ZipRecruiter

Log In

1

Avaya Ivr Jobs (NOW HIRING)

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya ... IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone ... Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing ...

Atria Group LLC

Business Systems Analyst

Atlanta, GA

Basic understanding/familiarity with Enterprise IVR systems (ideally at least one of the following: Avaya, Cisco, Selectron) Additional Information * Good comm skills are a big priority * Duration ...

previous page

Showing results 41-60

All JobsAvaya Ivr Jobs

Avaya Ivr information

See salary details

$28

$47

$72

How much do avaya ivr jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for avaya ivr in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya IVR?

An Avaya IVR job involves designing, developing, and maintaining Interactive Voice Response (IVR) systems using Avaya technologies. Professionals in this role configure IVR workflows, integrate systems with databases and APIs, and troubleshoot call routing or voice application issues. They typically work with Avaya Aura Experience Portal, speech recognition engines, and automation tools to enhance customer interactions. Strong knowledge of VoIP, CTI, and scripting languages like VXML and Java is often required.

What are the typical daily responsibilities of an Avaya IVR specialist?

As an Avaya IVR specialist, your typical day may involve designing and updating interactive voice response (IVR) call flows, troubleshooting issues, and coordinating with cross-functional teams to implement new features or resolve technical problems. You'll often work closely with contact center managers and IT teams to ensure the IVR system aligns with business process requirements and provides a smooth customer experience. Routine tasks may also include monitoring system performance, generating reports, and applying updates or patches. This collaborative and detail-oriented environment offers the opportunity to continually learn and innovate within the customer service technology space.

What are the key skills and qualifications needed to thrive in the Avaya IVR position, and why are they important?

To excel as an Avaya IVR specialist, you need expertise in telephony systems, IVR scripting/configuration, and an understanding of call flows, often supported by a degree in IT or related experience. Familiarity with Avaya Aura Contact Center, Avaya IVR Designer, VoiceXML, and relevant certifications such as Avaya Certified Implementation Specialist are commonly sought after. Strong analytical skills, attention to detail, and effective communication are crucial soft skills for this role. These capabilities ensure seamless IVR solutions, optimize customer interactions, and enable efficient teamwork with IT and business stakeholders.

More about Avaya Ivr jobs
What states have the most Avaya Ivr jobs? States with the most job openings for Avaya Ivr jobs include:
What job categories do people searching Avaya Ivr jobs look for? The top searched job categories for Avaya Ivr jobs are:
Avaya Ivr jobs near you
Infographic showing various Avaya Ivr job openings in the United States as of August 2026, with employment types broken down into 20% Full Time, and 80% Contract. Highlights an 100% In-person job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Business Analyst

Tata Consultancy Service Limited

Plano, TX • On-site

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Position Summary:
We are seeking a highly motivated and technically skilled Production Support Analyst to join our Contact Center Technology team. This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR solutions in a dynamic, high-availability environment.
The ideal candidate will have hands-on experience in telephony call routing, IVR troubleshooting, and real-time incident resolution. Youll be part of a team responsible for ensuring seamless customer interactions through robust contact center technologies. This includes participating in live triage calls, analyzing routing logic, and collaborating with cross-functional teams to resolve issues quickly and effectively.
Key Responsibilities:
  • Provide production support for Genesys CTI and IVR platforms, including real-time troubleshooting and root cause analysis.
  • Participate in incident triage calls, working with operations, engineering, and vendor teams to resolve complex routing and IVR issues.
  • Monitor system performance and proactively identify potential issues.
  • Document incidents, resolutions, and improvement opportunities.
  • Collaborate with development and infrastructure teams to support new feature rollouts and platform upgrades.
  • Participate in an on-call rotation, including nights, weekends, and holidays.

Required Skills & Experience:
  • 23 years of experience supporting Contact Center technologies, including IVR and CTI platforms.
  • Strong working knowledge of Genesys Call Routing and IVR components.
  • Experience with real-time troubleshooting in high-pressure environments.
  • Excellent verbal and written communication skills, with the ability to interact effectively across all levels of the organization.
  • Proven problem-solving and diagnostic skills.
  • Solid understanding of networking fundamentals, Windows OS, and telephony protocols.
  • Proficiency in Microsoft Office, especially Excel and Visio for documentation and analysis.

Preferred Skills:
  • Experience with Avaya Call Manager.
  • Familiarity with GVP (Genesys Voice Platform).
  • Working knowledge of SQL Server for data analysis and troubleshooting.
  • Exposure to SIP, Linux, and Splunk for log analysis and system monitoring.

Salary Range: $95,000 to $115,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Apply