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Bmc Helix Jobs (NOW HIRING)

Beth Page tech

Business Analyst 2

Austin, TX · On-site

$69K - $88K/yr

Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc. * Performs regular configuration audits to verify their completeness, accuracy, and compliance with ...

Prosum Inc.

BCM Consultant

Tempe, AZ · On-site

$100 - $180/hr

BMC Client Management (BCM), BMC Helix ITSM, Asset Discovery, Asset Lifecycle Management, Configuration Management Systems Administration: Endpoint Management, Software Deployment, Patch Management ...

Staffingine LLC

... BMC Helix ITSM,Nginx,DB2-DB Administration, Prometheus, ServiceNow-Event Management, C,C#,C++,Flexcube technical PL/SQL-Performance Tuning & Shell Scripting,.Net Framework, Cassandra, ERP (JDA/PoS ...

Staffingine LLC

DevOps Consultant

Albany, NY · On-site

BMC Control-M,BMC Helix ITSM, * Nginx,DB2-DB Administration, * Prometheus, * ServiceNow-Event Management, * C, C#, C++, * Flex cube technical PL/SQL-Performance Tuning & Shell Scripting,. * Net ...

DMI

Service Desk Manager

Washington, DC

$109K - $119K/yr

Own the full incident and problem lifecycle from logging, categorization through escalation, resolution, and closure in the ITSM platform (ServiceNow, BMC Helix, or equivalent) * Manage and provide ...

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Bmc Helix information

What is the difference between Bmc Helix vs Bmc Remedy Developer?

AspectBmc HelixBmc Remedy Developer
Primary RoleIT Service Management Platform Administrator and ConfiguratorDevelops, customizes, and maintains Bmc Remedy ITSM applications
Required SkillsPlatform configuration, cloud integration, automationApplication development, scripting, workflow design
Work EnvironmentCloud-based and on-premises ITSM environmentsOn-premises Bmc Remedy environments
CertificationsBmc Helix certifications, ITILBmc Remedy certifications, ITIL

Both roles involve working with Bmc ITSM solutions and require ITIL knowledge. Bmc Helix focuses on cloud-native platform administration and automation, while Bmc Remedy Developers primarily develop and customize Remedy applications. Understanding both roles helps organizations optimize their IT service management strategies.

What are some common challenges faced by BMC Helix administrators and how can they be addressed?

BMC Helix administrators often encounter challenges such as integrating Helix with existing IT infrastructure, managing frequent updates, and customizing workflows to fit organizational needs. Addressing these requires strong collaboration with IT and business teams, staying current with BMC documentation, and leveraging community forums for troubleshooting. Proactive communication and continuous learning are key to overcoming these hurdles and ensuring smooth service management operations.

What is BMC Helix?

BMC Helix is a suite of IT service management (ITSM) and operations management solutions offered by BMC Software. It leverages artificial intelligence and automation to streamline IT processes, improve service delivery, and enhance user experiences. BMC Helix provides cloud-native, SaaS-based tools for incident, problem, change, and asset management, among others, and is widely used by organizations to modernize their IT operations.

What are the key skills and qualifications needed to thrive as a BMC Helix Administrator, and why are they important?

To thrive as a BMC Helix Administrator, you need expertise in IT service management (ITSM), strong problem-solving abilities, and a solid understanding of BMC Helix platform functionalities, often backed by relevant certifications such as BMC Certified Administrator. Familiarity with technical tools like BMC Helix ITSM suite, Remedy, and integration with other ITSM systems is typically required. Excellent communication, analytical thinking, and attention to detail are crucial soft skills for collaborating with stakeholders and ensuring system reliability. These competencies are vital for effective management, customization, and optimization of IT service processes within an organization.
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Bmc Helix jobs near you
Infographic showing various Bmc Helix job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 83% In-person, and 17% Remote job distribution.

Senior Customer Tech Support Specialist (Help Desk) with Security Clearance

Astrion

Dahlgren, VA • On-site

$65K - $72K/yr

Other

Posted 7 days ago

Job description

Overview Senior Customer Technical Support Specialist JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $65,000 to $72,500 Astrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning . REQUIRED QUALIFICATIONS / SKILLS * Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support * Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM , or ServiceNow * Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS / SKILLS * Bachelor's degree in Information Technology , Computer Science, or a related field. * CompTIA A+, Network+, MS-900, MD-102 #CJ

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