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Assurance Wireless Jobs (NOW HIRING)

VIVA USA INC

Network Engineer - Wireless

Niles, IL · On-site

Monitor and optimize wireless network performance using Cisco DNA Center Assurance, Meraki Dashboard, and other monitoring tools. Troubleshoot complex end-user connectivity issues, including ...

Cinder LLC

QA Engineer

Sunnyvale, CA · On-site

$60/hr

Title: QA Engineer Pay Rate: $60/hr Location: Sunnyvale, CA Type: Fulltime with benefits About ... Familiarity with 802.11 standards and wireless protocols. Preferred Qualifications: * Master ...

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$15

$26

$37

How much do assurance wireless jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for assurance wireless in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an Assurance Wireless Customer Service Representative?

As an Assurance Wireless Customer Service Representative, your daily tasks usually involve assisting customers with account setup, troubleshooting device issues, answering questions about eligibility, and explaining available services. You may handle a high volume of inbound calls or messages, document interactions in CRM systems, and escalate complex inquiries to supervisors when needed. The position often requires multitasking and maintaining a professional, empathetic demeanor at all times. Working closely with other team members and departments is common to ensure customer needs are met efficiently.

What is an Assurance Wireless job?

An Assurance Wireless job typically involves assisting customers with their Lifeline and Affordable Connectivity Program (ACP) services. Employees may help customers apply for free or discounted cell phone service, troubleshoot device or service issues, and explain eligibility requirements. Roles can include customer service representatives, enrollment specialists, and sales associates, depending on the position.

Is Assurance Wireless still giving away free phones?

Assurance Wireless, a government-supported program, continues to provide free phones and service to eligible low-income individuals. Applicants typically need to meet income requirements or participate in assistance programs and complete an application process to receive a free device and plan.

What is an Assurance Wireless job description?

An Assurance Wireless job typically involves providing customer support, technical assistance, or administrative services related to the company's wireless services. Employees may handle customer inquiries, troubleshoot issues, process applications, and ensure compliance with program requirements, often working in call centers or field environments. Strong communication skills and familiarity with telecommunications are beneficial for these roles.

What are the qualifications for Assurance Wireless?

Assurance Wireless is a government assistance program providing free mobile phones and service to eligible low-income individuals. Qualifications typically include participation in programs like Medicaid, SNAP, or other income-based assistance, and applicants must meet specific income or program eligibility criteria. There are no formal job qualifications for Assurance Wireless itself, as it is a service provider, not a job role.

What are the key skills and qualifications needed to thrive in the Assurance Wireless position, and why are they important?

To excel in an Assurance Wireless Customer Service Representative role, candidates typically need strong communication skills, computer literacy, and experience in customer support or call center environments. Familiarity with CRM software, the Lifeline Assistance Program, and ticketing tools is often required. Excellent problem-solving abilities, patience, and adaptability help representatives deliver high-quality service in often fast-paced settings. These skills are crucial for efficiently assisting customers, resolving issues, and maintaining customer satisfaction in a service-driven role.

Who is the carrier for Assurance Wireless?

Assurance Wireless is a government assistance program that provides free cell phone service, and it is operated through the carrier T-Mobile. T-Mobile handles the network infrastructure and service delivery for Assurance Wireless customers.
More about Assurance Wireless jobs
What cities are hiring for Assurance Wireless jobs? Cities with the most Assurance Wireless job openings:
What are the most commonly searched types of Assurance Wireless jobs? The most popular types of Assurance Wireless jobs are:
What states have the most Assurance Wireless jobs? States with the most job openings for Assurance Wireless jobs include:
Assurance Wireless jobs near you
Infographic showing various Assurance Wireless job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,080 per year, or $26.5 per hour.
Network Engineer - Wireless

