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Automotive Service Manager Jobs in Ohio (NOW HIRING)

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Automotive Service Manager information

See Ohio salary details

$29.9K

$72K

$137.4K

How much do automotive service manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for automotive service manager in Ohio is $72,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $77,000.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Ohio? The most popular types of Automotive Service jobs in Ohio are:
What are popular job titles related to Automotive Service Manager jobs in Ohio? For Automotive Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Automotive Service Manager jobs in Ohio look for? The top searched job categories for Automotive Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Automotive Service Manager jobs? Cities in Ohio with the most Automotive Service Manager job openings:
Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,011 per year, or $34.6 per hour.

Automotive Service Manager

Five Star Automotive Group

Akron, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

The Five Star Automotive Group is searching for our next Automotive Service Manager for our Midwest Region 

The Five Star Automotive Group is an automotive enterprise founded in 1986 employing over 1,500 professionals in 6 states representing 19 of the world's top automotive brands. We pride ourselves on our employee tenure, community involvement and our customer loyalty.  We have a richly diverse and inclusive workplace promoting success and opportunity.  We are looking for same minded individuals who share the same passion for Service, Excellence and Commitment. 

  • Full Benefits Package 
  • Relocation Assistance Available 
  • Must have 5 years of Service Management Experience and ready for the next step in their Career! 

We are looking for individuals with an entrepreneurial spirit who are optimistic, self-driven, have superb business skills who are motivated to take ownership of their department to lead it to excellence. 

In addition, candidate must: 

  • Manage employee schedules and pay plans
  • Assume responsibility for staffing and hiring all employees under his/her division
  • Attend manager meetings and conduct service department meetings
  • Prepare and administer an annual operating budget for the service department
  • Maintain service customer pay gross profit growth
  • Partner with OEM and other third party vendors
  • Motivate, train, develop and reward employees
  • Provide and maintain a safe workplace and environment for employees and customers
  • Experience with Reynolds and Reynolds is preferred. 

Our Benefits Include: 

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Life Insurance
  • Short and Long Term Disability Insurance
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Discounts on products and services
  • Relocation assistance available for qualified candidates
  • Training expenses paid to further your career
  • Continued education, manufacturer hands on and web based training

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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