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Automotive Parts Counter Assistant Jobs (NOW HIRING)

Keffer Hyundai

PARTS COUNTER

Matthews, NC · On-site

$15/hr

Deliver outstanding customer service at the parts counter * Assist customers with parts-related ... Strong knowledge of automotive parts (or willingness to learn) * Excellent communication and ...

Keffer Hyundai

PARTS COUNTER

Matthews, NC · On-site

Deliver outstanding customer service at the parts counter * Assist customers with parts-related ... Strong knowledge of automotive parts (or willingness to learn) * Excellent communication and ...

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How much do automotive parts counter assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for automotive parts counter assistant in the United States is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.99 per hour, depending on experience, location, and employer.

What does a parts assistant do in automotive?

An automotive parts counter assistant helps customers find and select vehicle parts and accessories, checks inventory, and processes sales transactions. They often use computer systems to identify parts, maintain stock levels, and may assist with inventory management and ordering. Good communication skills and knowledge of vehicle parts are important for this role.

What does a parts counter person do?

A parts counter person, also known as an automotive parts counter assistant, helps customers identify and purchase vehicle parts and accessories. They maintain inventory, use computer systems to locate parts, and provide technical advice to ensure customers get the correct components for their vehicles.

How to prepare for a parts counter job interview?

To prepare for a parts counter assistant interview, research the company's products and inventory management systems, such as POS or ERP software. Highlight customer service skills, knowledge of automotive parts, and the ability to work in a fast-paced environment. Practice answering questions about handling customer inquiries, inventory control, and teamwork to demonstrate your suitability for the role.

What does an Automotive Parts Counter Assistant do?

An Automotive Parts Counter Assistant helps customers and technicians find and order the correct auto parts for repairs or maintenance. They work at the parts counter in auto dealerships, repair shops, or parts stores, providing information about product availability, pricing, and compatibility. Their duties also include managing inventory, processing transactions, and sometimes handling returns or restocking shelves. Good communication and organizational skills are essential for this role.

What is the difference between Automotive Parts Counter Assistant vs Automotive Service Advisor?

AspectAutomotive Parts Counter AssistantAutomotive Service Advisor
Primary RoleAssists customers in selecting auto parts, manages inventory, and processes salesCommunicates with customers about vehicle repairs, estimates costs, and schedules service appointments
Work EnvironmentRetail auto parts store or dealership parts departmentService department of auto repair shops or dealerships
Required SkillsKnowledge of auto parts, customer service, sales skillsCustomer communication, basic auto repair knowledge, sales and service skills

While both roles involve customer interaction and automotive knowledge, the Automotive Parts Counter Assistant focuses on parts sales and inventory management, whereas the Automotive Service Advisor primarily communicates repair needs and estimates to customers. They work in different parts of the automotive industry but share similar skills and certifications.

Is a parts counter job stressful?

A parts counter assistant job can be stressful during busy periods when multiple customers need assistance and inventory management is required. The role involves multitasking, customer service, and working in a fast-paced environment, which can contribute to stress levels. However, stress varies depending on individual skills and workplace support.

What are the key skills and qualifications needed to thrive as an Automotive Parts Counter Assistant, and why are they important?

To thrive as an Automotive Parts Counter Assistant, you need a solid understanding of automotive parts, inventory management, and customer service, often supported by prior experience or vocational training in automotive technology. Familiarity with parts catalog systems, point-of-sale (POS) software, and inventory management tools is typically required. Strong communication, organizational skills, and attention to detail help build customer relationships and ensure accurate transactions. These skills are vital for providing efficient service, minimizing errors, and supporting the operational success of the parts department.

What are some common challenges Automotive Parts Counter Assistants face when handling customer requests?

Automotive Parts Counter Assistants often encounter challenges such as identifying the correct part for a specific vehicle make and model, especially when customers have limited information. Managing a high volume of inquiries during peak hours and balancing in-person customers with phone or online requests can also be demanding. Staying up-to-date with inventory levels and new product lines is essential, as is maintaining accuracy in orders to prevent delays or returns. Strong communication and organizational skills help address these challenges and ensure a positive customer experience.
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Automotive Parts Counter Assistant jobs near you
Infographic showing various Automotive Parts Counter Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,632 per year, or $18.1 per hour.

Parts Counter Assistant

Wynn Odom Ford Inc

La Grange, NC

Other

Medical, Retirement, PTO

Posted 22 days ago

Job description

The Parts Counter Assistant will provide support to Parts Manager in various daily tasks.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Parts Counter Person Compensation and Benefits:

  • Competitive Pay

  • Flexible Working Hours

  • Health Insurance

  • PTO & Sick Leave

  • 401(K)

Parts Counter Person Responsibilities:

  • Work with parts manager to locate any parts not in stock

  • Complete special order part request for the customer

  • Communicate with customer on parts status

  • Communicate with staff and customers in a friendly and professional manner

  • Must follow all company safety policies and procedures

  • Understand and follow federal, state and local regulations applicable to industry

Parts Counter Person Requirements:

  • Previous experience at a Ford dealership is a plus

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Effective analytical and communication skills

  • Strong reading, computer, and mathematics skills

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to lift 50 pounds and work on your feet for extended periods of time

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

  • Experience with auto parts sales (preferred)

  • Ability to work in a fast-paced work environment

  • Strong organizational and time management skills

  • Detail-oriented, have a professional appearance and strong work ethic

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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