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Associate Customer Success Manager Jobs in Ohio (NOW HIRING)

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $110K/yr

As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application ...

BrightEdge

Customer Success Manager, Agency

Cleveland, OH · On-site

$90K - $120K/yr

As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Ryder

Customer Success Manager I

Pataskala, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of ...

Ryder System, Inc.

Customer Success Manager I

Etna, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of ...

dLocal

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on - guiding them, supporting them ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Ohio

Associate Customer Success Manager information

See Ohio salary details

$17.6K

$50.4K

$88.4K

How much do associate customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for associate customer success manager in Ohio is $50,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $62,300.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Ohio?

The most popular types of Customer Success Manager jobs in Ohio are:

What are popular job titles related to Associate Customer Success Manager jobs in Ohio?

For Associate Customer Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Ohio look for?

The top searched job categories for Associate Customer Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Associate Customer Success Manager jobs?

Cities in Ohio with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,378 per year, or $24.2 per hour.

Customer Success Manager- Education

Vector Solutions

Cincinnati, OH • On-site

$50K - $65K/yr

Full-time

Medical, Retirement

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.
We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes.
What You'll Do:
  • Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption.
  • Serve as primary contact for administrators in your book of business.
  • Conduct regular business reviews to achieve success against customer goals.
  • Proactively communicate platform updates, best practices, and progress against open issues to your book of business.
  • Identify and escalate major product issues, client concerns, and retention risks.
  • Host best practices webinars and office hours on a rotating schedule.
  • Participate with User Acceptance Testing as requested by senior leadership.
  • In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles.
  • Contribute to team projects as directed by leadership.
  • Serve as point of escalation for customer support issues.
  • Thoroughly understand your product, including independently providing demonstrations to customers.
  • Identify, document, and resolve issues that occur including assisting junior team members with problem solving.
  • Assisting senior team members.
  • Other duties as assigned.

Requirements
What We're Looking For:
  • 3-5 years' experience in a customer-facing, service-oriented position focusing on relationship management.
  • Ability to perform in a self-managed environment.
  • Excellent interpersonal skills needed to develop strong business relationships with clients.
  • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
  • Confidence presenting new ideas to clients and high-level executives.
  • Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
  • Excellent communication skills verbally and written in addition to presentation skills.
  • Strong work ethic and ability to work independently with minimal supervision.
  • Excellent organizational skills.
  • Ability to adapt to new conditions, assignments, and deadlines.
  • Excellent time management, goal setting and prioritization capability.
  • Thrives working in a fast-paced, team environment.
  • Able to travel onsite to assist customers when needed - no more than 10%.
  • Bachelor's degree in a related field preferred.

What You Can Expect From Us:
  • Friendly, open, and casual work environment
  • Comprehensive benefits package effective the first of the month after hire
  • Matching 401(k) retirement plan
  • Healthy work-life balance with flexible work arrangements and generous time off
  • Generous referral incentive program
  • Tuition Reimbursement Program
  • Pet Insurance
  • OnePass Gym/Wellness Discount Program
  • Calm Health-Employee Membership
  • Company social events
  • Employee Resource Groups
  • Philanthropic opportunities

What We Value:
  • Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.
  • Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.
  • Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.
  • Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.
  • Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.
  • Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.
  • Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.

Who We Are:
Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations across education, commercial, and public safety sectors. Our AI-driven software brings training, safety, and workforce operations together, embedded into daily workflows to boost readiness, reduce risk, and drive high-performance results.
We help keep the people who protect and serve others safe on the job. From firefighters and EMS crews, to educators and commercial workforces, we use AI-powered training, workforce scheduling, and performance management to build sharper skills and stronger readiness.
We have approximately 700 team members globally, headquartered in Tampa, FL, with additional offices in Cincinnati, OH, Bloomington, IN, New York, NY, San Diego, CA, and Manila, Philippines. Our mission: empower everyday heroes to make safer, smarter, better decisions.
Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.
Compensation Disclaimer: The base salary range provided is a good-faith estimate at the time of posting. Actual pay may vary based on factors such as skills, qualifications, experience, and work location. Compensation will always comply with applicable state and local pay laws, including but not limited to those in California, Colorado, New York, and Washington.
Salary Description
50-65K + variable pay

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