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Assurance Wireless Jobs (NOW HIRING)

National Grid

Senior Network Engineer - Wireless

Brooklyn, NY · Hybrid

$113K - $155K/yr

... assurance activities. Key Accountabilities As an employee in the Senior Network Engineer - Wireless ... role, your key responsibilities will include: * Design, deploy, and optimise enterprise wireless ...

National Grid

Senior Network Engineer - Wireless

Brooklyn, NY · On-site

$113K - $155K/yr

... assurance activities. Key Accountabilities As an employee in the Senior Network Engineer - Wireless ... role, your key responsibilities will include: * Design, deploy, and optimise enterprise wireless ...

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Assurance Wireless information

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How much do assurance wireless jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for assurance wireless in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What is an Assurance Wireless?

An Assurance Wireless job typically involves assisting customers with their Lifeline and Affordable Connectivity Program (ACP) services. Employees may help customers apply for free or discounted cell phone service, troubleshoot device or service issues, and explain eligibility requirements. Roles can include customer service representatives, enrollment specialists, and sales associates, depending on the position.

What does an Assurance Wireless Customer Service Representative do?

As an Assurance Wireless Customer Service Representative, your daily tasks usually involve assisting customers with account setup, troubleshooting device issues, answering questions about eligibility, and explaining available services. You may handle a high volume of inbound calls or messages, document interactions in CRM systems, and escalate complex inquiries to supervisors when needed. The position often requires multitasking and maintaining a professional, empathetic demeanor at all times. Working closely with other team members and departments is common to ensure customer needs are met efficiently.

What skills and qualifications are needed for an Assurance Wireless position?

To excel in an Assurance Wireless Customer Service Representative role, candidates typically need strong communication skills, computer literacy, and experience in customer support or call center environments. Familiarity with CRM software, the Lifeline Assistance Program, and ticketing tools is often required. Excellent problem-solving abilities, patience, and adaptability help representatives deliver high-quality service in often fast-paced settings. These skills are crucial for efficiently assisting customers, resolving issues, and maintaining customer satisfaction in a service-driven role.

How to become an Assurance Wireless agent?

Assurance Wireless does not typically hire agents directly, as it is a government-supported program providing free mobile services. However, individuals interested in working with Assurance Wireless can seek employment with authorized retail partners or service providers that distribute Assurance Wireless services, often requiring customer service skills and familiarity with telecommunications. Certification or training may be provided by the employer to ensure proper knowledge of the program and services offered.

What is an Assurance Wireless job description?

An Assurance Wireless job typically involves providing customer support, technical assistance, or administrative services related to the company's wireless services. Employees may handle customer inquiries, troubleshoot issues, and ensure service delivery, often requiring good communication skills and familiarity with telecommunications technology.
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Assurance Wireless jobs near you
Infographic showing various Assurance Wireless job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $55,080 per year, or $26.5 per hour.

Senior Wireless Engineer

Decatur, IL • On-site

AllSTEM Connections
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AllSTEM Connectionsexternal

$176K - $187K/yr

Temporary

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Job Title: Senior Wireless & Industrial Connectivity Architect
Role Overview
We are seeking a Senior Wireless & Industrial Connectivity Architect to drive the strategy, design, and lifecycle management of our mission-critical wireless ecosystems. This role sits at the intersection of traditional IT and operational technology (OT). You will be the technical lead for designing resilient, high-density wireless networks that power everything from corporate offices to high-velocity manufacturing environments.
This is a high-impact architecture role for an engineer who excels at managing the physics of RF in complex environments while simultaneously building the automation frameworks that keep the network running. If you are a practitioner who enjoys deep-dive RF spectrum analysis as much as you enjoy writing Python scripts to automate network provisioning, we want to talk to you.
Key Responsibilities
Architectural Strategy & RF Engineering
• End-to-End Design: Architect and design large-scale wireless ecosystems (Wi-Fi 6/6E, LTE/Cellular) across diverse environments. Create professional-grade RF documentation, including heat maps, capacity models, and topology designs.
• Complex RF Environments: Lead site surveys and spectrum analysis, identifying and remediating interference in high-density or "noisy" industrial zones.
• Industrial Mobility: Design and support high-availability networks for specialized operational technologies, including automated guided vehicles (AGVs), IoT sensor arrays, and barcode-intensive supply chain environments.
Network Operations & Automation
• Cloud-Managed Ecosystems: Manage and optimize cloud-native, enterprise-grade network platforms. Ensure resilient connectivity through a mix of terrestrial and satellite-based WAN solutions.
• Automated Assurance: Leverage REST APIs and scripting (Python) to automate network provisioning, configuration management, and alerting workflows. Move our infrastructure toward "Network-as-Code" standards.
• Operational Monitoring: Partner with platform/performance monitoring teams to ensure 24/7 visibility into network health, latency, and throughput.
Leadership & Governance
• Technical SME: Act as the final escalation point for the most challenging RF and wireless connectivity incidents. Perform root-cause analysis and implement long-term stability improvements.
• Roadmap Development: Collaborate with IT leadership on strategic technology investments, budget forecasting, and vendor lifecycle management.
Qualifications & Requirements
Minimum Qualifications
• Education: Bachelor's degree in IT, Electrical Engineering, Telecommunications, or related field (or equivalent professional experience).
• Experience Baseline: Minimum of seven (7) years in enterprise-scale wireless network architecture and design.
• RF Engineering: Demonstrated experience conducting professional RF site surveys (using Ekahau/iBwave/AirMagnet) and troubleshooting multipath fading/interference issues.
• Core Networking: Strong grasp of TCP/IP, BGP/OSPF, VLANs, and QoS; proven experience managing enterprise-grade switching/routing infrastructure.
• Tools/Compliance: Strong experience with cloud-managed enterprise wireless and device compliance platforms (e.g., Intune/Microsoft Endpoint Manager).
Preferred Attributes
• Certifications: Professional-level wireless/enterprise networking certifications (e.g., CCNP Enterprise/Wireless, or similar).
• Automation: Proficiency in Python and REST API integration; experience with Git-based version control for network configurations.
• Industrial Experience: Proven ability to align wireless standards with the specific uptime requirements of manufacturing/OT environments.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA

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