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Bmc Helix Jobs (NOW HIRING)

... BMC Helix ITSM,Nginx,DB2-DB Administration, Prometheus, ServiceNow-Event Management, C,C#,C++,Flexcube technical PL/SQL-Performance Tuning & Shell Scripting,.Net Framework, Cassandra, ERP (JDA/PoS ...

BMC Control-M,BMC Helix ITSM, * Nginx,DB2-DB Administration, * Prometheus, * ServiceNow-Event Management, * C, C#, C++, * Flex cube technical PL/SQL-Performance Tuning & Shell Scripting,. * Net ...

Own the full incident and problem lifecycle from logging, categorization through escalation, resolution, and closure in the ITSM platform (ServiceNow, BMC Helix, or equivalent) * Manage and provide ...

Own the full incident and problem lifecycle from logging, categorization through escalation, resolution, and closure in the ITSM platform (ServiceNow, BMC Helix, or equivalent) * Manage and provide ...

Skills: Strong customer service, troubleshooting, and communication. Tech: Knowledge of LAN/WAN, Windows 10, and ticketing tools (BMC Helix preferred). Dexian stands at the forefront of Talent ...

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Bmc Helix information

What is the difference between Bmc Helix vs Bmc Remedy Developer?

AspectBmc HelixBmc Remedy Developer
Primary RoleIT Service Management Platform Administrator and ConfiguratorDevelops, customizes, and maintains Bmc Remedy ITSM applications
Required SkillsPlatform configuration, cloud integration, automationApplication development, scripting, workflow design
Work EnvironmentCloud-based and on-premises ITSM environmentsOn-premises Bmc Remedy environments
CertificationsBmc Helix certifications, ITILBmc Remedy certifications, ITIL

Both roles involve working with Bmc ITSM solutions and require ITIL knowledge. Bmc Helix focuses on cloud-native platform administration and automation, while Bmc Remedy Developers primarily develop and customize Remedy applications. Understanding both roles helps organizations optimize their IT service management strategies.

What are some common challenges faced by BMC Helix administrators and how can they be addressed?

BMC Helix administrators often encounter challenges such as integrating Helix with existing IT infrastructure, managing frequent updates, and customizing workflows to fit organizational needs. Addressing these requires strong collaboration with IT and business teams, staying current with BMC documentation, and leveraging community forums for troubleshooting. Proactive communication and continuous learning are key to overcoming these hurdles and ensuring smooth service management operations.

What is BMC Helix?

BMC Helix is a suite of IT service management (ITSM) and operations management solutions offered by BMC Software. It leverages artificial intelligence and automation to streamline IT processes, improve service delivery, and enhance user experiences. BMC Helix provides cloud-native, SaaS-based tools for incident, problem, change, and asset management, among others, and is widely used by organizations to modernize their IT operations.

What are the key skills and qualifications needed to thrive as a BMC Helix Administrator, and why are they important?

To thrive as a BMC Helix Administrator, you need expertise in IT service management (ITSM), strong problem-solving abilities, and a solid understanding of BMC Helix platform functionalities, often backed by relevant certifications such as BMC Certified Administrator. Familiarity with technical tools like BMC Helix ITSM suite, Remedy, and integration with other ITSM systems is typically required. Excellent communication, analytical thinking, and attention to detail are crucial soft skills for collaborating with stakeholders and ensuring system reliability. These competencies are vital for effective management, customization, and optimization of IT service processes within an organization.
More about Bmc Helix jobs
What cities are hiring for Bmc Helix jobs? Cities with the most Bmc Helix job openings:
What states have the most Bmc Helix jobs? States with the most job openings for Bmc Helix jobs include:
Infographic showing various Bmc Helix job openings in the United States as of June 2026, with employment types broken down into 55% Full Time, 4% Part Time, and 41% Contract. Highlights an 85% In-person, and 15% Remote job distribution.
Systems Architect, SME

Systems Architect, SME

Galapagos Federal Systems LLC.

Los Angeles, CA • On-site

$261K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description

Overview

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Systems Architect, SME (MBSE) position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.

