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Associate Customer Engineer Jobs in Virginia (NOW HIRING)

Capital One

Senior Associate SailPoint Engineer

Richmond, VA · On-site

$54.75 - $70.50/hr

Senior Associate SailPoint Engineer Do you want to work for a tech company that writes its own code ... We make a difference for 65 million customers. At Capital One, you'll be part of a big group of ...

Capital One

Senior Associate SailPoint Engineer

Mclean, VA · On-site

$55.75 - $72/hr

Senior Associate SailPoint Engineer Do you want to work for a tech company that writes its own code ... We make a difference for 65 million customers. At Capital One, you'll be part of a big group of ...

Capital One

Senior Associate SailPoint Engineer

Richmond, VA · On-site

$54.75 - $70.50/hr

Senior Associate SailPoint Engineer Do you want to work for a tech company that writes its own code ... We make a difference for 65 million customers. At Capital One, you'll be part of a big group of ...

RS&H

Civil Engineering Associate I

Glen Allen, VA · On-site

... customers, contractors, team members, and other key stakeholders. If this sounds like the role for ... engineering, and consulting firms, with associates who work hard every day to create tomorrow ...

RS&H

Civil Engineering Associate I

Glen Allen, VA

... customers, contractors, team members, and other key stakeholders. If this sounds like the role for ... engineering, and consulting firms, with associates who work hard every day to create tomorrow ...

CACI

Senior Network Engineer

Chantilly, VA · On-site

$106K - $145K/yr

OR High school diploma or associate degree plus 9+ years supporting large, complex networks ... Strong communication skills and proven ability to collaborate effectively with customers, engineers ...

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All JobsAssociate Customer Engineer JobsAssociate Customer Engineer Jobs in Virginia

Associate Customer Engineer information

What does an associate customer engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an associate customer engineer?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What are some common challenges faced by an associate customer engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What are the most commonly searched types of Customer Engineer jobs in Virginia?

The most popular types of Customer Engineer jobs in Virginia are:

What are popular job titles related to Associate Customer Engineer jobs in Virginia?

For Associate Customer Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Associate Customer Engineer jobs in Virginia look for?

The top searched job categories for Associate Customer Engineer jobs in Virginia are:

What cities in Virginia are hiring for Associate Customer Engineer jobs?

Cities in Virginia with the most Associate Customer Engineer job openings:

Associate Customer Engineer jobs near you
Infographic showing various Associate Customer Engineer job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Senior Associate SailPoint Engineer

Capital One

Richmond, VA • On-site

$54.75 - $70.50/hr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Support the SailPoint identity platform to meet Identity Access Management needs.

  • Identify opportunities for automation, evaluate new tools, and implement technology solutions.

  • Support the rollout and onboarding of new applications related to identity management.

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 174 rated banks

Job description

Senior Associate SailPoint Engineer

Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers.

At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious and ask "what if?" Capital One started as an information strategy company that specialized in credit cards, and we have become one of the most impactful and disruptive players in the industry. We have grown to see ourselves as a technology company in consumer finance, with great opportunities for engineers who want to build innovative applications to give users smarter ways to save, transact, borrow and invest their money, as we seek to disrupt the industry again.

As a Capital One SailPoint Engineer, you'll work on a SailPoint identity platform to support Identity Access Management needs.

Responsibilities:

  • Identify opportunities for automation, evaluate new tools, and drive implementation of technology that creates value for the organization.

  • Build strong relationships with customers, stakeholders, and team members

  • Provide regular updates to the management team on project progress

  • Support the rollout and onboarding of new applications

  • Responsible for overall delivery of software components which meet functional specifications & product requirements

  • Automate component & integration tests

  • Collaborating with tech leads to ensure integrated end-to-end design and delivery

  • Good knowledge of secure coding practices

  • Be fearless and try out new open source technologies/frameworks to solve business problems

  • Be fungible in a full stack team and own all aspects of delivering business applications

  • Assist in monitoring, troubleshooting, and providing problem resolutions to related incidents

  • Operational support with change and incident management processes

Basic Qualifications:

  • High school diploma, GED or equivalent certification

  • At least 1.5 years of Hands On Experience in Java or Python

  • At least 1.5 years of experience SailPoint IdentityIQ

  • At least 1.5 years of experience troubleshooting IGA Rules, workflows and customizations

  • At least 1.5 years of experience in any Databases in writing SQL Queries to extract data.

  • At least 1.5 years of experience troubleshooting end user issues

Preferred Qualifications:

  • Bachelor's Degree

  • 3+ years of experience supporting Java and Sailpoint applications

  • 1+ year of experience with Amazon Web Services (AWS)

  • 2+ years of experience with Cyber Security Domain specifically IAM

  • 2+ years of experience with Role Based Access Controls (RBAC)

  • 2+ years of experience troubleshooting end user issues in Access Certifications

  • Experience with various APIs including SCIM, REST, and SOAP

  • Familiarity with programming and web technologies such as Java or Bean Shell, JavaScript, SPML or SOAP, JSF.

  • ITIL Certification

  • AWS Certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $135,600 - $154,800 for Sr. Assoc, Cyber Technical


New York, NY: $148,000 - $168,900 for Sr. Assoc, Cyber Technical


Plano, TX: $123,300 - $140,700 for Sr. Assoc, Cyber Technical


Richmond, VA: $123,300 - $140,700 for Sr. Assoc, Cyber Technical








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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