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Back Office Operations Analyst Jobs in Texas (NOW HIRING)

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

We are currently seeking an accomplished Director of Operations to lead our customer service ... field FP&A team to ensure accurate financial reporting for Contact Center and Back Office ...

PDS Health

Specialty Back Office Supervisor

Houston, TX · On-site

$24.25 - $32/hr

... Operations and Specialty Support. * Work with Regional Manager of Specialty to implement new ... Ability to read, analyze, and interpret documents such as business periodicals, professionals ...

PDS Health

Specialty Back Office Supervisor

Houston, TX · On-site

$60K/yr

... Operations and Specialty Support. * Work with Regional Manager of Specialty to implement new ... Ability to read, analyze, and interpret documents such as business periodicals, professionals ...

Venturegloballng

Analyst, Middle Office

Houston, TX · On-site

Analyst, Middle Office Located: Houston Summary We are seeking an Analyst, Middle Office Commodity ... Work closely with Front/Middle/Back Office, Operations and Finance business users to provide ...

Venturegloballng

Analyst, Middle Office

Houston, TX · On-site

Analyst, Middle Office Located: Houston Summary We are seeking an Analyst, Middle Office Commodity ... Work closely with Front/Middle/Back Office, Operations and Finance business users to provide ...

Virtu Financial

Trading Operations Analyst

Austin, TX · On-site

$125K - $140K/yr

... back office workflows that keep Virtu best-in-class. We are looking to hire an Analyst who will be ... Operations Analysts not only become experts in the logistics and mechanics of trade clearance and ...

Virtu Financial

Trading Operations Analyst

Austin, TX · On-site

$125K - $140K/yr

... back office workflows that keep Virtu best-in-class. We are looking to hire an Analyst who will be ... Operations Analysts not only become experts in the logistics and mechanics of trade clearance and ...

CLEAResult

Operations Analyst

Austin, TX · On-site

... back to our communities is important to us • Employee Recognition Program - convert your ... Advanced knowledge of full suite of MS Office products with an emphasis on Excel, Outlook, Word ...

CLEAResult

Operations Analyst

Austin, TX · On-site

... giving back to our communities is important to us Employee Recognition Program - convert your ... Advanced knowledge of full suite of MS Office products with an emphasis on Excel, Outlook, Word ...

CLEAResult

Operations Analyst

Austin, TX · On-site

$52 - $74/hr

Paid Volunteer Time: giving back to our communities is important to us * Employee Recognition ... Advanced knowledge of full suite of MS Office products with an emphasis on Excel, Outlook, Word ...

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Back Office Operations Analyst information

What is a back office operations analyst?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.

What are the key skills and qualifications needed to thrive as a back office operations analyst?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What are some common challenges faced by back office operations analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Are back office operations analysts in demand?

Back Office Operations Analysts are in demand due to the increasing need for efficient administrative and support functions in financial institutions, healthcare, and other industries. Their skills in data management, process optimization, and familiarity with tools like Excel and ERP systems make them valuable in maintaining operational efficiency, especially as companies focus on automation and compliance.

Is a back office operations analyst entry level?

A back office operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of financial or administrative processes and proficiency with tools like Excel, while more advanced roles may need prior experience or certifications. Job requirements vary by organization and complexity of responsibilities.

What are popular job titles related to Back Office Operations Analyst jobs in Texas?

For Back Office Operations Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Back Office Operations Analyst jobs in Texas look for?

The top searched job categories for Back Office Operations Analyst jobs in Texas are:

What cities in Texas are hiring for Back Office Operations Analyst jobs?

Cities in Texas with the most Back Office Operations Analyst job openings:

Back Office Operations Analyst jobs near you
Infographic showing various Back Office Operations Analyst job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Director of Operations

InteLogix

Copperas Cove, TX • On-site

$80K - $120K/yr

Full-time

Posted 20 days ago

InteLogix rating

5.3

Company rating: 5.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

210th of 226 rated it services

Job description

Salary: $80,000-$120,000 per year plus incentive
Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Overview:
We are currently seeking an accomplished Director of Operations to lead our customer service operations for two large, strategic automotive customers in Copperas Cove, Texas. This position is 100% onsite. The ideal candidate will have proven success leading contact center operations including customer service and collections, as well as back-office operations such as case management and invoice processing and review. In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the contact center / back-office environment (such as implementation of omnichannel communication strategies and self-service options) is highly preferred.
This role requires a multi-talented leader with deep customer care and customer experience progressive work experience to help InteLogix evolve its customer care organization internally and externally, in the United States. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically about how the next shift in performance, efficiency, effectiveness, and strategic tactics will be made. This operations leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure, and operational capabilities.
Responsibilities:
Operational Management:
  • Provide direct oversight of the Contact Center and Back Office teams, including staff performance management, training and development, and scheduling.
  • Deliver weekly, monthly, and quarterly performance updates to clients, encompassing operational metrics, service delivery benchmarks, process improvements, and strategic recommendations to ensure alignment with business objectives and client expectations.
  • Implement and maintain high standards of customer service, ensuring timely and accurate resolution of inquiries and complaints.
  • Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness, and customer satisfaction.
  • Develop and implement operational plans and procedures for both the Contact Center and Back Office functions.
  • Oversee technology implementations for the Contact Center and Back Office, ensuring smooth integration and user adoption.

Financial Management:
  • Develop and manage annual budgets for the project ensuring all financial targets are achieved.
  • Implement cost-containment strategies while maintaining service excellence.
  • Conduct monthly financial reviews and reforecasts to identify areas for cost savings and revenue optimization.
  • Work closely with field FP&A team to ensure accurate financial reporting for Contact Center and Back Office activities.
  • Constantly collaborate with Workforce Management, Talent Acquisition, and Training teams to ensure quantity and quality of staffing is consistently achieved.
  • Manage P&L for the site/territory.

Program Management & Leadership:
  • Work with key internal and client stakeholders to develop and implement strategic objectives for the program.
  • Develop front line and middle management talent through targeted coaching, performance feedback, and structured development programs to build leadership capability and drive operational excellence.
  • Lead cross-functional teams including finance, HR, marketing, operations, and workforce management to achieve program goals and objectives.
  • Identify and manage risks associated with Contact Center and Back Office operations.
  • Proactively address customer concerns and complaints.
  • Foster a positive and results-oriented work environment for Contact Center and Back Office teams.
  • Provide clear and concise communication to all stakeholders, including senior management.
  • Stay abreast of industry best practices and emerging technologies in the contact center and back-office space.

Qualifications:
  • A minimum of a Bachelors' degree is preferred, or equivalent work experience.
  • 10+ years of customer care, customer service, call center operations, and/or consulting experience
  • 10+ years of experience in a people management role preferred.
  • 15+ years of experience in BPO/customer service/call-center preferred.
  • Experience in the automotive industry preferred.
  • Experience presenting to senior leadership, partnering cross-functionally, and driving change
  • Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.
  • Demonstrated leadership and ability to work independently with minimal direction.
  • Demonstrated ability to establish a positive working environment, coach, and guide teams.
  • Demonstrated ability developing streamlined onboarding and training programs into client programs and campaigns.
  • Established competency in creating and rolling out customer service processes, policies, and procedures.
  • Highly developed problem-solving skills and sound decision-making combined with analytical experience is required; ability to analyze data, identify issues, and implement process improvements.
  • Ability to prioritize and manage multiple priorities successfully; proven ability to manage improvement projects.

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