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Assistant Walmart Call Center Jobs (NOW HIRING)

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Prepare reports and assist leadership with data validation, analysis, and operational insights ... Operate standard office and call center equipment, including computers, phone systems, printers ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... goals. * Assist with onboarding and training of new hires. * Escalate performance, attendance, or ...

Capital NYC

Call Center Agent

Miami, FL · On-site

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an ... Answer incoming calls promptly and professionally * Assist customers with product or service ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Prepare reports and assist leadership with data validation, analysis, and operational insights ... Operate standard office and call center equipment, including computers, phone systems, printers ...

MIDTOWN OBGYN

Call Center Representative

Columbus, GA · On-site

$12.75 - $15.75/hr

As a key point of contact, you will assist customers with inquiries, resolve issues, and ensure a ... Follow call center scripts and procedures to deliver consistent service. Requirements:

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Assistant Walmart Call Center information

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How much do assistant walmart call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for assistant walmart call center in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.15 per hour, depending on experience, location, and employer.

What's the easiest job position at Walmart?

The Assistant Walmart Call Center position is generally considered one of the easier roles at Walmart, involving customer service and support tasks that require good communication skills. It typically involves working in a call center environment with standard hours and minimal physical demands. The role often requires basic computer skills and a high school diploma or equivalent.

What are some common challenges faced by an Assistant in a Walmart Call Center, and how can they be effectively managed?

Assistants in Walmart Call Centers often encounter high call volumes and the need to address a wide range of customer concerns efficiently. Balancing speed with quality of service can be challenging, especially during peak hours or promotional periods. Effective time management, active listening, and utilizing available support resources are key strategies to handle these challenges. Additionally, working closely with team leads and leveraging internal knowledge bases can help resolve complex issues and maintain customer satisfaction.

What are Assistant Walmart Call Center jobs?

Assistant Walmart Call Center jobs involve supporting the operations of Walmart's customer service call centers. Employees in these roles typically handle customer inquiries, assist with order tracking, resolve issues, and provide information about Walmart products and services. They may also help escalate complex problems to supervisors, document customer interactions, and ensure a positive customer experience. Strong communication skills and the ability to work in a fast-paced environment are important for this job.

What are the key skills and qualifications needed to thrive as an Assistant in a Walmart Call Center, and why are they important?

To thrive as an Assistant in a Walmart Call Center, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is important for managing customer interactions and information efficiently. Excellent communication, patience, and stress management are crucial soft skills for handling diverse customer concerns and maintaining professionalism. These skills ensure effective resolution of customer issues, enhance customer satisfaction, and contribute to the overall success of the call center team.

Does Walmart pay $18 an hour?

Walmart call center assistants typically earn around $15 to $17 per hour, depending on location and experience. Some roles or shifts may offer higher pay, but $18 an hour is above the standard starting rate for this position. Compensation can also include benefits and bonuses.

What is the difference between Assistant Walmart Call Center vs Customer Service Representative?

AspectAssistant Walmart Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, team-orientedRetail or call center, customer-facing, dynamic
Employer & IndustryWalmart, retail industryVarious industries including retail, telecom, and services
Common Search & ComparisonYesYes

The Assistant Walmart Call Center typically involves supporting Walmart customers via phone or online, focusing on order assistance and issue resolution. Customer Service Representatives work across various industries, providing direct customer support. While both roles require strong communication skills and basic computer knowledge, the Assistant Walmart Call Center role is specific to Walmart's retail environment and call center operations, whereas Customer Service Representatives may work in diverse settings. Understanding these differences helps job seekers find the right fit based on industry and work environment preferences.

Does Walmart have remote call center jobs?

Walmart offers remote call center jobs, including roles like Assistant Walmart Call Center positions, which typically involve customer service, communication skills, and the use of call center software. These positions often require a reliable internet connection and may have flexible or scheduled hours.

What is the hardest position to work at Walmart?

The hardest position at Walmart can vary depending on individual skills and store conditions, but roles such as overnight stocker or cashier are often considered challenging due to physical demands, fast-paced environment, and customer interactions. Positions requiring physical labor, irregular hours, or high customer service expectations tend to be more demanding.
More about Assistant Walmart Call Center jobs
What cities are hiring for Assistant Walmart Call Center jobs? Cities with the most Assistant Walmart Call Center job openings:
What are the most commonly searched types of Walmart Call Center jobs? The most popular types of Walmart Call Center jobs are:
What states have the most Assistant Walmart Call Center jobs? States with the most job openings for Assistant Walmart Call Center jobs include:
What job categories do people searching Assistant Walmart Call Center jobs look for? The top searched job categories for Assistant Walmart Call Center jobs are:
Assistant Walmart Call Center jobs near you
Infographic showing various Assistant Walmart Call Center job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

Call Center Manager

Seacoast Service Partners

Fort Myers, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Description:

Call Center Manager

Residential HVAC & Plumbing

Seacoast Service Partners

Location: Cape Coral / Fort Myers, FL — 100% In-Office (No Remote or Hybrid)

Job Type: Full-time, Exempt (Salary)

Reports To: Shared Services Manager


About Seacoast Service Partners

Seacoast Service Partners (SSP) is a growing residential home services platform transforming the plumbing and HVAC industry with leading partners across Florida. We're building a centralized customer care function to support our family of brands, and we're hiring a hands-on Call Center Manager to help stand it up and run it.


