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Associate Customer Engineer Jobs in Norfolk, VA (NOW HIRING)

Instant Systems Inc

Associate Engineer

Norfolk, VA

Associate Engineer (AE). The AE will apply engineering principles to acquire, implement, design and ... Developing new products in line with customer design inputs and output needs * Writing and ...

Instant Systems Inc

Associate Engineer

Norfolk, VA · On-site

Associate Engineer (AE). The AE will apply engineering principles to acquire, implement, design and ... in line with customer design inputs and output needs Writing and conducting validation ...

Instant Systems Inc

Associate Engineer

Norfolk, VA · On-site

Developing new products in line with customer design inputs and output needs * Writing and ... associates degree in relevant engineering field, Bachelor's Degree preferred * a Minimum of 1-2 ...

SAIC

Systems Engineer

Hampton, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is looking for a Data Integrity Associate System Engineer to join our ... The successful candidate will be effective at face-to-face interaction with customers and other ...

SAIC

Systems Engineer

Hampton, VA · Remote

$80K - $120K/yr

ORA_ON_SITE Description SAIC is looking for a Data Integrity Associate System Engineer to join our ... The successful candidate will be effective at face-to-face interaction with customers and other ...

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All JobsAssociate Customer Engineer JobsAssociate Customer Engineer Jobs in Norfolk, VA

Associate Customer Engineer information

See Norfolk, VA salary details

$40.2K

$80K

$127.7K

How much do associate customer engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for associate customer engineer in Norfolk, VA is $79,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $91,900.00 per year, depending on experience, location, and employer.

What does an associate customer engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an associate customer engineer?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What are some common challenges faced by an associate customer engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What are popular job titles related to Associate Customer Engineer jobs in Norfolk, VA?

For Associate Customer Engineer jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Associate Customer Engineer jobs in Norfolk, VA look for?

The top searched job categories for Associate Customer Engineer jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Associate Customer Engineer jobs?

Cities near Norfolk, VA with the most Associate Customer Engineer job openings:

Associate Customer Engineer jobs near you
Infographic showing various Associate Customer Engineer job openings in Norfolk, VA as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,954 per year, or $38.4 per hour.

Associate Engineer

Norfolk, VA

Instant Systems Inc
See more jobs at Instant Systems Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Associate Engineer (AE). The AE will apply engineering principles to acquire, implement, design and develop in order to drive innovation and manufacturability to fulfill client needs as well as the strategic direction of the company.

Responsibilities:

    • Supporting product development activities including but not limited to:
      • concept, planning, design, and execution stages of new products or product enhancements
      • risk assessment
      • prototyping and testing concept designs and initial engineering builds
      • design reviews, verification testing, product validation, and usability testing
      • tech transfer to production
    • Ensuring product launches occur on time every time
    • Ensuring products are developed in compliance to applicable regulations, standards and or customer requirements
    • Developing new products in line with customer design inputs and output needs
    • Writing and conducting validation/qualification protocols and reports, and other required documents as per the Quality Management Systems at Instant Systems e.g. SOPs, Work Instructions, Forms, etc.
    • Developing CAD designs and drawings required throughout the value stream of the company
    • Drives continuous Improvement through improvement and or developing in systems and processes
    • Understanding and reporting on applicable product standards
    • Maintaining delivery timelines on tasks and deliverables
    • Evaluating proposed design modifications
    • Conduct preventive and corrective maintenance on production equipment
    • Consulting on quality tasks i.e. investigations, root cause analysis, implementing corrective and preventive actions
    • Reviewing final product documentation for accuracy
      • Other Responsibilities as assigned

To be considered you’ll need:

  • an associates degree in relevant engineering field, Bachelor’s Degree preferred
  • a Minimum of 1-2 years of relevant work experience.
  • Must be able to lift 50+ lbs.
  • Ability to stand for extended periods of time.
  • solid company-centric ideology.
  • creative problem-solving skills.
  • the ability to balance multiple priorities.
  • core values of honesty and respect.
  • a thirst for learning.
  • the desire to be challenged.

You will thrive if you:

  • enjoy an autonomous work environment.
  • have a LEAN mindset.
  • are the first person to help and dependable.
  • seek out opportunities to bring added value.

Company Benefits & Perks

  • 401K
  • Health Benefits: Medical, Dental, Vision
  • Wellness Program
  • Life Insurance
  • Corporate Sponsored Events
  • Skill growth opportunities
  • Short Term Disability
  • Ability to Advance
  • Working with energetic & creative problem solvers
  • A mission worthy of your energy and expertise

Applicants for this position must successfully pass background, drug screen and reference check. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

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