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Associate Director Programs Jobs in Indiana (NOW HIRING)

INCOG

Associate Director of Enterprise Systems

Fishers, IN · On-site

$100K - $124K/yr

The Associate Director of Enterprise Systems serves as the enterprise system and process owner for ... Implementation & Program Leadership * Lead and oversee enterprise application implementations and ...

Becton, Dickinson and Company

The Associate Director, Sales Training for Interventional partners with the Interventional segment ... Facilitate regional and global workshops, certification programs, and leadership sessions as ...

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Associate Director Programs information

See Indiana salary details

$29K

$97.8K

$164.6K

How much do associate director programs jobs pay per year?

As of Jul 14, 2026, the average yearly pay for associate director programs in Indiana is $97,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $134,200.00 per year, depending on experience, location, and employer.

What does an Associate Director of Programs do?

An Associate Director of Programs is responsible for overseeing the planning, implementation, and evaluation of a company's programs or projects within a specific department or organization. They work closely with the Director of Programs and other leadership to ensure program goals are met, budgets are managed effectively, and staff are supported. Their duties often include supervising program managers, analyzing program performance, developing strategies for improvement, and representing the organization to stakeholders. This role requires strong leadership, communication, and organizational skills.

What is the difference between Associate Director Programs vs Program Manager?

AspectAssociate Director ProgramsProgram Manager
Required CredentialsBachelor's degree; often master's; relevant experienceBachelor's degree; experience in project management
Work EnvironmentStrategic planning, team oversight, cross-department collaborationProject execution, timeline management, stakeholder communication
Employer & Industry UsageNonprofits, education, healthcare, corporate sectorsSimilar sectors, often within larger organizations

The Associate Director Programs typically focus on strategic oversight and leadership of multiple projects, requiring higher-level planning and coordination. Program Managers handle day-to-day project execution, ensuring deliverables meet deadlines. Both roles are essential in organizational success but differ mainly in scope and strategic involvement.

What are the key skills and qualifications needed to thrive as an Associate Director Programs, and why are they important?

To thrive as an Associate Director Programs, you need strong program management, strategic planning, and leadership skills, typically supported by a relevant degree and experience in overseeing complex projects. Familiarity with project management software, budgeting tools, and data analysis systems is often required. Exceptional communication, stakeholder management, and problem-solving abilities help you lead teams and drive organizational goals. These skills and qualities are vital to ensure effective program delivery, alignment with organizational strategy, and successful outcomes across multiple initiatives.

What are some typical challenges faced by an Associate Director of Programs, and how can they be addressed?

Associate Directors of Programs often juggle multiple projects and teams, making prioritization and time management crucial. A common challenge is balancing strategic oversight with hands-on problem-solving, especially when unexpected issues arise. Effective communication and delegation are key to ensuring program goals are met while supporting team development. Building strong relationships with stakeholders and fostering a collaborative environment can help mitigate challenges and keep programs on track.
What are popular job titles related to Associate Director Programs jobs in Indiana? For Associate Director Programs jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Associate Director Programs jobs in Indiana look for? The top searched job categories for Associate Director Programs jobs in Indiana are:
What cities in Indiana are hiring for Associate Director Programs jobs? Cities in Indiana with the most Associate Director Programs job openings:
Associate Director Programs jobs near you
Associate Director, Client Services

Associate Director, Client Services

Kobie Marketing

Indianapolis, IN • On-site, Remote

Full-time

Posted 15 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together

 

As Associate Director, Client Services, you will drive the evolution and success of our clients' customer loyalty programs. Your leadership will shape loyalty strategies, leveraging data-driven insights and cross-functional collaboration to enhance customer experiences and maximize program ROI.

In the Financial Services Vertical, This Means:

You'll operate at the intersection of loyalty marketing and banking/card operations. With a growing portfolio of financial institution (FI) clients, you will bring deep understanding of the unique challenges, regulatory environment, and customer expectations within banking, credit unions, and other financial services organizations.

