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Bilingual Quality Analyst Jobs (NOW HIRING)

Regal Staffing Services

Bilingual QA

Carrollton, TX · On-site

$20 - $23/hr

Manage the MRB (Material Review Board) process, conduct real-time root cause analysis, and execute ... quality and overall process performance. Requirements: * Bilingual is a MUST (Spanish/ English)

Kelly Services

PR

How about this one? We're seeking an Associate Quality Analyst to work with one of our top global ... Fully Bilingual - Two (2) years experience in Biotechnology industry. - Strong computer skills ...

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How much do bilingual quality analyst jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for bilingual quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

How does a Bilingual Quality Analyst typically collaborate with other departments to ensure consistent quality standards across languages?

Bilingual Quality Analysts often work closely with teams such as customer support, training, and operations to ensure that quality standards are consistently met in all supported languages. They may review interactions, provide feedback, and share best practices to address language-specific challenges. Regular meetings and calibration sessions with team leaders help align expectations and maintain consistency. Effective cross-departmental communication and the ability to clearly convey findings in both languages are crucial for success in this role.

What is the difference between Bilingual Quality Analyst vs Bilingual Customer Service Representative?

AspectBilingual Quality AnalystBilingual Customer Service Representative
CredentialsTypically requires a quality assurance or related certification, bilingual proficiency, and sometimes a degree in a relevant fieldOften requires customer service experience, bilingual skills, and communication training
Work EnvironmentPrimarily in quality assurance departments, analyzing calls/emails, and improving service qualityDirect interaction with customers via calls, chats, or emails in a call center or support center
Employer & IndustryUsed in call centers, tech companies, and service industries focusing on quality standardsCommon in customer support, retail, and service industries

The main difference is that a Bilingual Quality Analyst focuses on evaluating and improving service quality through analysis, while a Bilingual Customer Service Representative handles direct customer interactions. Both roles require bilingual skills, but their responsibilities and work environments differ significantly.

What do bilingual analysts do?

Bilingual analysts evaluate and monitor communication quality in multiple languages, often reviewing customer interactions such as calls, chats, or emails to ensure accuracy and compliance. They use tools like quality management software and may provide feedback or training to improve language and service standards.

What jobs can I get if I'm bilingual?

A Bilingual Quality Analyst can pursue roles such as customer service representative, translator, interpreter, or quality assurance specialist in various industries. Bilingual skills are valuable in roles that require communication with diverse clients, and often require proficiency in specific languages and attention to detail.

What is a Bilingual Quality Analyst?

A Bilingual Quality Analyst is a professional responsible for evaluating and ensuring the quality of customer service or product interactions in more than one language. They typically monitor calls, chats, or written correspondence to assess communication, compliance, and service standards. Their bilingual skills allow them to review interactions in multiple languages, ensuring consistent quality across diverse customer bases. This role is crucial in organizations that serve customers in different languages, as it helps maintain high standards and supports continuous improvement.

What are the key skills and qualifications needed to thrive as a Bilingual Quality Analyst, and why are they important?

To succeed as a Bilingual Quality Analyst, you need strong analytical skills, attention to detail, proficiency in at least two languages, and a relevant degree or equivalent experience. Familiarity with quality assurance tools, call monitoring systems, and CRM platforms is typically required, along with any language proficiency certifications. Outstanding communication, cultural awareness, and problem-solving abilities are essential soft skills for this role. These skills ensure accurate quality assessments across language barriers, helping organizations maintain high service standards and compliance.

How much is the salary of a QA analyst?

The salary of a Bilingual Quality Analyst varies depending on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually. Bilingual skills and familiarity with testing tools can influence compensation levels.

What are top 3 skills for a QA analyst?

A Bilingual Quality Analyst should have strong attention to detail, excellent communication skills in both languages, and proficiency with testing tools and methodologies. Analytical thinking and the ability to document and report issues clearly are also essential. These skills ensure effective testing and quality assurance across diverse projects.
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Bilingual Quality Analyst jobs near you
Bilingual Quality Analyst

Bilingual Quality Analyst

Teleperformance USA

Brownsville, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Category : Quality Assurance

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose 

Bilingual (English/Spanish) support of the operation and the customer through monitoring agent transactions quantifying the results and ensuring all are calibrated properly   

This position is 100% onsite in Brownsville, TX. Work at home is not available for this position. 

Your Responsibilities 

  • Support Bilingual QA efforts – English and Spanish 
  • Observations on recorded or live agent calls and score them against a TP and client provided standard   
  • Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support  
  • Complete all work assignments within deadlines given  
  • Attend TP and client meetings and functions as assigned  
  • Maintain a set work schedule allowing for flexibility based on business needs  
  • Host and facilitate internal, external or QA team calibrations to track results and attendance  
  • Quality Assurance CSAT calibration process with clients, monitoring services and the operation  
  • Ensure value added CSAT analytics, methods and practices are provided to operation   
  • Client interaction as it relates to CSAT analytics, methods, and processes  
  • Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction (regardless of scoring or indicators utilized by the client)  
  • Support supervisor teams with representative quality execution Support supervisor teams in calibration session  
  • Support new hire quality training and transition  
  • Participate in any new policy training to ensure all policies are understood  
  • Ensure all QA Analyst reporting, and communication requirements are met   
  • Thrive as a team player in a fast paced, high energy, change oriented environment  
  • Perform other duties as assigned by supervisor or other members of management  
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately 

Qualifications 

  • Must be bilingual – English and Spanish, must speak and understand fluent and professional level Spanish 
  • Must be at least 18 years old  

Apply