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Bdc Call Center Representative Jobs (NOW HIRING)

Stevens Creek Toyota

BDC/Call Center

Fresno, CA · On-site

$18/hr

- Business Development Center (BDC) Representative Location: Fresno, California Position Type ... Comfort with phone-based work and high call volume. * Basic computer literacy (CRM, Google Drive ...

Stevens Creek Toyota

BDC/Call Center

Fresno, CA · On-site

$18/hr

- Business Development Center (BDC) Representative Location: Fresno, California Position Type ... Comfort with phone-based work and high call volume. * Basic computer literacy (CRM, Google Drive ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

The Service BDC Representative is responsible for handling inbound and outbound communications with ... Previous BDC, call center, or customer service experience preferred (automotive is a plus) * Strong ...

Wise Auto Group

Service BDC Representative

Vallejo, CA · On-site

$17 - $22.50/hr

The Service BDC Representative is responsible for handling inbound and outbound communications with ... Previous BDC, call center, or customer service experience preferred (automotive is a plus) * Strong ...

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests ... The first goal is to provide an exceptional experience to our current guests when they call in and ...

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18/hr

As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests ... The first goal is to provide an exceptional experience to our current guests when they call in and ...

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Bdc Call Center Representative information

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How much do bdc call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for bdc call center representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a BDC Call Center Representative?

BDC Call Center Representatives, or Business Development Center Call Center Representatives, are professionals who handle inbound and outbound calls for businesses, often in the automotive industry. Their primary responsibilities include responding to customer inquiries, scheduling appointments, following up with leads, and supporting the sales and service departments. They play a key role in customer relationship management by ensuring prompt and accurate communication between the business and its clients. BDC representatives are often the first point of contact for potential customers and are crucial in generating and nurturing sales opportunities.

What is the difference between Bdc Call Center Representative vs Customer Service Representative?

AspectBdc Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, primarily inbound and outbound callsVaries; call centers, retail, or office settings
Employer & Industry UsageAutomotive, finance, and sales industriesRetail, telecom, healthcare, and various service sectors

The Bdc Call Center Representative focuses on sales and lead generation within call centers, often in automotive or finance industries. Customer Service Representatives handle a broader range of customer inquiries across various sectors. While both roles require communication skills and call center experience, Bdc reps typically emphasize sales, whereas customer service roles prioritize support and problem-solving.

What are the key skills and qualifications needed to thrive as a BDC Call Center Representative?

To thrive as a BDC Call Center Representative, strong verbal communication, active listening, and organizational skills are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is commonly required. Exceptional interpersonal skills, patience, and resilience help representatives build rapport with customers and handle high-pressure situations effectively. These skills ensure efficient customer service, lead generation, and positive client experiences, which are critical for business growth and reputation.

What are some common challenges BDC Call Center Representatives face, and how can they overcome them?

BDC Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Staying organized, actively listening to customers, and using effective communication techniques can help overcome these challenges. Additionally, leveraging CRM tools and participating in regular training sessions can improve efficiency and build confidence in resolving customer inquiries. Collaborating closely with sales and service teams also ensures accurate information is relayed and fosters a supportive work environment.
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Bdc Call Center Representative jobs near you
Infographic showing various Bdc Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

BDC/Call Center

Stevens Creek Toyota

Fresno, CA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Job Description – Business Development Center (BDC) Representative

Location: Fresno, California
Position Type: Full-Time 

Position Summary

As a BDC Representative at Blackstone Toyota of Fresno, you will be the first point of contact for many of our customers. Your role is to handle inbound and outbound communications—phone, email, text, and online leads—to set qualified appointments for the sales departments. You’ll play a vital role in ensuring excellent customer experiences and supporting the dealership’s growth.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, text, and chat.

  • Make outbound calls to potential customers generated by dealership and third-party lead sources.

  • Schedule sales and service appointments that meet dealership and customer needs.

  • Accurately enter and maintain customer information in the CRM system.

  • Follow up with customers to confirm appointments and re-engage missed opportunities.

  • Provide basic information about vehicles, services, and promotions (no price negotiation or contract work).

  • Coordinate with the sales and service teams to ensure smooth handoffs.

  • Comply with all dealership policies, customer privacy requirements, and federal/state telemarketing regulations.

  • Maintain a professional and courteous demeanor in all customer interactions.

Qualifications

  • High school diploma or GED required; college coursework preferred.

  • Excellent verbal and written communication skills.

  • Strong organizational skills and attention to detail.

  • Comfort with phone-based work and high call volume.

  • Basic computer literacy (CRM, Google Drive, Google Sheets, texting platforms).

  • Previous call center, customer service, or automotive BDC experience is a plus.

  • Bilingual skills (English/Spanish or other languages) preferred but not required.

Work Conditions
  • Typical schedule includes weekends, evenings, and some holidays.

  • Work is performed primarily in an office environment.

Compensation & Benefits

  • Hourly base pay: $18 per hour, plus performance-based bonuses based on appointment shows and vehicle sales.

  • Monthly bonus of $2k are achievable. No cap on bonus. 

  • Eligible for health, dental, vision, 401(k), paid sick leave, vacation accrual, etc.

  • Paid sick leave.

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