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Automotive Service Advisor Jobs in Vermont (NOW HIRING)

Berlin City Kia

Automotive Service Advisor

Williston, VT · On-site

$100K - $110K/yr

A Service Advisor initiates automotive service and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract ...

103 Auto Repair

Automotive Service Advisor

Chester, VT · On-site

$60K - $75K/yr

We are searching for an automotive service advisor, with experience in an independent auto repair shop, that can provide AMAZING customer service and help our customers feel comfortable that the ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Vermont

Automotive Service Advisor information

See Vermont salary details

$12

$27

$48

How much do automotive service advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for automotive service advisor in Vermont is $27.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $31.68 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

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For Automotive Service Advisor jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Vermont look for?

The top searched job categories for Automotive Service Advisor jobs in Vermont are:

What are popular job titles related to Automotive Service Advisor jobs in VT?

For Automotive Service Advisor jobs in VT, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Vermont as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,353 per year, or $27.6 per hour.

Automotive Service Advisor

Twin State Ford

Saint Johnsbury, VT • On-site

Full-time

Re-posted 15 days ago

Job description

Join Twin State Ford as an Automotive Service Advisor in Saint Johnsbury, VT, where you will be the vital link between our customers and our automotive service team. In this role, you will ensure customer satisfaction by managing service inquiries, scheduling appointments, and providing timely updates on vehicle repairs. Enjoy a dynamic work environment that values your communication skills and expertise in automotive services, all while benefiting from a 4-day work week promoting a healthy work-life balance.

Responsibilities
  • Greet customers and assess their automotive service needs professionally and courteously.
  • Schedule service appointments efficiently, ensuring minimal wait times and optimal workflow.
  • Communicate with technicians to stay updated on repair statuses and accurately relay information to customers.
  • Prepare and explain service estimates and invoices, assisting customers with service decisions.
  • Maintain detailed records of customer interactions and service history within the dealership’s system.
  • Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Requirements
  • Previous experience in an automotive service advisor or customer service role preferred but not required.
  • Strong interpersonal and communication skills to effectively engage with customers and team members.
  • Proficiency in managing multiple tasks in a fast-paced environment.
  • Basic knowledge of automotive systems and terminology is an asset.
  • Ability to work independently and as part of a team to achieve departmental goals.
Benefits
  • Enjoy a 4-day work week that supports work-life balance and personal well-being.
  • Opportunities for professional development and career growth within Twin State Ford.
  • Supportive and friendly team environment at a trusted local dealership.
  • Employee discounts on vehicle services and parts.
About the Company

Twin State Ford is a reputable automotive dealership dedicated to providing exceptional customer service and quality vehicle care. Located in Saint Johnsbury, VT, we pride ourselves on fostering a collaborative work culture that values our employees and customers alike. Join us and be part of a team that drives excellence in every service appointment.

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