 

 

How you will make an impact 

  • Driving Program Development & Strategy: In conjunction with our clients, manage loyalty programs that enhance customer retention and satisfaction. Develop strategies to drive program adoption and engagement - directly impacting our clients' bottom line.
  • Customer Insights & Data Analysis: With Decision Scientist partnership, understand our client's customer data and insights to refine loyalty program offerings, ensuring alignment with customer preferences and business goals.
    • For financial institution clients, this requires sensitivity to data privacy regulations (e.g., GLBA, CCPA) and an understanding of how financial behavior data informs cardholder engagement and reward strategy. Analyze program performance and make data-driven recommendations.
  • Cross-functional Collaboration: Your ability to collaborate with technology teams across Kobie and our clients to ensure seamless execution and integration of loyalty programs.
    • For financial institution clients, this includes managing fulfillment partners in coordination with Kobie's Partnership team, ensuring partner performance, SLA adherence, and alignment with client expectations - particularly for FI clients where reward fulfillment accuracy and compliance are critical.
  • Promotions & Campaigns: Manage the definition and execution of promotional campaigns to drive awareness and participation in the loyalty program. In partnership with our clients and Kobie partners, develop strategies for seasonal, tier-based, and milestone rewards.
  • Enhancing Customer Experience: Understand the customer journey to ensure the Kobie platform and our clients technology allow the program members to have a seamless and enjoyable experience from enrollment to reward redemption.
  • Performance Monitoring & Reporting: Understand and monitor our client's program's performance metrics, such as participation rates, redemption rates, and ROI. In alignment with Decision Science and Strategy, provide regular reports to our clients on program success and areas for improvement.
    • This role is expected to own the working relationship with both the clients and the internal Kobie team.  That includes but isn't limited to CSAT scores, contractual allocations and support staff, teammate workload and prioritization. 
  • Competitive Analysis: In partnership with Strategy, understand competitor loyalty programs and industry trends to ensure our client's program remains competitive and innovative.
    • For financial institution clients, this means tracking trends specific to card-linked loyalty, banking rewards, co-brand partnerships, and the competitive landscape among issuers and fintechs.
  • Budget Management: Oversee our clients program budget, ensuring effective allocation of resources and staying within budgetary constraints.
  • Program Enhancements: Identify opportunities for continuous improvement and propose new features or offerings to maintain our client's interest and engagement, driving organic revenue.
    • This role is responsible for improving the operational excellence of these accounts through efficiencies, personal experience and skillsets as well as influence. 
  • This role has the potential to include direct reports to align with client growth and needs.  Additionally, this role will be responsible for managing several teammates indirectly in support of our client's needs. 

 

What you need to be successful   

  • 8-10 years of experience in client services, account management, relationship management, or customer loyalty roles.
  • Experience within the financial services industry, including prior experience working with or within financial institutions such as banks, credit unions, or card issuers
  • Bachelor's degree in marketing, Business, or a related field.
  • Deep understanding of financial services terminology, culture, and business drivers.
  • Strong analytical skills with experience in data analysis and interpretation.
  • Experience managing complex client relationships with multiple stakeholders. You've worked with clients large enough to have many decision-makers, conflicting priorities, and organizational silos.
  • Knowledge of CRM software, loyalty program platforms, and customer segmentation.
  • Excellent communication skills with emphasis on clarity, documentation, and over-communication.
  • Strong project management abilities with attention to detail.
  • Ability to work cross-functionally in a fast-paced environment.
  • Creative problem-solving and a customer-focused mindset.

Nice to Have

  • Experience with loyalty program platforms
  • Make required
  • Experience navigating the compliance, audit, and regulatory frameworks common in financial institution environments, such as GLBA, CCPA, and banking regulations
  • Experience with card-linked loyalty, banking rewards, or co-brand partnerships
  • Experience coordinating with marketing operations or managing marketing CRM platforms.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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