Associate Mall Security Jobs (NOW HIRING)

Overview
Area Asset Protection Manager (AAPM)
Lead Asset Protection activities for assigned units in accordance with company policies and procedures, in order to drive sales and profits.
Primary Responsibilities:
Team Development
- Frequently conducts developmental conversations with direct reports and maintains notes / observations of strengths and opportunities
- Interviews, hires and trains Asset Protection talent for the store and ensures Asset Protection team is following Asset Protection Directives, policies and procedures
- Actively walks the floor and coaches in the moment to enhance each associate's ability to develop and advises Store/District Leadership Teams when opportunities are noted
Internal & External Investigations
- Proactively identifies potential acts of theft and fraud by observing associate and customer activity, reviewing exception reports and investigation referrals
- Interviews associates suspected of theft or fraud in accordance with company policies and properly documents all stages
- Reviews and ensures all Asset Protection documentation is complete, accurate and is maintained per Company policy and procedure
- Communicates external theft trends to associates and will partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns. Takes direction from DAPM and or Field Investigations to gather evidence on ORC and external fraud
- Attends hearings as required and updates appropriate files with court-related outcomes
- Creates and maintains relationship with local law enforcement and mall security partners
- Reviews the reports of external apprehensions, internal investigations, incident reports, PCI, PII and Sales Audit documentation.
Shrink and Safety
- Tailors company Asset Protection direction to their particular stores and creates new ways to educate and motivate store teams to focus on shrinkage reduction and safety
- Coaches store associates on keeping work areas and sales floor free of hazards to protect customers and associates from accidents, along with maintaining inventory maintenance process.
- Periodically audits departments for merchandise protection standard adherence
- Identifies merchandise protection opportunities that deviate from company standards
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.
ABOUT CATALYST BRANDS
Catalyst Brands ignites America's most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica.
Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond.
For more information, visit catalystbrands.com
As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities:
• Customer Service and Sales-Models, coaches, and holds team accountable for outstanding customer service. Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager's and supervisor's ability to execute and develop their own respective teams, and that associates are focused on the right priorities
• Human Resources/Talent Management- Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes. Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader. Schedules talent and resources to help achieve profit expense targets, effectively deliver exceptional service, and fully keep associates engaged.
• Store Operations- Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work. Establishes and maintains stockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on merchandise at all Catalyst Brands. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.
ABOUT CATALYST BRANDS
Catalyst Brands ignites America's most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica.
Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond.
For more information, visit catalystbrands.com
Pay Range
USD $52,500.00 - USD $75,000.00 /Yr.