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Bdc Call Center Representative Jobs (NOW HIRING)

Stevens Creek Toyota

BDC/Call Center

Fresno, CA

$18/hr

- Business Development Center (BDC) Representative Location: Fresno, California Position Type ... Comfort with phone-based work and high call volume. * Basic computer literacy (CRM, Google Drive ...

Stevens Creek Toyota

BDC/Call Center

Fresno, CA

$18/hr

- Business Development Center (BDC) Representative Location: Fresno, California Position Type ... Comfort with phone-based work and high call volume. * Basic computer literacy (CRM, Google Drive ...

Stevens Creek Toyota

BDC/Call Center

Fresno, CA

$18/hr

- Business Development Center (BDC) Representative Location: Fresno, California Position Type ... Comfort with phone-based work and high call volume. * Basic computer literacy (CRM, Google Drive ...

Stevens Creek Toyota

BDC/Call Center

Fresno, CA · On-site

$18/hr

- Business Development Center (BDC) Representative Location: Fresno, California Position Type ... Comfort with phone-based work and high call volume. * Basic computer literacy (CRM, Google Drive ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Service BDC Representative Location: Durham, NC Company: Mark Jacobson Toyota Department: Service ... Previous BDC, call center, or customer service experience preferred * Automotive dealership ...

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Bdc Call Center Representative information

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How much do bdc call center representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for bdc call center representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are BDC Call Center Representatives?

BDC Call Center Representatives, or Business Development Center Call Center Representatives, are professionals who handle inbound and outbound calls for businesses, often in the automotive industry. Their primary responsibilities include responding to customer inquiries, scheduling appointments, following up with leads, and supporting the sales and service departments. They play a key role in customer relationship management by ensuring prompt and accurate communication between the business and its clients. BDC representatives are often the first point of contact for potential customers and are crucial in generating and nurturing sales opportunities.

What is the difference between Bdc Call Center Representative vs Customer Service Representative?

AspectBdc Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, primarily inbound and outbound callsVaries; call centers, retail, or office settings
Employer & Industry UsageAutomotive, finance, and sales industriesRetail, telecom, healthcare, and various service sectors

The Bdc Call Center Representative focuses on sales and lead generation within call centers, often in automotive or finance industries. Customer Service Representatives handle a broader range of customer inquiries across various sectors. While both roles require communication skills and call center experience, Bdc reps typically emphasize sales, whereas customer service roles prioritize support and problem-solving.

What are the key skills and qualifications needed to thrive as a BDC Call Center Representative, and why are they important?

To thrive as a BDC Call Center Representative, strong verbal communication, active listening, and organizational skills are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is commonly required. Exceptional interpersonal skills, patience, and resilience help representatives build rapport with customers and handle high-pressure situations effectively. These skills ensure efficient customer service, lead generation, and positive client experiences, which are critical for business growth and reputation.

What are some common challenges BDC Call Center Representatives face, and how can they overcome them?

BDC Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Staying organized, actively listening to customers, and using effective communication techniques can help overcome these challenges. Additionally, leveraging CRM tools and participating in regular training sessions can improve efficiency and build confidence in resolving customer inquiries. Collaborating closely with sales and service teams also ensures accurate information is relayed and fosters a supportive work environment.
More about Bdc Call Center Representative jobs
What states have the most Bdc Call Center Representative jobs? States with the most job openings for Bdc Call Center Representative jobs include:
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Bdc Call Center Representative jobs near you
Infographic showing various Bdc Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 81% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

BDC Call Center Agent

Mercedes-Benz of Palm Beach

West Palm Beach, FL

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

  • $16 base per hour, plus bonus!
  • Family Owned and Operated
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Work closely with the BDC Manager to schedule service appointments
  • Complete outbound phone calls as assigned by the BDC Manager
  • Answer inbound phone calls
  • Stay informed about service updates, recalls and service requirements
  • Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

  • 5-day work week, only one Saturday every three weeks!
  • Mathematical skills to calculate figures and amounts such as discounts and pricing
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
  • Clean driving record & valid driver’s license
  • Great customer service skills & motivation to be successful
  • Able to multitask
  • Able to communicate persuasively with customers to set appointments
  • Excellent computer skills required
  • Excellent phone presence
  • Automotive experience helpful but not required
  • Great communication skills
  • 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.