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Bdc Call Center Representative Jobs (NOW HIRING)

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Hiring Winners

BDC/Call Center agent

San Angelo, TX · On-site

$14.50 - $19.25/hr

Business Development Center (BDC) Agent - Automotive Are you a born communicator? If so, our ... The ability to manage high call volumes, service lists and call lists simultaneously * Overall ...

Avondale Toyota

BDC (Call Center Agent)

Avondale, AZ · On-site

$18 - $22/hr

As a BDC(Business Development Center) we are Avondale Toyota's first line of contact for our guests ... The first goal is to provide an exceptional experience to our current guests when they call in and ...

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Bdc Call Center Representative information

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How much do bdc call center representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for bdc call center representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are BDC Call Center Representatives?

BDC Call Center Representatives, or Business Development Center Call Center Representatives, are professionals who handle inbound and outbound calls for businesses, often in the automotive industry. Their primary responsibilities include responding to customer inquiries, scheduling appointments, following up with leads, and supporting the sales and service departments. They play a key role in customer relationship management by ensuring prompt and accurate communication between the business and its clients. BDC representatives are often the first point of contact for potential customers and are crucial in generating and nurturing sales opportunities.

What is the difference between Bdc Call Center Representative vs Customer Service Representative?

AspectBdc Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, primarily inbound and outbound callsVaries; call centers, retail, or office settings
Employer & Industry UsageAutomotive, finance, and sales industriesRetail, telecom, healthcare, and various service sectors

The Bdc Call Center Representative focuses on sales and lead generation within call centers, often in automotive or finance industries. Customer Service Representatives handle a broader range of customer inquiries across various sectors. While both roles require communication skills and call center experience, Bdc reps typically emphasize sales, whereas customer service roles prioritize support and problem-solving.

What are the key skills and qualifications needed to thrive as a BDC Call Center Representative, and why are they important?

To thrive as a BDC Call Center Representative, strong verbal communication, active listening, and organizational skills are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is commonly required. Exceptional interpersonal skills, patience, and resilience help representatives build rapport with customers and handle high-pressure situations effectively. These skills ensure efficient customer service, lead generation, and positive client experiences, which are critical for business growth and reputation.

What are some common challenges BDC Call Center Representatives face, and how can they overcome them?

BDC Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Staying organized, actively listening to customers, and using effective communication techniques can help overcome these challenges. Additionally, leveraging CRM tools and participating in regular training sessions can improve efficiency and build confidence in resolving customer inquiries. Collaborating closely with sales and service teams also ensures accurate information is relayed and fosters a supportive work environment.
More about Bdc Call Center Representative jobs
What states have the most Bdc Call Center Representative jobs? States with the most job openings for Bdc Call Center Representative jobs include:
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Bdc Call Center Representative jobs near you
Infographic showing various Bdc Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 37% Locum Tenens, 1% Internship, 38% As Needed, 10% Full Time, and 14% Temporary. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

Call Center/BDC Representative

River Oaks Honda

Merrillville, IN

$18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 hours ago

Job description

*$750 per week guaranteed for your first 30 days! Flexible Scheduling Options*

The Ed Napleton Automotive Group is looking for our next Call Center/Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center, in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS) to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

  • $750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
  • Opportunity to earn $35,000-$70,000 per year. Hourly pay + Performance-Based Commissions
  • Fun, fast-paced, diverse work environment
  • Various shifts available with many flexible scheduling options
  • Medical, Dental, Vision Insurance,401K
  • For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Growth Opportunities

Job Responsibilities:

  • Handle incoming and outgoing phone calls and emails
  • Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
  • Answer customer internet inquires by via email, phone, and text
  • Schedule sales appointments and reschedule no show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
  • Follow up in a manner that results in the customer visiting the dealership
  • Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Other duties as assigned by management

Job Requirements:

  • Excellent computer skills required
  • Knowledgeable to call center environment – NO COLD CALLS!
  • Automotive experience helpful but not required
  • Able to communicate persuasively with customers to set appointments
  • Willingness to undergo a background check and drug screen in accordance with local law/regulations
  • 18+ years of age or older to comply with company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply