Associate Epic Willow Jobs (NOW HIRING)

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
This teammate is a member of the ISD Epic Willow team and will primarily support Willow Inpatient across the UNC Healthcare enterprise. A key focus will be to optimize inpatient pharmacy workflows, develop novel approaches to unique situations, and provide assistance to end users. Analysts demonstrate independent decision making as appropriate in evaluation of requests for system improvements and determines feasibility and advisability of system changes using process improvement methods. Also expected to collaborate with clinicians, leadership, and vendors to ensure quality patient care and effective system operations. 

The teammate will also be expected to be Willow Ambulatory certified as some responsibilities will be intertwined. 

On call coverage (24/7 including after hours, weekends and holidays) will be focused on Willow Inpatient with an expected 15 minute response to any priority tickets. 

Ideal candidate will have pharmacy experience, Epic knowledge or Willow Inpatient certification.

Responsibilities:
1. Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
2. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.
3. Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems.
4. Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements.
5. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports

Other information:
Education Requirements:
Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If a Bachelor's degree: Two (2) years of IT systems and/or operational experience.
If an Associate's degree: Four (4) years of IT systems and/or operational experience.
If a High School diploma or GED: Six (6) years of IT systems and/or operational experience.
Knowledge/Skills/and Abilities Requirements:
Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Clinical Systems

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $33.37 - $47.97 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.