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Automotive Service Manager Jobs (NOW HIRING)

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Berglund Automotive Group

$85K - $135K/yr

Automotive Service Manager Lead the Team. Inspire People. Elevate Customer Experience. Drive Results. At Berglund Automotive, our service departments are a key driver of customer loyalty and ...

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Automotive Service Manager information

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$31.5K

$75.7K

$144.5K

How much do automotive service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for automotive service manager in the United States is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,000.00 per year, depending on experience, location, and employer.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

More about Automotive Service Manager jobs

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For Automotive Service Manager jobs, the most frequently searched job titles are:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,745 per year, or $36.4 per hour.

Automotive Service Manager

Roanoke, VA • On-site

Berglund Automotive
See more jobs at Berglund Automotiveexternal

$85K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Automotive Service Manager

Lead the Team. Inspire People. Elevate Customer Experience. Drive Results.

At Berglund Automotive, our service departments are a key driver of customer loyalty and dealership success. We're seeking a leader who can build strong teams, maximize department performance, and create a culture focused on accountability, efficiency, and exceptional service. This is an opportunity to make a significant impact while leading a department committed to growth, customer satisfaction, and operational excellence.

We believe exceptional customer experiences start with exceptional teams.

What You'll Do

  • Lead all daily operations of the service department to drive performance, profitability, and customer satisfaction.
  • Recruit, train, coach, and motivate service advisors, technicians, and support staff to achieve their full potential.
  • Foster a customer-first culture that delivers exceptional service and creates lasting customer relationships.
  • Monitor workflow, productivity, repair quality, and department performance to ensure efficient operations and timely vehicle delivery.
  • Work closely with the Parts and Sales teams to create a seamless dealership experience for every customer.
  • Ensure compliance with all company policies, manufacturer requirements, safety regulations, and industry best practices.
  • Promote a positive, accountable, and high-performing team culture focused on continuous improvement.

What We're Looking For

  • Proven success as an Automotive Service Manager.
  • Demonstrated ability to lead, develop, and retain high-performing teams.
  • Exceptional communication, leadership, problem-solving, and customer service skills.
  • A track record of improving customer satisfaction, operational efficiency, and department profitability.
  • Experience with dealership management systems (DMS), service software, and Microsoft Office.

 Compensation & Benefits

  • $85,000 - $135,000+ annually, based on experience and performance
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Paid Time Off and Paid Holidays
  • Career Growth Opportunities Within the Berglund Automotive Organization
  • Employee Discounts on Vehicles, Parts, and Service

Why Berglund Automotive?

At Berglund Automotive, we invest in our people because we know great teams create great customer experiences. We believe in developing talent and creating opportunities for growth and advancement. When you join Berglund Automotive, you're joining a team committed to excellence, integrity, and delivering results.

About Berglund Automotive

Berglund Automotive is a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. Dedicated to providing exceptional vehicles and service to our valued customers for more than 50 years., we are a locally and family owned business.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

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