Network Engineer - Wireless

VIVA USA INC

Niles, IL • On-site

Contractor

Posted 16 days ago

Job description

Hybrid POTENTIAL. Must be able to get to the office.
Description:
Position Summary:
The Network Engineer within RCCB IT Operations is responsible for designing, implementing, optimizing, and supporting enterprise wireless network infrastructure across RCCB West and Mid-West facilities. This role ensures secure, reliable, and high-performing wireless connectivity for business-critical operations in office, warehouse, distribution, and production environments.
This position focuses on Cisco wireless technologies, including Cisco Catalyst Wireless, Cisco DNA Center, and Meraki platforms. Key responsibilities include RF design, site survey analysis, capacity planning, wireless standards, performance optimization, and advanced troubleshooting.
The successful candidate will combine strong wireless networking expertise with practical experience supporting end-user connectivity, collaborating with cross-functional teams and vendors, and following ITIL-based service management practices.
Position Responsibilities (including but not limited to):
Provide end-to-end ownership and accountability for enterprise wireless network services, including performance, availability, and service delivery across RCCB locations.
Design, deploy, and optimize Cisco wireless network solutions, including:
Cisco Catalyst Wireless (9800 series controllers and APs)
Cisco Meraki wireless environments
Cisco DNA Center for automation and assurance
Conduct and validate wireless site surveys using industry-standard tools such as Ekahau or AirMagnet to support RF coverage, channel planning, capacity design, and post-deployment validation.
Perform RF analysis and troubleshooting, addressing interference, signal degradation, roaming issues, and client performance challenges.
Develop and maintain wireless heatmaps, RF design documentation, configuration standards, and predictive models for new and existing facilities.
Lead wireless infrastructure deployments and refresh initiatives, including hardware upgrades, EOL/EOS lifecycle management, and firmware standardization.
Monitor and optimize wireless network performance using Cisco DNA Center Assurance, Meraki Dashboard, and other monitoring tools.
Troubleshoot complex end-user connectivity issues, including authentication failures, latency, packet loss, and roaming behavior across wireless networks.
Serve as Tier 3 escalation for wireless-related incidents and problems, performing root cause analysis and implementing corrective actions.
Define and enforce wireless standards, including security (WPA2/WPA3, 802.1X), SSID design, segmentation, and QoS for business-critical applications.
Collaborate with infrastructure teams to integrate wireless with LAN/WAN, security, and cloud networking components.
Develop and maintain detailed documentation, including wireless architecture diagrams, configurations, runbooks, and knowledge base articles.
Support automation initiatives leveraging Cisco DNA Center, APIs, Python, and Ansible for wireless provisioning and operations.
Participate in on-call rotation to support wireless operations, including after-hours escalation when required.
Adhere to ITIL processes for incident, problem, and change management.
Perform other duties and support additional projects as assigned.
Required Skills and Experience:
Bachelor's degree and 3+ years of experience designing and supporting enterprise wireless networks; or high school diploma/GED and 6+ years of relevant experience.
Hands-on experience with Cisco wireless technologies, including:
Cisco Catalyst Wireless (9800 controllers, Cisco APs)
Cisco Meraki wireless solutions
Cisco DNA Center (Assurance and Automation)
Experience conducting and analyzing wireless site surveys and RF designs using tools such as Ekahau or AirMagnet.
Strong understanding of 802.11 standards (a/b/g/n/ac/ax), RF fundamentals, channel utilization, and interference mitigation.
Experience troubleshooting wireless connectivity issues, including client performance, roaming, authentication (802.1X), and coverage gaps.
Knowledge of network protocols and supporting infrastructure, including DHCP, DNS, VLANs, and basic routing/switching.
Understanding of wireless security architectures, including WPA2/WPA3, RADIUS, and segmentation.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively across a matrixed organization.
Demonstrated customer service orientation and commitment to service excellence.
Preferred Skills and Experience:
Cisco certifications such as CCNA Wireless, CCNP Enterprise (Wireless concentration), or CCIE Wireless.
Experience with Cisco DNA Center automation, APIs, and wireless assurance analytics.
Knowledge of location services, wireless analytics, and IoT integration within Cisco platforms.
Experience integrating wireless networks with network security solutions (Cisco ISE, NAC).
Familiarity with cloud-managed wireless (Meraki) and hybrid enterprise environments.
Experience supporting large-scale, multi-site wireless deployments.
Knowledge of scripting (Python, PowerShell) for automation of wireless operations.
Experience working with managed service providers.
Experience with VLAN design, QoS, segmentation, and network performance tuning in enterprise wireless environments.
Top 3 Must-Haves (Hard and/or soft Skills)
Hands-on experience with Cisco wireless technologies, including:
• Cisco Catalyst Wireless (9800 controllers, Cisco APs)
• Cisco Meraki wireless solutions
• Cisco DNA Center (Assurance and Automation)
Fundamentals of Networking
Wired Networking a plus
Firewall knowledge a plus
Top 3 Nice-To-Haves (Hard and/or soft Skills)
Good team player
Good attitude
Efficient
Willing to learn
Collaborate with multiple inintities
Notes
:
Travel
:
Up to 25% required to support site surveys, deployments, troubleshooting, and wireless optimization activities across RCCB facilities.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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