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Back Office Operations Analyst Jobs in Georgia (NOW HIRING)

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Analyst, Financial & Operations

Atlanta, GA

Financial & Operations Analyst Location: Remote/Hybrid - USA Reports to: Chief Financial Officer ... While performing the duties of this job in a home office setting, the employee is regularly ...

Aflac

Sr Customer Operations Analyst

Columbus, GA · On-site

$70K - $90K/yr

Sr Customer Operations Analyst The Company: Aflac Columbus The Location: GA, US, 31999 The Division ... We develop and empower our people, cultivate relationships, give back to our community, and ...

Rayonier

Senior IT Operations Analyst

Atlanta, GA · On-site

... back to our communities, and driving innovation through continuous learning.With nearly 100 years ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

Rayonier, Inc.

Senior IT Operations Analyst

Atlanta, GA · On-site

... quo, giving back to our communities, and driving innovation through continuous learning. With ... Support and optimize Microsoft Office 365, endpoint platforms, and enterprise business applications ...

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Back Office Operations Analyst information

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is a back office operations analyst entry level?

A back office operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of financial or administrative processes and may involve training on specific tools like Excel or ERP systems. More advanced roles may require prior experience or relevant certifications.

What are some common challenges faced by back office operations analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What are the key skills and qualifications needed to thrive as a back office operations analyst?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What is a back office operations analyst?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.
What are popular job titles related to Back Office Operations Analyst jobs in Georgia? For Back Office Operations Analyst jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Back Office Operations Analyst jobs in Georgia look for? The top searched job categories for Back Office Operations Analyst jobs in Georgia are:
What cities in Georgia are hiring for Back Office Operations Analyst jobs? Cities in Georgia with the most Back Office Operations Analyst job openings:
Back Office Operations Analyst jobs near you

Regional Fixed Operations Analyst

Kia America, Inc.

Atlanta, GA • On-site

$63K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status

Exempt 

General Summary

The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty.  The Regional Fixed Operations Analyst will help to enhance KUS’s parts sales and retailer customers’ buying experience through implementation and use of KUS’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of DPSM and/or RPSM in their absence. This position will also support regional efforts to assure KUS’s service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network.  

This role offers hands-on training and exposure to all areas of our Regional operations, with a path for career growth. It is designed as a management trainee position, with the long-term goal of developing future District Managers, which will require field travel and relocation.
 

Essential Duties and Responsibilities

1st Priority - 30%

Create, manage, implement, and execute any reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use. Special emphasis on CSI, retention, warranty and parts sales reports

2nd Priority - 30%

Manages and directs all CSI, retention, parts, warranty, training,  and consumer affairs activities in absence of RPSM or DPSM

3rd Priority - 20%

Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives

4th Priority - 10%

Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager

5th Priority - 10%

Create, develop and track the region’s Kia Dealer Business Plans.  Provide 1:1 assistance with DPSMs on developing dealer action plans

Qualifications/Education
  • Bachelor’s degree or equivalent experience required
Job Requirement

Overall Related Experience: 

  • 0-3 years’ work or internship experience preferred

Directly Related Experience: 

  • Wholesale and retail (at dealership level) experience a plus 

Position Requirements:

  • Occasional travel may be required domestically and/or internationally 
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
  • Perform other duties as assigned
  • Ability to relocate to a new location if requested by company
     
Specialized Skills and Knowledge Required
  • Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
  • Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KUS policies/procedures.
  • Solid working knowledge of personal computers with a high level of experience with window-based and MS Office environments.
  • Excellent verbal and written communications skills.
     

Competencies

  • Care for People
  • Chase Excellence Every Day
  • Dare to Push Boundaries
  • Empower People to Act
  • Move Further Together

Pay Range

$63,669.83 - $82,795.83 

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law.  KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices.  The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer:  The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Employment Type

Kia America logo

About Kia America

Sourced by ZipRecruiter

Industry

Motor vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Irvine, CA, US

Year founded

1994

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