC Remedy etc., ITIL Certification (Practitioner or Service Manager Certification preferred) ServiceNow certification (Implementation certification is preferred) Strong knowledge of SDLC ...
Bmc Remedy information
See salary details
$38.94 - $45.89
9% of jobs
$45.89 - $52.84
3% of jobs
$55.42 is the 25th percentile. Wages below this are outliers.
$52.84 - $59.79
34% of jobs
The median wage is $61.01 / hr.
$59.79 - $66.74
21% of jobs
$68.73 is the 75th percentile. Wages above this are outliers.
$66.74 - $73.69
28% of jobs
$73.69 - $80.64
0% of jobs
$80.64 - $87.59
0% of jobs
$87.59 - $94.54
0% of jobs
$94.54 - $101.49
0% of jobs
$101.49 - $108.44
0% of jobs
$108.44 - $115.38
5% of jobs
$38
$66
$115
How much do bmc remedy jobs pay per hour?
What are some common challenges faced by professionals working with BMC Remedy, and how is support typically structured?
Professionals working with BMC Remedy frequently encounter challenges such as troubleshooting complex system configurations, managing integrations with other IT platforms, and adapting to frequent updates or customizations. Support teams are often structured with administrators, developers, and ITSM professionals who collaborate closely to address incidents and enhance system performance. Working in this environment requires strong communication and problem-solving skills to ensure issues are resolved efficiently and service levels are maintained. Team members regularly participate in cross-functional meetings and may provide both end-user support and backend system enhancements.
What are the key skills and qualifications needed to thrive in the BMC Remedy position?
To excel in a BMC Remedy role, candidates should possess expertise in IT Service Management (ITSM), system administration, and troubleshooting within the BMC Remedy platform, often backed by a degree in information technology or a related field. Familiarity with BMC Remedy modules, ITIL certifications, and experience with integration tools and scripting languages are highly valued in this position. Strong problem-solving abilities, clear communication, and customer-service orientation distinguish top performers. These skills are essential to ensure effective system operation, seamless support, and alignment with organizational IT processes.
What is a BMC Remedy?
A BMC Remedy job typically involves working with BMC Remedy IT Service Management (ITSM) tools to support, develop, or administer IT service workflows. Professionals in this role manage incident, problem, change, and asset management processes using Remedy software. They may configure, customize, and troubleshoot the platform to meet business requirements. Knowledge of ITIL processes and Remedy development, administration, or support is often required.
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Full-time
Re-posted 29 days ago
Job description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Experience with project management
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Experience with project management
- Experience and desire to work in a management consulting environment that requires regular travel
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.
About Sonsoft
Sourced by ZipRecruiter
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007