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Professionals working with BMC Remedy frequently encounter challenges such as troubleshooting complex system configurations, managing integrations with other IT platforms, and adapting to frequent updates or customizations. Support teams are often structured with administrators, developers, and ITSM professionals who collaborate closely to address incidents and enhance system performance. Working in this environment requires strong communication and problem-solving skills to ensure issues are resolved efficiently and service levels are maintained. Team members regularly participate in cross-functional meetings and may provide both end-user support and backend system enhancements.

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Infographic showing various Bmc Remedy job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft Inc

Milwaukee, WI • On-site

Full-time

Re-posted 20 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management

Qualifications
  • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires regular travel
Additional Information

 ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD  L2-EAD  can apply.
3.No   OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.

Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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