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Behavioral Health Receptionist Jobs in Delaware (NOW HIRING)

Recovery Innovations

Customer Service Specialist

Newark, DE · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Specialist position acts as the receptionist for the Program. The Customer ... As an innovative leader in behavioral health care, we are committed to supporting our teams through ...

RI International

Customer Service Specialist

Newark, DE · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Specialist position acts as the receptionist for the Program. The Customer ... As an innovative leader in behavioral health care, we are committed to supporting our teams through ...

Recovery Innovations

Customer Service Specialist

Newark, DE · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advocacy: * Answers telephones and acts as receptionist for program, triages phones calls and ... As an innovative leader in behavioral health care, we are committed to supporting our teams through ...

RI International

Customer Service Specialist

Newark, DE · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent ... As an innovative leader in behavioral health care, we are committed to supporting our teams through ...

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All JobsBehavioral Health Receptionist JobsBehavioral Health Receptionist Jobs in Delaware

Behavioral Health Receptionist information

See Delaware salary details

$9

$17

$24

How much do behavioral health receptionist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for behavioral health receptionist in Delaware is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a behavioral health receptionist?

To thrive as a Behavioral Health Receptionist, you need strong organizational skills, attention to detail, and familiarity with medical office procedures, often supported by a high school diploma or equivalent. Proficiency with scheduling software, electronic health records (EHR) systems, and multi-line phone systems is typically required. Outstanding interpersonal communication, discretion, and empathy help you effectively support patients in sensitive situations. These skills ensure smooth office operations, safeguard patient confidentiality, and create a welcoming environment for individuals seeking behavioral health services.

What is a behavioral health receptionist?

Behavioral Health Receptionists are administrative professionals who work in mental health clinics, counseling centers, or psychiatric offices. They are responsible for greeting clients, scheduling appointments, answering phone calls, and managing patient records. These receptionists often handle sensitive information and must maintain confidentiality while providing a welcoming and supportive environment for clients seeking behavioral health services. Their role is essential in ensuring the smooth operation of the office and supporting both clients and clinicians.

What are some common challenges faced by behavioral health receptionists, and how can they be managed effectively?

Behavioral Health Receptionists often handle sensitive situations, such as clients experiencing emotional distress or mental health crises. One common challenge is maintaining a calm and compassionate demeanor while efficiently managing administrative tasks and a high volume of calls. Effective strategies include developing strong communication skills, setting clear boundaries, and collaborating closely with clinical staff to ensure clients receive timely support. Ongoing training in crisis intervention and mental health awareness can also help Receptionists navigate these challenges confidently.

What is the difference between Behavioral Health Receptionist vs Medical Office Receptionist?

AspectBehavioral Health ReceptionistMedical Office Receptionist
CredentialsHigh school diploma; certification in behavioral health preferredHigh school diploma; medical office certification optional
Work EnvironmentBehavioral health clinics, mental health facilitiesHospitals, clinics, outpatient medical offices
Job ResponsibilitiesScheduling mental health appointments, managing patient records, handling confidential behavioral health infoScheduling medical appointments, insurance verification, patient check-in/out

Both roles involve front-desk duties and patient interaction, but Behavioral Health Receptionists focus on mental health services and confidentiality, while Medical Office Receptionists handle general medical patient flow. The choice depends on the healthcare setting and specific certification requirements.

What are popular job titles related to Behavioral Health Receptionist jobs in Delaware? For Behavioral Health Receptionist jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Behavioral Health Receptionist jobs in Delaware look for? The top searched job categories for Behavioral Health Receptionist jobs in Delaware are:
Behavioral Health Receptionist jobs near you
Infographic showing various Behavioral Health Receptionist job openings in Delaware as of August 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,089 per year, or $17.8 per hour.

Medical Assistant / Case Manager

Brandywine Counseling and Community Services, Inc

Milford, DE • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Job Type
Full-time
Description
Who we are
Since 1985, Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention, and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.
BCCS is seeking a full time certified Medical Assistant / Case Manager for STARS program, a mobile treatment unit.
The Full-time STARS Medical Assistant / Case Manager has the primary responsibility for:
  • Providing quality, sufficient and appropriate medical case management and advocacy services to clients served in our outpatient behavioral health treatment program, which includes Medication Assisted Treatment, office-based treatment services, outpatient treatment services.
  • The Medical Assistant does this by increasing access to care through outreach and enrollment, improving health through education and support, and ensuring appropriate use of health care and behavioral health services.
  • Complete medical case management duties, including but not limited to: observing random urinalysis, printing lab requisitions and lab orders, data entry and tracking of all urine drug screen results, calling clients for random urine drug screens, ordering supplies, completing prior authorizations for treatment, maintaining a spreadsheet for tracking data related to the STARS program, inputting data into an online database.
  • Driving the RV, scheduling medical appointments or coordinating medical care for patients with outside providers, setting up primary care appts for patients who do not have PCP, documentation related to efforts to schedule medical appointments, verifying insurance.
  • Provide coverage of front desk duties, which includes scheduling, answering phones, transportation orders, etc. The position is stationed at the front desk - there are two workstations in the front office and there is a receptionist stationed there as well, but the Medical Assistant/Case Manager and the receptionist will share some basic clerical/medical office duties.
  • The STARS Medical Assistant/Case Manager will accompany the treatment team on the mobile unit into the community for client contacts, will make community engagements with local providers, collaborate and coordinate with referral sources, and will attend community events that the STARS unit schedules.
  • In addition, the Medical Assistant will be the point person for information dissemination and collaboration of clinical and medical services internally and externally.

Requirements
Hours:
  • Monday - Friday
  • 5:00 a.m. to 1:00 p.m.
  • Possibility for community events held in the evenings.

Qualifications:
  • REQUIRED: High School Diploma
  • REQUIRED: Valid Driver's License w/ 2 Points or Less
  • PREFERRED: Medical Assistant Certification
  • PREFERRED: Phlebotomy experience

The compensation package for this position includes:
  • Group medical, dental, and vision coverage with low employee costs
  • 32 paid days off annually
  • Tuition reimbursement
  • A retirement plan with a company match of up to 4%!
  • BCCS is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Opportunity for advancement

Apply