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Manager, Enterprise Risk Management

Department: Operations

Employment Type: Full Time

Location: NAP Operations

Reporting To: Sam Marx

Description

Position Overview The Manager, Enterprise Risk Management is responsible for identifying, assessing, and mitigating organizational risk across all operational areas. This role serves as the primary point of contact for contract review, insurance program management, and claims administration. This individual partners closely with Legal, Operations, Finance, and executive leadership to protect the organization’s interests, maintain regulatory compliance, and support strategic transactions and business initiatives.

About North American North American, the Cincinnati-based real estate firm that has anchored the Williams family business for more than 70 years. Since its founding in 1954, North American Properties has acquired, developed, and managed more than $7 billion in real estate across the United States, spanning student housing, condominiums, multifamily, retail, and mixed-use developments in markets from Cincinnati to Atlanta to Fort Myers. It remains the organization’s real estate vertical and a cornerstone of the broader portfolio. Beyond real estate, North American was created to take active ownership stakes in a diverse range of companies, investing not just capital, but hands-on operational expertise to help visionary leaders build and grow their businesses. North American has a growing roster of portfolio companies and serves as the investment engine for the Williams family enterprise, identifying new opportunities and providing the strategic and operational infrastructure that enables each business to perform at the highest level.

Contributions the Manager, Enterprise Risk Management will make to our team

• Contract Risk & Legal Review: Review, negotiate, and maintain contractual risk language across all agreements, including indemnification, liability, and insurance provisions; develop standard templates and approved language libraries in collaboration with legal counsel and department heads.
• Insurance Program & Renewal Management: Lead the annual renewal process across all lines of coverage, coordinating with brokers, underwriters, and carriers to evaluate coverage adequacy, prepare submissions, and maintain complete, current policy records.
• Claims Administration & Oversight: Serve as the primary point of contact for all claims from first report through resolution, coordinating investigations, liaising with adjusters and defense counsel, monitoring reserves, escalating significant exposures, and identifying subrogation opportunities.
• Risk Training & Education: Design and deliver risk management training programs for associates at all levels, covering contract risk, incident reporting, insurance requirements, and claims procedures; partner with HR and Compliance to embed risk awareness into onboarding and ongoing education.
• Enterprise Risk Assessment & Strategy: Conduct periodic risk assessments to identify emerging threats and coverage gaps; support business continuity and disaster recovery planning; research and implement tools and best practices to strengthen the overall risk management program.
• Transaction Support & Due Diligence: Coordinate legal and risk-related due diligence activities for acquisitions, dispositions, financings, and refinancing transactions; review title commitments, surveys, environmental reports, insurance requirements, and other transaction-related documentation; maintain transaction closing checklists and oversee completion of post-closing compliance requirements.
• Compliance & Regulatory Oversight: Coordinate annual audits, state filings, registrations, and reporting requirements; oversee real estate licensing compliance and renewals; monitor regulatory developments impacting the organization and its portfolio companies; and partner with legal counsel and business leaders to maintain compliance with applicable laws and regulations.
• All other responsibilities as assigned.

Qualifications & Requirements - What you'll need to be successful

• Bachelor’s degree in Risk Management, Finance, Business, Legal Studies, or a related field
• 5 years of progressive experience in risk management, insurance, claims, legal, or compliance-related roles
• Demonstrated experience drafting, reviewing and negotiating contracts, including indemnification, insurance, and liability provisions
• Hands-on experience managing commercial insurance programs, renewals, and multi-line claims
• In-depth knowledge of commercial insurance products, policy language, and risk transfer strategies
• Strong analytical, organizational, and problem-solving skills with the ability to communicate complex risk concepts clearly
• Ability to manage multiple priorities and stakeholders in a fast-paced environment
• High degree of professional judgment, integrity, discretion, and attention to detail

What You'll Gain

At North American, we live our values of Relationships, Ownership, Agility, Strength & Stability, Courage & Creativity, Empowerment, and Integrity. We believe our people are our greatest asset and invest in their success accordingly. Full time associate receive competitive compensation, a comprehensive benefits package, and opportunities for ongoing professional growth and development.