The ideal candidate will be responsible for designing, developing, and integrating model-based systems engineering (MBSE) solutions within the BMC3I Elite platform. This role supports digital engineering transformation by enabling model-driven workflows, architecture alignment, systems visualization, and data integration across the enterprise.

The ideal candidate possesses strong expertise in MBSE tools and methods, digital engineering frameworks, enterprise architecture, and the ability to apply these within the BMC3I Elite environment. This individual partners with engineering teams, program managers, IT stakeholders, and enterprise architects to deliver scalable digital solutions that streamline lifecycle processes and improve decision-making.

Key Responsibilities

The Systems Architect, SME will:

  • Design and implement MBSE-driven architectures, workflows, and models to support enterprise digital engineering initiatives
  • Integrate MBSE tools (e.g., Cameo, MagicDraw, Rhapsody) with BMC3I Elite/Helix for synchronized life cycle and configuration management
  • Develop system models, digital threads, and integration patterns that enhance traceability across requirements, design, testing, and sustainment
  • Configure and optimize BMC3I Elite modules to support digital engineering, data flow automation, and architecture visualization
  • Create dashboards, model-driven workflows, and decision-support tools within the BMC platform
  • Support enhancements, customizations, and integrations that improve MBSE adoption and usability
  • Align MBSE architectures with life cycle processes, including requirements, risk, configuration, testing, and verification
  • Ensure digital engineering outputs integrate with program management, acquisition, and ITSM workflows
  • Facilitate model governance, version control, and data consistency across engineering teams
  • Work with program managers, system engineers, solution architects, and leadership to translate digital engineering needs into actionable technical solutions
  • Support architectural reviews, technical analyses, and enterprise-level integration forums
  • Provide subject matter expertise on MBSE standards, digital threads, and emerging engineering technologies
  • Recommend strategies to modernize engineering practices through automation, analytics, and advanced modeling capabilities
  • Identify opportunities to improve data accuracy, speed, and process efficiency through MBSE and BMC3I Elite capabilities
  • Develop and maintain technical documentation, modeling standards, and architecture guidelines
Requirements

Skills & Experience

The Systems Architect, SME must have:

  • Active TS/SCI with SAP Access
  • 15+ years in systems engineering, digital engineering, solutions architecture, or MBSE roles
  • Hands-on experience with MBSE tools (e.g., Cameo/MagicDraw, Rhapsody, Sparx EA)
  • Strong understanding of digital engineering frameworks, SysML, UML, DoDAF/MODAF, or UAF
  • Experience integrating MBSE solutions with BMC3I Elite, BMC Helix, or similar enterprise platforms
  • Knowledge of life cycle systems engineering processes, requirements management, and digital thread concepts
  • Proficiency in workflow automation, data modeling, system integration, and architecture visualization
  • Experience designing enterprise-level digital solutions and integrating multiple technical systems
  • Strong analytical and problem-solving skills with the ability to translate complex models into actionable insights
  • Excellent communication skills with the ability to present technical concepts to diverse audiences
  • Demonstrated ability to collaborate across engineering, IT, and program management teams

Education & Certifications

The Systems Architect, SME must meet the following:

Required

  • Bachelor's degree in Systems Engineering, Electrical/Mechanical Engineering, Computer Science, Software Engineering, or related technical field

Preferred

  • Master's degree in Engineering, Systems Architecture, or Digital Engineering
  • INCOSE ASEP/CSEP/ESEP
  • SysML or MBSE Practitioner Certification (e.g., OMG Certified Systems Modeling Professional)
  • DAU Digital Engineering or Systems Engineering credentials
  • ITIL v4 Foundation
  • BMC Elite/BMC Helix certification or training
  • SAFe Agilist or Architect Certification

Benefits

  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts
  • 401(k)
  • PTO
  • Paid Parental Leave
  • Tuition reimbursement
  • Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary RangeUSD $280,000.00 - USD $315,000.00 /Yr.Employment Type: FULL_TIME