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Assurance Wireless Jobs (NOW HIRING)

Humana

Quality Assurance Technician

$48K - $65K/yr

The Quality Assurance Technician performs advanced administrative/operational/customer support ... Satellite and Wireless Internet service is NOT allowed for this role. * A dedicated space lacking ...

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$15

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How much do assurance wireless jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for assurance wireless in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is an Assurance Wireless?

An Assurance Wireless job typically involves assisting customers with their Lifeline and Affordable Connectivity Program (ACP) services. Employees may help customers apply for free or discounted cell phone service, troubleshoot device or service issues, and explain eligibility requirements. Roles can include customer service representatives, enrollment specialists, and sales associates, depending on the position.

What does an Assurance Wireless Customer Service Representative do?

As an Assurance Wireless Customer Service Representative, your daily tasks usually involve assisting customers with account setup, troubleshooting device issues, answering questions about eligibility, and explaining available services. You may handle a high volume of inbound calls or messages, document interactions in CRM systems, and escalate complex inquiries to supervisors when needed. The position often requires multitasking and maintaining a professional, empathetic demeanor at all times. Working closely with other team members and departments is common to ensure customer needs are met efficiently.

What skills and qualifications are needed for an Assurance Wireless position?

To excel in an Assurance Wireless Customer Service Representative role, candidates typically need strong communication skills, computer literacy, and experience in customer support or call center environments. Familiarity with CRM software, the Lifeline Assistance Program, and ticketing tools is often required. Excellent problem-solving abilities, patience, and adaptability help representatives deliver high-quality service in often fast-paced settings. These skills are crucial for efficiently assisting customers, resolving issues, and maintaining customer satisfaction in a service-driven role.

How to become an Assurance Wireless agent?

Assurance Wireless does not typically hire agents directly, as it is a government-supported program providing free mobile services. However, individuals interested in working with Assurance Wireless can seek employment with authorized retail partners or service providers that distribute Assurance Wireless services, often requiring customer service skills and familiarity with telecommunications. Certification or training may be provided by the employer to ensure proper knowledge of the program and services offered.

What is an Assurance Wireless job description?

An Assurance Wireless job typically involves providing customer support, technical assistance, or administrative services related to the company's wireless services. Employees may handle customer inquiries, troubleshoot issues, and ensure service delivery, often requiring good communication skills and familiarity with telecommunications technology.
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Assurance Wireless jobs near you
Infographic showing various Assurance Wireless job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,080 per year, or $26.5 per hour.

Quality Assurance Technician

Humana

Remote

$48K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

166th of 311 rated insurance

Job description

Become a part of our caring community
The Quality Assurance Technician develops and implements programs to establish and maintain quality standards of existing products and services, as well as developing programs to focus employees on the quality of care given to patients. The Quality Assurance Technician performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Quality Assurance Technician develops policies, procedures and methods to check operational quality and improve same. Trains and/or coaches staff and management in areas such as quality improvement, process management and reliability science. Maintains communications with administration, medical staff and department heads regarding quality assurance activities. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.


Use your skills to make an impact

Required Qualifications

  • Proficiency in Microsoft Office Programs, including Word and Excel

  • Self-starter and able to succeed with minimal supervision or direct managerial oversight.

  • Strong analytical and decision making skills

  • Excellent verbal and listening communication skills

  • Strong attention to detail

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Auditor experience

  • Quality experience

Additional Information

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor.This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Work-At-Home Requirements:

  • WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$48,300 - $65,900 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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