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Benefit Enroller Jobs (NOW HIRING)

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INBOUND BENEFIT ENROLLMENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Location: Buffalo, NY (Remote or Onsite) Pay Rate: $18.00/hour Schedule: * Monday - Friday * 8-hour shift scheduled between 8:00 ...

Benefit Representative

TX · Remote

$17 - $17.50/hr

Serve as a knowledgeable resource for employees and retirees, offering guidance on various aspects of their benefits packages, including eligibility requirements, coverage options, enrollment ...

The Employee Benefit Specialist acts as the central point of contact surrounding LOA, Disability ... Update, research and resolve enrollment, marital status and dependent verification discrepancies in ...

... enrollment process with professionalism, empathy, and accuracy * Deliver proactive follow-up and ... benefit plans. Our continued success is driven by our people and a culture that recognizes and ...

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Benefit Enroller information

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$28K

$71.3K

$141K

How much do benefit enroller jobs pay per year?

As of Aug 8, 2026, the average yearly pay for benefit enroller in the United States is $71,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a benefit enroller?

To thrive as a Benefit Enroller, you need a solid understanding of employee benefits, attention to detail, and typically a high school diploma or higher. Familiarity with benefits administration systems, HRIS platforms, and sometimes certification such as Certified Employee Benefit Specialist (CEBS) is valuable. Strong interpersonal skills, clear communication, and the ability to explain complex information help you stand out in this role. These skills ensure accurate enrollment, excellent employee support, and regulatory compliance during benefits administration.

What are some common challenges benefit enrollers face during open enrollment periods?

Benefit Enrollers often experience increased workloads and tight deadlines during open enrollment periods, as they assist a large number of employees with understanding and selecting their benefits. Managing complex questions, addressing varied employee needs, and navigating updates to benefits plans can be challenging. Success in this role requires strong organizational skills, patience, and the ability to clearly communicate information while maintaining attention to detail under time constraints.

What is a benefit enroller?

Benefit Enrollers are professionals who help employees understand and sign up for employer-sponsored benefits such as health insurance, dental plans, vision coverage, retirement plans, and other voluntary benefits. They guide employees through the enrollment process, explain plan options, answer questions, and ensure that all necessary paperwork is completed accurately and on time. Benefit Enrollers may work directly with companies or for third-party agencies specializing in benefits administration.
More about Benefit Enroller jobs
What states have the most Benefit Enroller jobs? States with the most job openings for Benefit Enroller jobs include:
Infographic showing various Benefit Enroller job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 13% Part Time, 4% Temporary, and 6% Contract. Highlights an 81% In-person, 4% Hybrid, and 15% Remote job distribution, with an average salary of $71,292 per year, or $34.3 per hour.

Inbound Benefit Enrollment Call Center Customer Service Representative

A-Line Staffing Solutions

Buffalo, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.


Job description

NOW HIRING!! A-Line is seeking Customer Service Representatives to support members with benefit enrollment and healthcare and pension plan inquiries. This role offers the opportunity to make a meaningful impact by assisting members through the enrollment process, updating benefit information, and providing exceptional customer support.

INBOUND BENEFIT ENROLLMENT CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Location: Buffalo, NY (Remote or Onsite)
Pay Rate: $18.00/hour

Schedule:
Monday – Friday
8-hour shift scheduled between 8:00 AM and 11:00 PM
Candidates must be available to work any shift within this time frame.

Remote Eligibility:
Must reside within 2 hours of the Buffalo facility.

Position Overview

Representatives will initially support one client account and will have opportunities to become cross-trained on additional accounts. Daily responsibilities include assisting members through inbound phone calls, web chat, and email communications.

This position is available as either remote or onsite for qualified local candidates.

Key Responsibilities

  • Assist members with benefit enrollment and plan updates.
  • Respond to inbound customer inquiries regarding healthcare and pension benefits.
  • Provide support via phone, email, and web chat.
  • Research and resolve customer questions while maintaining a high level of accuracy.
  • Navigate multiple computer applications and systems simultaneously.
  • Document customer interactions according to company procedures.
  • Maintain confidentiality and compliance with all applicable policies and regulations.
  • Deliver professional, empathetic, and solutions-oriented customer service.

Qualifications

  • High School Diploma or GED required.
  • Previous customer service or call center experience preferred.
  • Benefits enrollment, healthcare, insurance, pension, or human resources experience is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to multitask and navigate multiple systems efficiently.
  • Proficiency with Microsoft Office applications.
  • Typing speed of at least 30 WPM preferred.
  • Ability to work independently in a structured environment.

Work Environment

  • Remote or onsite opportunity.
  • Professional and supportive service center environment.
  • Comprehensive training provided.
  • Opportunities for cross-training and career growth.

Hours

  • Peak Season: Up to 40 hours per week with potential overtime opportunities.
  • Non-Peak Season: Typically 32–40 hours per week based on business needs.

Why Join Us?

  • Competitive pay
  • Remote work opportunity for local candidates
  • Paid training
  • Professional and collaborative team environment
  • Career development and cross-training opportunities
  • Meaningful work helping members navigate important healthcare and pension benefits

If you are passionate about helping others, enjoy customer service, and are looking for a long-term opportunity with growth potential, we encourage you to APPLY NOW!

APPLY NOW!! Dan Lupo / A-Line Staffing


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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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