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Auto Collections Jobs (NOW HIRING)

C&F Finance

Collections Account Manager

Henrico, VA

One year of customer service or collections experience in banking, auto collections and special finance is preferred. Experience and a level of proficiency with Microsoft Office (Outlook, Word, Excel ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

One year of customer service or collections experience in banking, auto collections and special finance is preferred. Experience and a level of proficiency with Microsoft Office (Outlook, Word, Excel ...

C&F Finance

Collections Account Manager

Henrico, VA · On-site

One year of customer service or collections experience in banking, auto collections and special finance is preferred. Experience and a level of proficiency with Microsoft Office (Outlook, Word, Excel ...

Lobel Financial Corporation

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Collections Specialist (30+ day Auto Finance)

Anaheim, CA · On-site

$21 - $25/hr

Collections Specialist - Auto Finance Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job ...

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How much do auto collections jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for auto collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is auto collections?

Auto collections, also known as automotive collections agents or auto debt collectors, are professionals who work to recover overdue payments on car loans or leases. They typically contact customers who have missed payments, negotiate repayment plans, and may arrange for vehicle repossession if debts remain unpaid. Auto collections agents work for banks, credit unions, auto finance companies, or third-party collection agencies. Their goal is to help lenders minimize losses while working with borrowers to resolve outstanding debts in a fair and legal manner.

What are common challenges faced by professionals in auto collections, and how can they be effectively managed?

Professionals in Auto Collections often encounter challenges such as dealing with difficult or unresponsive customers, meeting collection targets, and staying updated on compliance regulations. Effectively managing these challenges involves strong communication and negotiation skills, persistence, and a thorough understanding of relevant laws (like the Fair Debt Collection Practices Act). Working closely with team members and using updated collection technologies can also help streamline processes and improve recovery rates. Many organizations provide ongoing training and support to help employees navigate complex situations.

What are the key skills and qualifications needed to thrive as an auto collections specialist, and why are they important?

To thrive as an Auto Collections Specialist, you need a solid understanding of debt collection laws, negotiation techniques, and customer account management, often supported by a high school diploma or equivalent experience in collections. Familiarity with collections software, CRM systems, and relevant compliance certifications (such as FDCPA) is typically required. Strong communication, problem-solving, and resilience are important soft skills for handling difficult conversations and maintaining professionalism. These competencies are crucial for effectively recovering payments while protecting customer relationships and ensuring regulatory compliance.

What is the difference between Auto Collections vs Auto Loan Processor?

AspectAuto CollectionsAuto Loan Processor
Primary RoleManaging overdue auto loan accounts and pursuing paymentsProcessing new auto loan applications and verifying borrower information
Work EnvironmentCollections departments, financial institutionsLoan departments, banks, credit unions
Required CredentialsTypically high school diploma; collections experience preferredHigh school diploma or equivalent; some roles may require finance or banking knowledge

Auto Collections professionals focus on recovering overdue payments and managing delinquent accounts, while Auto Loan Processors handle the approval and processing of new auto loans. Both roles are essential in auto finance but differ in responsibilities, work environment, and required skills.

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Auto Collections jobs near you
Infographic showing various Auto Collections job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.

60-day Collections Representative

Westlake Financial

Las Vegas, NV • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

WESTLAKE WARRIOR | Mid to Late-Stage Collections
Las Vegas, NV| On-site
Why Westlake?
  • Base Pay:
    • $19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.
  • Tiered Retention Bonus:
    • Receive $500 upon completion of 3 months from the start date.
    • An additional $500 upon completion of 6 months from the start date.
  • *Incentive:
    • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
    • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

What You'll Do:
The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You'll work with customers whose accounts are 31-60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.
  • Negotiate with customers to develop payment plans that fit their individual situations.
  • Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
  • Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
  • Collaborate with teammates and contribute to the department's overall success.
  • Manage a high volume of calls efficiently and professionally in a fast-paced environment.
  • Use skip-tracing tools to locate customers or collateral when needed.
  • Work closely with repossession agents to secure collateral when necessary.
  • Reduce delinquency within your assigned queue and contribute to department-wide goals.
  • Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.
What We're Looking For:
  • Type at least 35 WPM with strong computer and data-entry skills.
  • Excellent communication and negotiation abilities with professional phone etiquette.
  • Flexible schedule - willing to work overtime and weekends when needed.
  • Able to multitask and stay organized in a fast-paced environment.
  • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
  • Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
  • Team-oriented with a positive, dependable attitude.
  • 2+ years of experience in a collections environment preferred.
  • Auto collections experience and knowledge of repossession or skip tracing strongly preferred.
  • High school diploma or equivalent required.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet

ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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