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Automotive Service Manager Jobs in Ohio (NOW HIRING)

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Automotive Service Manager information

See Ohio salary details

$29.9K

$72K

$137.4K

How much do automotive service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for automotive service manager in Ohio is $72,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,200.00 and $77,000.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
More about Automotive Service Manager jobs

What are the most commonly searched types of Automotive Service jobs in Ohio?

The most popular types of Automotive Service jobs in Ohio are:

What are popular job titles related to Automotive Service Manager jobs in Ohio?

For Automotive Service Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Automotive Service Manager jobs in Ohio look for?

The top searched job categories for Automotive Service Manager jobs in Ohio are:

What cities in Ohio are hiring for Automotive Service Manager jobs?

Cities in Ohio with the most Automotive Service Manager job openings:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,011 per year, or $34.6 per hour.

Automotive Service Manager

Diehl Hyundai of Massilon

Massillon, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Service Manager
Diehl Hyundai of Massillon | Massillon, OH
Lead Our Service Department to the Next Level!
Diehl Hyundai of Massillon is looking for an experienced, motivated Service Manager to lead our growing service department. If you're a proven leader with a passion for customer satisfaction, team development, and operational excellence, we'd like to meet you.
Responsibilities:
  • Oversee the daily operations of a busy automotive service department.
  • Lead, coach, and motivate service advisors, technicians, and support staff.
  • Drive service sales while maintaining exceptional customer satisfaction.
  • Monitor productivity, efficiency, and profitability.
  • Ensure repairs are completed accurately and on time.
  • Maintain manufacturer standards and dealership policies.
  • Recruit, train, and develop a high-performing service team.
  • Resolve customer concerns professionally and effectively.
Qualifications:
  • Previous automotive dealership Service Manager experience preferred.
  • Strong leadership and communication skills.
  • Proven ability to increase service department performance.
  • Experience with dealership management software.
  • Excellent organizational and problem-solving abilities.
  • Valid driver's license with a clean driving record.
What We Offer:
  • Competitive compensation package
  • Performance-based bonus opportunities
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Ongoing manufacturer training
  • Opportunities for career advancement within the Diehl Automotive Group

If you're ready to join one of the region's fastest-growing automotive groups and make a lasting impact, apply today!
Diehl Hyundai of Massillon is an Equal Opportunity Employer.

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