Phoenix, AZ · On-site
$96K - $132K/yr
Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...
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Phoenix, AZ · On-site
$96K - $132K/yr
Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience designing and supporting IVR and call-routing solutions * Experience integrating AI ...
... IVR • Avaya Experience Portal • NICE call recorder • NICE IEX work force management • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and ...
... IVR • Avaya Experience Portal • NICE call recorder • NICE IEX work force management • At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and ...
New York, NY · On-site
Experience on working on Java/Websphere based custom application for IVR * Avaya Experience Portal. * NICE call recorder. * NICE IEX work force management. * Analytical and Communication skills.
New York, NY · On-site
Experience on working on Java/Websphere based custom application for IVR * Avaya Experience Portal. * NICE call recorder. * NICE IEX work force management. * Analytical and Communication skills.
Own critical IVR components, improving performance, reliability, and long-term maintainability ... Cisco, Avaya, NICE, Five9, Nuance, Amazon Connect, or Twilio. * Strong command of telephony ...
Own critical IVR components, improving performance, reliability, and long-term maintainability ... Cisco, Avaya, NICE, Five9, Nuance, Amazon Connect, or Twilio. * Strong command of telephony ...
In-depth knowledge and understanding of call centers and Avaya telecommunications systems, including Communication Manager PBX/ACD, Avaya Aura Experience Portal IVR , Eclipse, and Avaya Application ...
In-depth knowledge and understanding of call centers and Avaya telecommunications systems, including Communication Manager PBX/ACD, Avaya Aura Experience Portal IVR , Eclipse, and Avaya Application ...
... CTI, IVR, call routing and integration with ACD and dialer systems 2. Must have Call Center ... Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration ...
... CTI, IVR, call routing and integration with ACD and dialer systems 2. Must have Call Center ... Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration ...
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
Working knowledge of Session Border Controllers such as Avaya and/or Oracle SBCs. * Familiarity with VDNs, vectors, variables, route trees, and IVR programming. * Experience with call recording ...
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Working knowledge of Session Border Controllers such as Avaya and/or Oracle SBCs. * Familiarity with VDNs, vectors, variables, route trees, and IVR programming. * Experience with call recording ...
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
Jacksonville, FL · On-site
$51.50 - $68/hr
... IVR technologies such as: o Avaya o Cisco o Chatbots Skills • Required certifications: o Health Cloud Certification o Agentforce Specialist PD2 Certification • 3-5 years of Salesforce Developer ...
Jacksonville, FL · On-site
$51.50 - $68/hr
... IVR technologies such as: o Avaya o Cisco o Chatbots Skills • Required certifications: o Health Cloud Certification o Agentforce Specialist PD2 Certification • 3-5 years of Salesforce Developer ...
$95K - $132K/yr
Experience with IVR administration. * Experience with Avaya Modular Messaging administration. * Experience with SBC administration. * Knowledge and experience with Avaya Interaction Center desirable.
$95K - $132K/yr
Experience with IVR administration. * Experience with Avaya Modular Messaging administration. * Experience with SBC administration. * Knowledge and experience with Avaya Interaction Center desirable.
Austin, TX · On-site +1
Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) * Knowledge of user experience (UX) design principles and human-computer interaction
Austin, TX · On-site +1
Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) * Knowledge of user experience (UX) design principles and human-computer interaction
Vancouver, WA · On-site
Avaya Contact Center * Call Vectoring * VDN & Hunt Groups * CMS Reporting * Workforce Management Integration * IVR Integration Automation Skills (Mandatory) * Python Scripting * REST API Integration
Vancouver, WA · On-site
Avaya Contact Center * Call Vectoring * VDN & Hunt Groups * CMS Reporting * Workforce Management Integration * IVR Integration Automation Skills (Mandatory) * Python Scripting * REST API Integration
This role demands a hands-on technical specialist with deep expertise in ACD platforms--specifically Avaya--alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and ...
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This role demands a hands-on technical specialist with deep expertise in ACD platforms--specifically Avaya--alongside strong capabilities in SIP trunking, IVR design, troubleshooting traces, and ...
Qualifications AVAYA VOIP extensive experience in contact center operations, contact center technologies and contact center strategies. The candidate must also possess experience in software ...
Qualifications AVAYA VOIP extensive experience in contact center operations, contact center technologies and contact center strategies. The candidate must also possess experience in software ...
