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Bdc Call Center Representative information

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$13

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How much do bdc call center representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for bdc call center representative in Florida is $13.50, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.38 per hour, depending on experience, location, and employer.

What is a BDC Call Center Representative?

BDC Call Center Representatives, or Business Development Center Call Center Representatives, are professionals who handle inbound and outbound calls for businesses, often in the automotive industry. Their primary responsibilities include responding to customer inquiries, scheduling appointments, following up with leads, and supporting the sales and service departments. They play a key role in customer relationship management by ensuring prompt and accurate communication between the business and its clients. BDC representatives are often the first point of contact for potential customers and are crucial in generating and nurturing sales opportunities.

What are the key skills and qualifications needed to thrive as a BDC Call Center Representative?

To thrive as a BDC Call Center Representative, strong verbal communication, active listening, and organizational skills are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and scheduling tools is commonly required. Exceptional interpersonal skills, patience, and resilience help representatives build rapport with customers and handle high-pressure situations effectively. These skills ensure efficient customer service, lead generation, and positive client experiences, which are critical for business growth and reputation.

What are some common challenges BDC Call Center Representatives face, and how can they overcome them?

BDC Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Staying organized, actively listening to customers, and using effective communication techniques can help overcome these challenges. Additionally, leveraging CRM tools and participating in regular training sessions can improve efficiency and build confidence in resolving customer inquiries. Collaborating closely with sales and service teams also ensures accurate information is relayed and fosters a supportive work environment.

What is the difference between Bdc Call Center Representative vs Customer Service Representative?

AspectBdc Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer sales or communication certificationsHigh school diploma; customer service training often provided
Work EnvironmentCall center setting, primarily inbound and outbound callsVaries; call centers, retail, or office settings
Employer & Industry UsageAutomotive, finance, and sales industriesRetail, telecom, healthcare, and various service sectors

The Bdc Call Center Representative focuses on sales and lead generation within call centers, often in automotive or finance industries. Customer Service Representatives handle a broader range of customer inquiries across various sectors. While both roles require communication skills and call center experience, Bdc reps typically emphasize sales, whereas customer service roles prioritize support and problem-solving.

Is being a Bdc Call Center Representative a good job?

A Bdc Call Center Representative is responsible for handling customer inquiries and generating sales leads through phone calls, often requiring strong communication and sales skills. The job typically offers hourly wages or commissions, with schedules that may include evenings and weekends, and can provide opportunities for skill development and career advancement in customer service or sales roles.

What are popular job titles related to Bdc Call Center Representative jobs in Florida?

For Bdc Call Center Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Bdc Call Center Representative jobs in Florida look for?

The top searched job categories for Bdc Call Center Representative jobs in Florida are:

Bdc Call Center Representative jobs near you
Infographic showing various Bdc Call Center Representative job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $28,080 per year, or $13.5 per hour.

Call Center Representative

Napleton Corporate BDC

Palm Beach Gardens, FL

$35K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

1,000/week guaranteed - 1st Month Flexible Scheduling Options

Fantastic, fun, fast paced, diverse culture! Apply today!

The Ed Napleton Automotive Group is looking for our next Call Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s new Call Center in Palm Beach Gardens, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

  • $1,000 per week minimum guaranteed in your first month
  • Opportunity to earn $35,000-$70,000 per year- hourly pay + performance-based commissions.
  • Hybrid schedules available for tenured employees
  • Fun, fast-paced diverse environment
  • Various shifts available with many flexible scheduling options
  • Family Owned and Operated – 90+ years in business!
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Growth Opportunities

Job Responsibilities:

  • Handle incoming and outgoing phone calls and emails
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
  • Answer customer internet inquires by both email and phone
  • Schedule sales appointments and reschedule no show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
  • Follow up in a manner that results in the customer visiting the dealership
  • Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Other duties as assigned by management

Job Requirements:

  • Excellent computer skills required.
  • Knowledgeable to call center environment- NO COLD CALLS!
  • Automotive experience is helpful but not required.
  • Able to communicate persuasively with customers to set appointments.
  • Willingness to undergo a background check in accordance with local law/regulations
  • Bilingual a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Napleton Automotive Group, Call Center Representative, Business Development Representative, BDC, Call Center, Call Center Rep, West Palm Beach, WPB

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