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Bmc Helix Jobs (NOW HIRING)

We're currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey. You'll help ensure our systems are reliable, scalable, and delivering real ...

We're currently transitioning from BMC Remedy (on-prem) to BMC Helix SaaS, and this role will be central to that journey. You'll help ensure our systems are reliable, scalable, and delivering real ...

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Bmc Helix information

What is the difference between Bmc Helix vs Bmc Remedy Developer?

AspectBmc HelixBmc Remedy Developer
Primary RoleIT Service Management Platform Administrator and ConfiguratorDevelops, customizes, and maintains Bmc Remedy ITSM applications
Required SkillsPlatform configuration, cloud integration, automationApplication development, scripting, workflow design
Work EnvironmentCloud-based and on-premises ITSM environmentsOn-premises Bmc Remedy environments
CertificationsBmc Helix certifications, ITILBmc Remedy certifications, ITIL

Both roles involve working with Bmc ITSM solutions and require ITIL knowledge. Bmc Helix focuses on cloud-native platform administration and automation, while Bmc Remedy Developers primarily develop and customize Remedy applications. Understanding both roles helps organizations optimize their IT service management strategies.

What are some common challenges faced by BMC Helix administrators and how can they be addressed?

BMC Helix administrators often encounter challenges such as integrating Helix with existing IT infrastructure, managing frequent updates, and customizing workflows to fit organizational needs. Addressing these requires strong collaboration with IT and business teams, staying current with BMC documentation, and leveraging community forums for troubleshooting. Proactive communication and continuous learning are key to overcoming these hurdles and ensuring smooth service management operations.

What is BMC Helix?

BMC Helix is a suite of IT service management (ITSM) and operations management solutions offered by BMC Software. It leverages artificial intelligence and automation to streamline IT processes, improve service delivery, and enhance user experiences. BMC Helix provides cloud-native, SaaS-based tools for incident, problem, change, and asset management, among others, and is widely used by organizations to modernize their IT operations.

What are the key skills and qualifications needed to thrive as a BMC Helix Administrator, and why are they important?

To thrive as a BMC Helix Administrator, you need expertise in IT service management (ITSM), strong problem-solving abilities, and a solid understanding of BMC Helix platform functionalities, often backed by relevant certifications such as BMC Certified Administrator. Familiarity with technical tools like BMC Helix ITSM suite, Remedy, and integration with other ITSM systems is typically required. Excellent communication, analytical thinking, and attention to detail are crucial soft skills for collaborating with stakeholders and ensuring system reliability. These competencies are vital for effective management, customization, and optimization of IT service processes within an organization.
More about Bmc Helix jobs
What cities are hiring for Bmc Helix jobs? Cities with the most Bmc Helix job openings:
What states have the most Bmc Helix jobs? States with the most job openings for Bmc Helix jobs include:
Infographic showing various Bmc Helix job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 83% In-person, and 17% Remote job distribution.
CMDB PMC Helix Engineer

CMDB PMC Helix Engineer

Kforce Technology Staffing

Orlando, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Job description

RESPONSIBILITIES:
Kforce has a client that is seeking a CMDB Helix Engineer in for a remote contract.
Overview:
We are seeking an experienced BMC Helix CMDB Architect/Consultant to lead the design and implementation of a Configuration Management Database (CMDB) from the ground up. This consultant will partner with infrastructure, security, operations, and application teams to establish a scalable CMDB framework, define governance standards, and integrate authoritative data sources across the enterprise.
The ideal candidate has recent hands-on experience implementing BMC Helix CMDB (22.x, 23.x, or newer) and has successfully owned CMDB architecture, data modeling, reconciliation strategy, and operational rollout from design through production support.
Responsibilities:
* Design and build a Helix CMDB from scratch or near-scratch
* Develop CMDB class structures, CI relationships, attributes, lifecycle states, and supporting data models
* Define and implement normalization, reconciliation, identification, and data quality processes
* Design and oversee integrations with infrastructure, network, security, cloud, monitoring, asset management, discovery, and configuration platforms
* Establish source-of-truth strategies, data ownership frameworks, feed governance, and operational processes
* Create dashboards and reporting focused on CMDB health, data quality, coverage, completeness, and reconciliation exceptions
* Document architecture decisions, implementation approach, runbooks, operational procedures, and support models
* Collaborate with technical and business stakeholders to ensure long-term sustainability and adoption of the CMDB platform
REQUIREMENTS:
* Recent hands-on experience implementing BMC Helix CMDB 22.x, 23.x, or newer
* Proven experience designing and building enterprise CMDB solutions from the ground up
Strong understanding of:
* Configuration Item (CI) modeling
* Relationship mapping
* Product Catalog management
* Identification and reconciliation rules
* Data normalization and governance
* Data quality controls and reporting
* Experience integrating multiple enterprise data sources through APIs, ETL processes, middleware, or native platform integrations
* Ability to define data ownership models, transformation logic, validation processes, and exception management workflows
* Strong documentation and stakeholder communication skills
Preferred Qualifications:
* Experience integrating data from tools such as Tenable, CrowdStrike, SCCM, Satellite, ServiceNow SAM, Aruba, Fortinet, or similar enterprise technologies
* Experience with Helix SaaS deployments and modern containerized/on-prem architectures
* Background in ETL frameworks, API-based ingestion, canonical data models, and enterprise reporting solutions
* Experience developing operational dashboards and governance processes for ongoing CMDB management
Important Note:
* Candidates with only general Helix administration, Remedy administration, ITSM workflow configuration, or incidental CMDB exposure will not be considered
* Candidates should be able to demonstrate direct ownership of CMDB architecture, implementation, data integration, and governance initiatives
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.