New York, NY · On-site
$99K - $150K/yr
... IVR containment. Recommend improvements to call flows, skill and routing strategies, and menu design based on data. * Cross-Platform Journey Analysis: Trace interactions across CCT Pro, Avaya, CRM ...
New York, NY · On-site
$99K - $150K/yr
... IVR containment. Recommend improvements to call flows, skill and routing strategies, and menu design based on data. * Cross-Platform Journey Analysis: Trace interactions across CCT Pro, Avaya, CRM ...
$123K - $162K/yr
Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon ... Experience with voice UX , IVR design , and contact center reporting/analytics . * Strong business ...
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$123K - $162K/yr
Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon ... Experience with voice UX , IVR design , and contact center reporting/analytics . * Strong business ...
Dallas, TX · On-site
... of Avaya PBX hardware up to and including Avaya CM 6.3 releases Knowledge of voice adjuncts ... Engage IVR or ICM team if required with a SOW. Define and order new route plans for existing toll ...
Dallas, TX · On-site
... of Avaya PBX hardware up to and including Avaya CM 6.3 releases Knowledge of voice adjuncts ... Engage IVR or ICM team if required with a SOW. Define and order new route plans for existing toll ...
Plano, TX · On-site
$17 - $23/hr
You need to have hands-on experience in telephony call routing , IVR troubleshooting , and real ... Experience with Avaya Call Manager . * Familiarity with GVP (Genesys Voice Platform) . * Working ...
New
Plano, TX · On-site
$17 - $23/hr
You need to have hands-on experience in telephony call routing , IVR troubleshooting , and real ... Experience with Avaya Call Manager . * Familiarity with GVP (Genesys Voice Platform) . * Working ...
New
New York, NY · On-site
$70K - $80K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... Experience with Avaya Call Manager . * Familiarity with GVP (Genesys Voice Platform) . * Working ...
New York, NY · On-site
$70K - $80K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... Experience with Avaya Call Manager . * Familiarity with GVP (Genesys Voice Platform) . * Working ...
$28.85 - $32.80
12% of jobs
$32.80 - $36.76
9% of jobs
$37.75 is the 25th percentile. Wages below this are outliers.
$36.76 - $40.71
18% of jobs
The median wage is $42.60 / hr.
$40.71 - $44.67
24% of jobs
$44.67 - $48.62
9% of jobs
$48.62 - $52.58
2% of jobs
$56.04 is the 75th percentile. Wages above this are outliers.
$52.58 - $56.53
2% of jobs
$56.53 - $60.49
2% of jobs
$60.49 - $64.44
16% of jobs
$64.44 - $68.40
2% of jobs
$68.40 - $72.36
4% of jobs
$28
$47
$72
An Avaya IVR job involves designing, developing, and maintaining Interactive Voice Response (IVR) systems using Avaya technologies. Professionals in this role configure IVR workflows, integrate systems with databases and APIs, and troubleshoot call routing or voice application issues. They typically work with Avaya Aura Experience Portal, speech recognition engines, and automation tools to enhance customer interactions. Strong knowledge of VoIP, CTI, and scripting languages like VXML and Java is often required.
As an Avaya IVR specialist, your typical day may involve designing and updating interactive voice response (IVR) call flows, troubleshooting issues, and coordinating with cross-functional teams to implement new features or resolve technical problems. You'll often work closely with contact center managers and IT teams to ensure the IVR system aligns with business process requirements and provides a smooth customer experience. Routine tasks may also include monitoring system performance, generating reports, and applying updates or patches. This collaborative and detail-oriented environment offers the opportunity to continually learn and innovate within the customer service technology space.
To excel as an Avaya IVR specialist, you need expertise in telephony systems, IVR scripting/configuration, and an understanding of call flows, often supported by a degree in IT or related experience. Familiarity with Avaya Aura Contact Center, Avaya IVR Designer, VoiceXML, and relevant certifications such as Avaya Certified Implementation Specialist are commonly sought after. Strong analytical skills, attention to detail, and effective communication are crucial soft skills for this role. These capabilities ensure seamless IVR solutions, optimize customer interactions, and enable efficient teamwork with IT and business stakeholders.
$96K - $132K/yr
Contractor
Re-posted 19 days ago
We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.
A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.
Thanks & Regards,
Ash | Ash@Conchtech.com
+1 901 444 3152
Sourced by ZipRecruiter
It services
51 - 200 Employees
Memphis, TN, US
2004
