Associate It Support Jobs in Puerto Rico (NOW HIRING)

• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
Qualifications:

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:

BASIC REQUIREMENT
Applicants must have Information Technology related experience demonstrating each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication, and 4) Problem Solving.
In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:
Specialized Experience GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes Applying established IT principles, concepts, methods, and practices to support, maintain, implement, troubleshoot, or make limited enhancements to IT systems, services, hardware, software, applications, scripts, interfaces, or related technology environments. Performing computer projects, operational, or application-related assignments involving IT requirements and techniques, including identifying and resolving technical issues; supporting system, application, or code testing and configuration; preparing technical documentation; and supporting compliance with federal cybersecurity, privacy, or regulatory requirements. Working with customers, users, stakeholders, or technical teams to gather information, clarify user needs, respond to technical support requests, resolve non-routine IT problems, and support IT operations, application needs, or system-related activities. Monitoring or reviewing IT systems, service, or application performance to support availability, reliability, security controls, usability, and operational effectiveness in accordance with established policies and procedures. Analyzing alternative approaches and recommending or supporting corrective actions for IT issues, including application errors, defects, configuration issues, or operational problems; escalating issues when appropriate; and coordinating with others to implement solutions that support mission, security, and performance requirements.
Experience designing and developing agency-wide applications which include review and approval of technical requirements for projects, developing project plans: providing guidance to team members and serving as primary liaison between customers and vendors and IT management throughout the development process.

• Supporting the design, development, testing, deployment, maintenance, or troubleshooting of modern enterprise applications using current software engineering practices, tools, and frameworks.
• Applying or supporting the use of APIs, web services, application integrations, databases, automated testing, version control, CI/CD pipelines, containerized or cloud-based environments, logging/monitoring tools, vulnerability remediation, secure coding practices, or approved AI-assisted development tools where appropriate.
• Participating in Agile or iterative development activities, supporting user story refinement, analyzing defects, documenting technical changes, and collaborating with developers, testers, product owners, security personnel, vendors, or business stakeholders to deliver reliable, secure, and maintainable IT solutions.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-12 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
For more information on qualifications please refer to OPM's Qualifications Standards.

Education:For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER