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Associate It Support Jobs in Georgia (NOW HIRING)

Invision Technologies

IT Support Professional

Tifton, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to ...

Invision Technologies

IT Support Professional

Albany, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to ...

Invision Technologies

IT Support Professional

Macon, GA · On-site

$35K - $60K/yr

The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: * We are responsible for defining and ...

Holland & Knight

IT Support Specialist

Atlanta, GA

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

MedCura Health

IT Support Specialist

Stone Mountain, GA · On-site

The IT Support Specialist provides technical assistance to staff and helps ensure effective use of ... Associate degree or equivalent experience in computer science or a related field; or two years of ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Georgia

Associate It Support information

See Georgia salary details

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How much do associate it support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for associate it support in Georgia is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Georgia? The most popular types of It Support jobs in Georgia are:
What are popular job titles related to Associate It Support jobs in Georgia? For Associate It Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Georgia look for? The top searched job categories for Associate It Support jobs in Georgia are:
What cities in Georgia are hiring for Associate It Support jobs? Cities in Georgia with the most Associate It Support job openings:
Associate It Support jobs near you

IT Support Professional

Invision Technologies

Tifton, GA • On-site

$35K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

*This opening is based out of our Tifton, GA location*
Position Summary:
Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled onsite requests. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties:
  • Serve as front-line IT support for all aspects of our client’s IT environments, including, but not limited to, hardware, software, networking, printing, Microsoft, and basic server support.
  • Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.
  • Offer our clients a true “white-glove” support experience and exceed their expectations.
  • Install and configure hardware and software components to ensure usability and optimal performance.
  • Work with counterpart technicians and clients for developing solutions to meet client needs.
  • Create and maintain thorough documentation and configurations within company tools.
  • Identify and implement automation and continuous process improvement opportunities.
  • Interface with third-party vendors as a liaison between client and vendor.
  • Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients.
  • Other duties as assigned.

Knowledge, Skills & Personal Qualities:
  • Demonstrate excellence in customer service.
  • Ability to identify simple to complex problems and analyze them for triage or solution.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures.
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.
  • Working knowledge of networking fundamentals and hardware.
  • Knowledge of cybersecurity fundamentals.
  • Demonstrated ability to work in a fast-paced environment.
  • Time management, organization, and communication are vital.

Required Qualifications:
  • A high school diploma or equivalent is required.
  • 1-year computer and/or network support experience.
  • Exceptional written and verbal communication skills.
  • Ability and desire to learn and adapt quickly.
  • Exceptional customer service skills.
  • Attention to detail.

Preferred Qualifications:
  • Advanced level degree or certifications are desired.
  • Preferred certifications: Comptia A+, Network+, Security+, any Microsoft.
  • Managed Service Provider experience.
  • Use of PSA/Ticketing system experience.
  • Experience as a tier 1-2 IT Support Specialist.
  • Working knowledge of O365, Azure, Sharepoint.

Benefits:
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Career path after 6 months to outline future career growth.
  • Eighteen days of paid time off annually.
  • Salary commensurate with experience, range of $35,000 - $60,000.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.