Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems. * Monitor and manage ...
Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems. * Monitor and manage ...
... the A/V technology. * Three years of experience administering or coordinating parts or subsets of a project or program. * A bachelor's degree in Business Administration, Management, Public ...
... the A/V technology. * Three years of experience administering or coordinating parts or subsets of a project or program. * A bachelor's degree in Business Administration, Management, Public ...
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
Simulation Operations Specialist (Program Technician 1)
Portland, OR · On-site
$33.07 - $44.69/hr
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
Simulation Operations Specialist (Program Technician 1)
Portland, OR · On-site
$33.07 - $44.69/hr
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
... Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience. * Experience working with A/V equipment. * Experience working ...
Strong time management skills with the ability to meet project deadlines independently ... Familiarity with audio editing software and basic audio production workflows is preferred.
New
Quick apply
Strong time management skills with the ability to meet project deadlines independently ... Familiarity with audio editing software and basic audio production workflows is preferred.
New
IT and AV Technician (Dispatch/on need basis)
Hillsboro, OR · On-site
$23.50 - $32.25/hr
... audio-visual systems, basic network/infra checks, and conference room operations. The technician ... Manage and track loaner/spare devices using customer-provided systems. Provide L1 AV support for ...
IT and AV Technician (Dispatch/on need basis)
Hillsboro, OR · On-site
$23.50 - $32.25/hr
... audio-visual systems, basic network/infra checks, and conference room operations. The technician ... Manage and track loaner/spare devices using customer-provided systems. Provide L1 AV support for ...
... A/V equipment diagnostics. • Evaluate connectivity issues, equipment, software, and hardware for ... • Manage and solve technical problems quickly, including troubleshooting outage requests. • ...
... A/V equipment diagnostics. • Evaluate connectivity issues, equipment, software, and hardware for ... • Manage and solve technical problems quickly, including troubleshooting outage requests. • ...
... week); manage cash and online ticketing; coordinate details of each event with Theater Manager ... Audio/Visual experience a plus. Hourly Wage Minimum wage Status Part-time FLSA Non-Exempt Desired ...
... week); manage cash and online ticketing; coordinate details of each event with Theater Manager ... Audio/Visual experience a plus. Hourly Wage Minimum wage Status Part-time FLSA Non-Exempt Desired ...
... week); manage cash and online ticketing; coordinate details of each event with Theater Manager ... Audio/Visual experience a plus. Hourly Wage Minimum wage Status Part-time FLSA Non-Exempt Desired ...
... week); manage cash and online ticketing; coordinate details of each event with Theater Manager ... Audio/Visual experience a plus. Hourly Wage Minimum wage Status Part-time FLSA Non-Exempt Desired ...
Graphic Designer
Portland, OR · On-site
... products, processes, customers andoverall marketplace. * Develop collateral andmaterial for a full ... Intermediate knowledge of andskill in applying graphic design, content and audio/visual principles ...
Graphic Designer
Portland, OR · On-site
... products, processes, customers andoverall marketplace. * Develop collateral andmaterial for a full ... Intermediate knowledge of andskill in applying graphic design, content and audio/visual principles ...
Development Associate
Portland, OR · Hybrid
$25/hr
Collaborate closely with the Production Manager regarding all production elements of the event (i.e. A/V needs, timing of the program, etc.) * Work collaboratively with all relevant departments ...
Development Associate
Portland, OR · Hybrid
$25/hr
Collaborate closely with the Production Manager regarding all production elements of the event (i.e. A/V needs, timing of the program, etc.) * Work collaboratively with all relevant departments ...
Event Production Assistant
Portland, OR · On-site
$20 - $38/hr
Custom Projects, Tents, Tables, Chairs, Games, Inflatables, Arcades, Audio Visual, Photography ... Event Design, Event Planning, & Event Management Solutions - with an unmatched inventory, in house ...
Quick apply
Event Production Assistant
Portland, OR · On-site
$20 - $38/hr
Custom Projects, Tents, Tables, Chairs, Games, Inflatables, Arcades, Audio Visual, Photography ... Event Design, Event Planning, & Event Management Solutions - with an unmatched inventory, in house ...
IT Support Specialist
Portland, OR · On-site
You'll play a critical role in keeping our team productive day-to-day, while also helping us shape ... phones, A/V systems, printers, and other technology. * Track, manage, and resolve requests in ...
IT Support Specialist
Portland, OR · On-site
You'll play a critical role in keeping our team productive day-to-day, while also helping us shape ... phones, A/V systems, printers, and other technology. * Track, manage, and resolve requests in ...
You'll play a critical role in keeping our team productive day-to-day, while also helping us shape ... phones, A/V systems, printers, and other technology. * Track, manage, and resolve requests in ...
Quick apply
You'll play a critical role in keeping our team productive day-to-day, while also helping us shape ... phones, A/V systems, printers, and other technology. * Track, manage, and resolve requests in ...
IT Support Specialist
Portland, OR · On-site
You'll play a critical role in keeping our team productive day-to-day, while also helping us shape ... phones, A/V systems, printers, and other technology. * Track, manage, and resolve requests in ...
IT Support Specialist
Portland, OR · On-site
You'll play a critical role in keeping our team productive day-to-day, while also helping us shape ... phones, A/V systems, printers, and other technology. * Track, manage, and resolve requests in ...
Oversee floorset product presentation in the corporate prototype store Ensure store merchandising ... Visual Manager(s) Ensure new store floorplans reflect the 3 year strategy and key initiatives ...
Oversee floorset product presentation in the corporate prototype store Ensure store merchandising ... Visual Manager(s) Ensure new store floorplans reflect the 3 year strategy and key initiatives ...
... product storytelling, developing people, and creating inspiring customer experiences. You're ... Visual Manager(s) • Ensure new store floorplans reflect the 3 year strategy and key initiatives ...
... product storytelling, developing people, and creating inspiring customer experiences. You're ... Visual Manager(s) • Ensure new store floorplans reflect the 3 year strategy and key initiatives ...
Stage Hand - Event Worker
Tualatin, OR · On-site
$18 - $28/hr
... Audio Visual, Photography, Video, and Electrical Equipment. * Cleaning/Mopping/Maintaining company ... production capacity. Additional Skills and Experience that are beneficial (will train)
Quick apply
Stage Hand - Event Worker
Tualatin, OR · On-site
$18 - $28/hr
... Audio Visual, Photography, Video, and Electrical Equipment. * Cleaning/Mopping/Maintaining company ... production capacity. Additional Skills and Experience that are beneficial (will train)
Audio Visual Production Manager information
What are the key skills and qualifications needed to thrive as an Audio Visual Production Manager, and why are they important?
What does an Audio Visual Production Manager do?
What are some common challenges faced by an Audio Visual Production Manager when coordinating live events?
What is the difference between Audio Visual Production Manager vs AV Technician?
| Aspect | Audio Visual Production Manager | AV Technician |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in audiovisual technology, communications, or related field | Often has technical certifications or associate degrees in AV technology |
| Work Environment | Oversees large events, productions, and teams in corporate, entertainment, or conference settings | Operates and maintains AV equipment on-site during events or installations |
| Responsibilities | Planning, coordinating, and managing AV projects and teams | Setting up, operating, and troubleshooting AV equipment |
The main difference is that the Audio Visual Production Manager oversees entire AV projects and teams, focusing on planning and management, while the AV Technician handles the technical setup and operation of equipment during events.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 days ago
Cognizant rating
7.4
Based on 85 frontline employees who took The Breakroom Quiz
41st of 58 rated business consultants
Job description
Job Location: Onsite- Portland, Oregon
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
We are seeking a skilled and customer-focused Field Service Engineer - Desktop Support with 4-7 years of hands-on onsite experience across corporate office and manufacturing/factory environments.
The role involves providing end-user and infrastructure support, including break/fix services, deployments, and troubleshooting across a wide range of devices such as desktops, laptops, rugged factory systems, printers, handheld scanners, and conference room A/V equipment.
The ideal candidate will have strong expertise in Windows environments, ITSM-driven support processes, and endpoint management tools, with the ability to quickly diagnose and resolve technical issues.
In this role, you will
- Provide onsite technical support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and A/V systems.
- Monitor and manage ticket queues using ITSM tools, ensuring incidents and service requests are handled within defined SLAs.
- Perform incident management and root cause analysis (RCA) for critical issues, driving long-term resolution and prevention.
- Install, configure, and maintain end-user systems and peripherals in both office and factory environments.
- Create, update, and maintain SOPs, runbooks, and knowledge base documentation.
- Utilize endpoint management and monitoring tools such as SCCM, IT Shop, and Nexthink to enhance support efficiency and visibility.
- Perform Windows OS troubleshooting and basic network diagnostics to restore services quickly.
- Support IT asset lifecycle activities, including provisioning, deployment, and decommissioning.
What you'll need to succeed (required skills)
- 4-7 years of hands-on experience in desktop support / field services environment.
- Strong expertise in Windows 10/11 support, including OS troubleshooting and system configuration.
- Experience supporting laptop/desktop hardware, printers, and peripheral devices.
- Hands-on experience with ITSM tools for incident and request management.
- Proficiency in endpoint management tools such as SCCM, IT Shop, and/or Nexthink.
- Basic knowledge of network troubleshooting (Wi-Fi, connectivity, LAN issues).
- Experience working in onsite environments, including factory or industrial setups.
- Strong problem-solving skills and ability to handle high-priority incidents under pressure.
Preferred Skills
- Experience supporting A/V systems and conferencing technologies (e.g., Cisco VC devices, telephony systems).
- Exposure to industrial/plant IT environments and ruggedized devices.
- Knowledge of ITIL processes and best practices.
- Familiarity with HP and Lexmark printer environments.
- Strong documentation and knowledge management skills.
Work Environment
- 100% onsite role supporting both office and factory users.
- Requires mobility within client premises for device support and troubleshooting.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite role requiring 5 days a week at client site in Portland, Oregon, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
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