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Bdc Call Center Representative Jobs (NOW HIRING)

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

BDC Rep / Call Center Rep -- CarGuys Inc. (InOffice) If You Can Own a Phone Call, You'll Own This Job. Some people answer phones. You turn conversations into connections, clients into fans, and ...

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Car Guys Inc.

BDC Representatives

Rockford, MI

$12.75 - $17/hr

Experience working as a BDC representative, internet sales coordinator, customer service representative, call center agent, or appointment setter in a dealership or automotive environment is highly ...

Apply Early

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Bdc Call Center Representative information

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How much do bdc call center representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for bdc call center representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are BDC Call Center Representatives?

BDC Call Center Representatives, or Business Development Center Call Center Representatives, are professionals who handle inbound and outbound calls for businesses, often in the automotive industry. Their primary responsibilities include responding to customer inquiries, scheduling appointments, following up with leads, and supporting the sales and service departments. They play a key role in customer relationship management by ensuring prompt and accurate communication between the business and its clients. BDC representatives are often the first point of contact for potential customers and are crucial in generating and nurturing sales opportunities.

What is the difference between Bdc Call Center Representative vs Customer Service Representative?

AspectBdc Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, primarily inbound and outbound callsVaries; call centers, retail, or office settings
Employer & Industry UsageAutomotive, finance, and sales industriesRetail, telecom, healthcare, and various service sectors

The Bdc Call Center Representative focuses on sales and lead generation within call centers, often in automotive or finance industries. Customer Service Representatives handle a broader range of customer inquiries across various sectors. While both roles require communication skills and call center experience, Bdc reps typically emphasize sales, whereas customer service roles prioritize support and problem-solving.

What are the key skills and qualifications needed to thrive as a BDC Call Center Representative, and why are they important?

To thrive as a BDC Call Center Representative, strong verbal communication, active listening, and organizational skills are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is commonly required. Exceptional interpersonal skills, patience, and resilience help representatives build rapport with customers and handle high-pressure situations effectively. These skills ensure efficient customer service, lead generation, and positive client experiences, which are critical for business growth and reputation.

What are some common challenges BDC Call Center Representatives face, and how can they overcome them?

BDC Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Staying organized, actively listening to customers, and using effective communication techniques can help overcome these challenges. Additionally, leveraging CRM tools and participating in regular training sessions can improve efficiency and build confidence in resolving customer inquiries. Collaborating closely with sales and service teams also ensures accurate information is relayed and fosters a supportive work environment.
More about Bdc Call Center Representative jobs
What states have the most Bdc Call Center Representative jobs? States with the most job openings for Bdc Call Center Representative jobs include:
What job categories do people searching Bdc Call Center Representative jobs look for? The top searched job categories for Bdc Call Center Representative jobs are:
Bdc Call Center Representative jobs near you
Infographic showing various Bdc Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,575 per year, or $18.1 per hour.

BDC/Call Center Representive

Classic Toyota of Henderson

Henderson, NC

$14 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 hours ago

Job description

Job Title: BDC / Call Center Representative – Automotive Dealership (Toyota)

Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)

Position Overview

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads.

The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

Key Responsibilities
  • Answer inbound calls for sales and service inquiries in a professional and friendly manner
  • Schedule and confirm appointments for sales consultations and service visits
  • Respond to internet leads (email, website, third-party platforms) promptly and effectively
  • Make outbound follow-up calls to customers regarding:
    • Missed appointments
    • Service reminders
    • Sales opportunities
  • Accurately log all customer interactions in the CRM system
  • Provide basic information on vehicles, services, pricing, and availability
  • Work closely with sales and service teams to ensure a smooth customer experience
  • Meet or exceed daily, weekly, and monthly performance goals
Qualifications
  • Previous call center, BDC, or customer service experience preferred
  • Automotive dealership experience is a plus (but not required)
  • Strong verbal and written communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using computers, CRM systems, and phone systems
  • Positive attitude with a customer-first mindset
  • Reliable and punctual
Compensation & Benefits
  • Competitive hourly pay + performance bonuses
  • Paid training
  • Health, dental, and vision insurance (if applicable)
  • Paid time off (Vacation and Sick Leave)
  • Opportunities for growth within the dealership
  • 401K plus match
Schedule
  • Full-time position
  • Must be available to work flexible hours, including some evenings and weekends
Why Join Us?

Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.

Apply today to start your career in the automotive industry!

Apply