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Bdc Director information

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$49K

$124K

$207.6K

How much do bdc director jobs pay per year?

As of Aug 31, 2026, the average yearly pay for bdc director in Minnesota is $124,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,600.00 and $148,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a BDC Director?

To thrive as a BDC Director, you need strong leadership abilities, deep knowledge of automotive sales processes, and experience managing a Business Development Center team, often supported by a background in sales or marketing. Familiarity with CRM software, call tracking systems, and dealership management systems is typically required. Excellent communication, motivational, and analytical skills help drive team performance and customer satisfaction. These skills and qualities are essential for optimizing lead conversion, fostering a high-performing team, and ensuring a positive customer experience in a competitive automotive environment.

What are the main challenges a BDC Director faces in managing a successful Business Development Center team?

A BDC Director often encounters challenges such as maintaining high team motivation, ensuring consistent performance across all team members, and adapting to rapidly changing sales technologies and customer expectations. The role requires balancing administrative duties with active coaching, as well as developing effective lead management strategies to maximize conversion rates. Successful BDC Directors foster strong collaboration between the BDC, sales, and service teams to ensure seamless customer experiences and drive overall dealership growth.

What is the difference between Bdc Director vs Bdc Manager?

AspectBdc DirectorBdc Manager
ResponsibilitiesOversees the entire BDC operations, sets strategic goals, manages teams, and reports to senior management.Manages daily BDC activities, supervises staff, and ensures lead generation and customer follow-up.
Required CredentialsTypically requires experience in sales management, automotive industry knowledge, and leadership skills.Requires experience in customer service, sales, and BDC operations, often with similar certifications.
Work EnvironmentOffice-based, strategic planning, team leadership, and coordination with dealership departments.Office and dealership floor, direct supervision of BDC staff, and customer interaction.

The Bdc Director focuses on strategic leadership and overall BDC performance, while the Bdc Manager handles daily operations and team supervision. Both roles require relevant industry experience and strong communication skills, but the director's scope is broader and more strategic.

How much do Bdc directors make?

Bdc (Business Development Center) directors typically earn between $50,000 and $100,000 annually, depending on experience, location, and the size of the organization. Compensation may also include bonuses and benefits, especially in sales-driven environments where skills in customer relations and lead management are valued.

Is being a Bdc Director a good job?

A BDC Director oversees the business development center, managing sales teams and customer relationships to generate leads and increase revenue. The role typically requires strong leadership, communication skills, and industry knowledge, with compensation often including salary and bonuses. It can be a rewarding career for those interested in automotive or sales management environments.

What is a Bdc Director?

A BDC (Business Development Center) Director is responsible for overseeing the dealership's customer relations and lead management processes, often managing a team of representatives. They focus on generating and converting leads, improving customer satisfaction, and using CRM tools to track performance. Strong communication, leadership skills, and knowledge of automotive sales processes are essential for this role.

What are the most commonly searched types of Bdc jobs in Minnesota?

The most popular types of Bdc jobs in Minnesota are:

What are popular job titles related to Bdc Director jobs in Minnesota?

For Bdc Director jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Bdc Director jobs in Minnesota look for?

The top searched job categories for Bdc Director jobs in Minnesota are:

What cities in Minnesota are hiring for Bdc Director jobs?

Cities in Minnesota with the most Bdc Director job openings:

Bdc Director jobs near you
Infographic showing various Bdc Director job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $124,032 per year, or $59.6 per hour.

Director of Service Business Development Center

Apple Ford Shakopee

Shakopee, MN

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Director of Service Business Development Center (BDC)

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $72000.00 - $85,000.00

Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

We are seeking a dynamic Director of Service Business Development Center (BDC) to elevate our service communication, customer experience, and retention strategy across all stores. The Director of Service BDC is responsible for leading the overall strategy, performance, and execution of Apple Autos’ Service BDC. This highly visible role oversees all service communication operations—including inbound calls, outbound follow-up, appointment setting, maintenance reminders, declined services, and guest experience initiatives. This leader will build and develop a high-performing team, create clearly defined standards, drive accountability, and implement scalable processes aligned with Apple Autos’ culture and business goals.

What will you do:

 Leadership & Strategy

  • Build, lead, and mentor a high-performing Service BDC team focused on exceptional guest experiences.
  • Develop strategic BDC processes that improve appointment show rate, repair order volume, retention, and service sales.
  • Partner closely with Service Managers, Fixed Ops leadership, and other departments to align goals and reporting.

Performance Management

  • Establish daily/weekly/monthly performance expectations and KPI dashboards for agents and managers.
  • Conduct ongoing performance coaching, using data to drive behavior and outcomes.
  • Ensure consistent execution of scripts, process flows, and communication standards.

Operational Excellence

  • Oversee workforce management, staffing levels, scheduling, training, and onboarding.
  • Implement processes for handling inbound calls, outbound calls, missed opportunities, and followup campaigns.
  • Ensure CRM utilization, accurate data entry, and process compliance across all teams.

Customer Experience

  • Elevate the service guest experience through proactive communication, personalized outreach, and service awareness campaigns.
  • Identify pain points, operational gaps, and improvement opportunities across the customer journey.
  • Drive initiatives that increase customer satisfaction, CSI scores, and long-term retention.

Technology & Reporting

  • Leverage CRM, telephony systems, reporting tools, and service software to optimize workflow and productivity.
  • Monitor, analyze, and report on all Service BDC performance metrics.
  • Recommend and implement new technologies or process enhancements.

Cross-Functional Collaboration

  • Partner with:
    • Service Managers, Parts Departments, Marketing, Sales, HR
  • Support marketing campaigns and seasonal service promotions.
  • Align staffing and scheduling with shop capacity and technician availability.
  • Assist with budgeting and workforce planning.

What we are looking for:

 5+ years of leadership experience in automotive BDC, service operations, or call center environment (automotive experience preferred).

  • Proven ability to lead, motivate, and develop a team in a fast-paced environment.
  • Strong understanding of service operations, appointment coordination, and retention strategy.
  • Excellent communication, coaching, and processbuilding abilities.
  • Data-driven mindset with strong analytical and problemsolving skills.
  • Experience with CRM and BDC technology platforms.

Benefits

  • Competitive Pay
  • Flexible Working Hours
  • Advancement Opportunities
  • Scholarships, Tuition Reimbursement, Growth and Development Plans
  • Professional and Respectful Work Environment
  • Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
  • Company Paid Life Insurance along with Voluntary Life and Disability
  • Health Club Reimbursement
  • New and Used Vehicle, Parts, and Service Discounts
  • Vacation, Holiday, Volunteer Time Off
  • 401k with a Company Matching Contribution
  • Employee Assistance programs

Why Work for Apple Autos

  • We strive to make a positive impact in our world; you will get the opportunity to give back.
  • Internal promotions, we offer our employees the opportunity to advance internally. 
  • We encourage teamwork, positivity, and kindness.
  • Learning and development programs are available.
  • We empower our employees to do what is best for our customers, and other employees.
  • Continually giving back to our employees for all their hard work that does not go unnoticed.  We offer a variety of fun events to say thank you to our most important assets, our amazing employees.

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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