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Bilingual Quality Analyst Jobs (NOW HIRING)

Firstsource

Bilingual Quality Analyst

$20.73/hr

Remote Pay Rate: $20.73/hr. bilingual Job Type: Full-time Temporary Schedule: 40 hour work week ... Performs daily quality audits of the call center and/or operations personnel including monitoring ...

Firstsource

Bilingual Quality Analyst

$20.73/hr

Remote Pay Rate: $20.73/hr. bilingual Job Type: Full-time Temporary Schedule: 40 hour work week ... Performs daily quality audits of the call center and/or operations personnel including monitoring ...

Ova Technologies

Voice AI Quality Analyst

Validate multilingual voice data and recitation flows * Create quality reports and improvement ... Strong listening and analytical skills * Basic understanding of AI or voice applications (training ...

Talent Groups

Bilingual QA Analyst

East Hartford, CT · On-site

* Execute manual and automated testing across enterprise applications. * Validate Spanish screens, notices, forms, messages, workflows, and correspondence against English requirements. * Develop and ...

Direct Care

Quality Analyst-Home Health

Washington, DC · On-site

$75 - $90/hr

The Quality Analyst supports the agency's quality assurance, performance improvement, and ... Bilingual or multilingual skills.**Core Competencies*** Strong analytical thinking and attention to ...

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Bilingual Quality Analyst information

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How much do bilingual quality analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for bilingual quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is a bilingual quality analyst?

A Bilingual Quality Analyst is a professional responsible for evaluating and ensuring the quality of customer service or product interactions in more than one language. They typically monitor calls, chats, or written correspondence to assess communication, compliance, and service standards. Their bilingual skills allow them to review interactions in multiple languages, ensuring consistent quality across diverse customer bases. This role is crucial in organizations that serve customers in different languages, as it helps maintain high standards and supports continuous improvement.

What are the key skills and qualifications needed to thrive as a bilingual quality analyst?

To succeed as a Bilingual Quality Analyst, you need strong analytical skills, attention to detail, proficiency in at least two languages, and a relevant degree or equivalent experience. Familiarity with quality assurance tools, call monitoring systems, and CRM platforms is typically required, along with any language proficiency certifications. Outstanding communication, cultural awareness, and problem-solving abilities are essential soft skills for this role. These skills ensure accurate quality assessments across language barriers, helping organizations maintain high service standards and compliance.

How does a bilingual quality analyst typically collaborate with other departments to ensure consistent quality standards across languages?

Bilingual Quality Analysts often work closely with teams such as customer support, training, and operations to ensure that quality standards are consistently met in all supported languages. They may review interactions, provide feedback, and share best practices to address language-specific challenges. Regular meetings and calibration sessions with team leaders help align expectations and maintain consistency. Effective cross-departmental communication and the ability to clearly convey findings in both languages are crucial for success in this role.

What is the difference between Bilingual Quality Analyst vs Bilingual Customer Service Representative?

AspectBilingual Quality AnalystBilingual Customer Service Representative
CredentialsTypically requires a quality assurance or related certification, bilingual proficiency, and sometimes a degree in a relevant fieldOften requires customer service experience, bilingual skills, and communication training
Work EnvironmentPrimarily in quality assurance departments, analyzing calls/emails, and improving service qualityDirect interaction with customers via calls, chats, or emails in a call center or support center
Employer & IndustryUsed in call centers, tech companies, and service industries focusing on quality standardsCommon in customer support, retail, and service industries

The main difference is that a Bilingual Quality Analyst focuses on evaluating and improving service quality through analysis, while a Bilingual Customer Service Representative handles direct customer interactions. Both roles require bilingual skills, but their responsibilities and work environments differ significantly.

More about Bilingual Quality Analyst jobs

What job categories do people searching Bilingual Quality Analyst jobs look for?

The top searched job categories for Bilingual Quality Analyst jobs are:

Bilingual Quality Analyst jobs near you
Infographic showing various Bilingual Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Bilingual Quality Analyst

Firstsource

Remote

$20.73/hr

Full-time

Re-posted 6 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Location: Remote
Pay Rate: $20.73/hr. bilingual
Job Type: Full-time Temporary
Schedule: 40 hour work week scheduled between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM Central
Position Overview
Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
Key Responsibilities
  • Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.
  • Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.
  • Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.
  • Monitors audit schedule to ensure compliance to the quality audit plan.
  • Recommend policy and procedure changes or quality audit plan updates based on quality monitoring trends.
  • Assists in the evaluation of quality audit disputes.
  • Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.
  • Consults with senior peers and/or management on non-complex projects to learn through experience.
  • Other related duties assigned as needed.

Required Qualifications
  • High school diploma or equivalent
  • Fluent in both English and Spanish (verbal and written communication)
  • Previous call center experience required
  • Knowledge of quality concepts, terminology, and objectives
  • Knowledge of MS Office, e.g., Word, Excel and Access required
  • Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
  • Proficiency in the online tools required for the position being audited
  • Excellent verbal and written communication skills
  • Excellent customer service, problem solving, organizational, and multi-tasking skills
  • Strong analytical skills and the ability to see trends and patterns in data
  • Ability to work both independently and in a team environment

Preferred Qualifications
  • Previous experience in banking, financial services, or customer support environments.

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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