Our Core Values guide everything we do:

  • Working Together — We are people who care about improving lives and our communities.
  • Safety Above All — We are dedicated to creating a safe workforce and workplace for every team member.
  • Integrity & Trust — We deliver the highest quality services to solve our customers' toughest challenges.
  • Results & Growth — We are committed to continuously striving for profitable growth and reinvestment in the future.
Position Summary

The Call Center Manager is responsible for the overall performance, development, quality, and operational success of the Customer Service Representative (CSR) team supporting multiple operating companies. This role will oversee day-to-day call center operations, team development, customer experience, reporting, quality assurance, and operational process improvement. This is a hands-on leadership role for someone who can build structure, coach teams, improve performance, and help create scalable processes in a fast-growing environment.

What You'll Own

Team Leadership & Development

  • Lead, coach, and develop CSR team members and Team Leads
  • Assist with hiring, onboarding, and training new employees
  • Conduct performance reviews, coaching sessions, and corrective action when needed
  • Build a positive, accountable, and customer-focused culture
  • Support scheduling, staffing coverage, and workforce planning

Quality Assurance & Call Monitoring

  • Monitor live and recorded calls daily using RingCentral
  • Score calls against a defined QA rubric covering greeting, discovery, booking, and closing
  • Deliver timely, actionable feedback and track coaching follow-through
  • Identify systemic issues (script gaps, routing errors, training needs) and escalate with recommended fixes

Operations & Performance Management

  • Monitor daily call center performance and service levels
  • Track and improve KPIs, including booking conversion, response times, customer satisfaction, and call quality
  • Build and maintain reporting dashboards and operational scorecards
  • Identify workflow inefficiencies and implement process improvements
  • Partner with leadership to support operational growth initiatives

Customer Experience & Service Standards

  • Support consistent customer experience standards across all brands
  • Assist with escalated customer concerns and resolution management
  • Develop scripts, SOPs, and customer communication standards

Systems & Technology

  • Support ServiceTitan workflows, dispatch coordination, and CRM accuracy
  • Partner with leadership on RingCentral call routing, reporting, and process optimization
  • Maintain operational reporting and data accuracy
  • Support Google LSA lead management and operational follow-up processes
Key Performance Indicators

The Call Center Manager will be responsible for monitoring and improving operational performance metrics, including:

  • Booking conversion rate at or above company target
  • Customer satisfaction (CSAT) score of 4.8 / 5.0 or higher
  • Average speed to answer under 30 seconds
  • Call abandonment rate under 5%
  • First-call resolution at 85% or higher
  • CSR quality assurance (QA) scores meeting company standards
  • Consistent follow-up and lead management compliance
  • Team attendance, schedule adherence, and productivity
  • Employee retention, engagement, and development
  • Accurate reporting and operational dashboard maintenance
  • Continuous improvement in call handling, customer experience, and operational efficiency
Required Qualifications
  • 5+ years of call center, customer service, or operations leadership experience
  • 3+ years of direct team management experience in a high-volume environment
  • Strong leadership, coaching, accountability, and employee development skills
  • Experience managing KPIs, reporting, and operational performance metrics
  • Strong communication, organizational, and problem-solving abilities
  • Experience handling escalated customer concerns and conflict resolution
  • Proficiency with Microsoft Excel, reporting tools, and general business systems
  • Ability to work in a fast-paced, changing environment and manage multiple priorities
  • High school diploma or equivalent
Preferred Qualifications
  • Experience in HVAC, plumbing, electrical, or home services industries
  • ServiceTitan experience
  • RingCentral or call center phone system experience
  • CRM management experience
  • Experience building or scaling call center operations
  • Multi-location company experience
  • Experience with quality assurance (QA), call monitoring, and workforce management
  • Bilingual English/Spanish
  • Associate’s or Bachelor’s degree in Business, Communications, or related field
What We Offer
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Clear growth path in a growing home services platform
  • Opportunity to help build a centralized call center from the ground up with leadership support and dedicated resources

Seacoast Service Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Requirements: