Assistant To Operations Manager Jobs in Quebec (NOW HIRING)

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully.

Assistant Managers, Operations manage business enablers (including financial, profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store's weekly schedule and accomplishing people-related administrative activities (including completing payroll and other documentation). Assistant Managers, Operations also execute company-driven operations-focused projects and initiatives at the store level.

Core Responsibilities of the Job Operations, Product, and Strategy Implement the Store Manager's Operations vision for the store and cascade to team members. Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations. Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.

Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning). Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations. Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries

Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC). Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations

Leadership and People Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures. Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.

Establish supportive and productive relationships with all team members, focusing on personal and professional development. Guest Experience and Community Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store). Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations

Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to "make it right" for guests. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours People Management Leadership role indirectly responsible for subset of store employees as delegated by Store Manager What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches) Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays Experience 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor's degree or equivalent Experience: 1 year retail or sales specific management experience Work Context (e.g., environment, interactions, physical) Work occurs in an environment with bright lights and loud music Work is accomplished as part of a team and also independently Work may involve managing conflict or mediating problems between others or deescalating guest issues Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour) Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) Compensation & Benefits Package Base Pay Range: $24.54 - $33.21/hour, subject to minimum wage in the location Target Bonus: 25% Total Target Base Pay Range: $30.68 - $41.51/hour lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity

As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works.

We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) This role is for an existing vacancy. When a Pop-Up location first opens, the initial roles are considered new vacancies.

Any future openings at that same location are classified as existing vacancies. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Qui nous sommes lululemon est une entreprise innovante de vetements performants pour le yoga, la course a pied, l'entrainement et d'autres activites sportives. En etablissant des standards eleves en matiere de tissus techniques et de design fonctionnel, nous creons des produits et des experiences qui aident les gens a bouger, a croitre, a tisser des liens et a se sentir bien. Nous devons notre succes a nos produits innovants, a l'importance que nous accordons a nos magasins, a notre engagement envers notre personnel et aux connexions incroyables que nous etablissons dans chaque communaute ou nous nous trouvons.

En tant qu'entreprise, nous nous efforcons de creer un changement positif pour construire un avenir sain et prospere. Cela consiste notamment a creer un environnement equitable, inclusif et axe sur la croissance de nos employes. Resume du poste Le gerant adjoint responsable du fonctionnement joue un role primordial dans l'equipe de gestion du magasin : il s'assure que les activites a notre magasin de vente au detail se deroulent sans probleme et qu'elles obtiennent du succes.

Le gerant adjoint responsable du fonctionnement gere les aspects facilitant l'activite commerciale (notamment l'aspect financier, les etats des resultats, le budget, les depenses et les caisses). De plus, il s'assure que les stocks, les fournitures, les relations avec les fournisseurs, la technologie et les installations sont maintenus et optimises. Il doit mettre sur papier l'horaire hebdomadaire du magasin et effectuer des taches administratives liees au personnel (notamment la preparation des fiches de paie et d'autres documents).

Le gerant adjoint responsable du fonctionnement execute aussi les projets et les initiatives de fonctionnement relevant de l'entreprise a l'echelle du magasin. Principales responsabilites liees au poste Activites, produits et strategies Concretiser la vision du gerant de magasin concernant le fonctionnement du magasin et la transmettre en cascade aux membres de l'equipe. Planifier et preparer les horaires hebdomadaires des membres de l'equipe en fonction des besoins en main-d'uvre, de la disponibilite et des contraintes budgetaires.

Se deplacer de maniere dynamique dans le magasin pour evaluer les besoins de l'entreprise, de l'equipe et des invites et y repondre. Effectuer des examens, faire des suivis et collaborer avec le gerant de magasin pour gerer le budget et les autres donnees et mesures commerciales (p. ex., les etats des resultats, les depenses) et fournir des informations sur les processus de planification (p

ex., la revision trimestrielle des affaires du magasin et la planification des ventes). Fournir un encadrement de la surface de vente aux membres de l'equipe, notamment en planifiant la presence sur le plancher pour la vente au detail et en prenant des decisions pour maintenir l'efficacite et l'efficience des operations de la surface de vente. Contribuer a la gestion par l'ecoulement des stocks en assurant l'exactitude de l'inventaire et en coordonnant les heures de la main-d'uvre pour une reception efficace des livraisons de produits

Executer les directives, les projets et les initiatives de fonctionnement a l'echelle de l'entreprise (p. ex., depuis le SSC; centre d'assistance aux magasins). Comprendre les politiques et procedures de securite du personnel et y adherer afin de maintenir un environnement de travail securitaire

Effectuer le travail conformement aux politiques, procedures et lois ou reglements applicables. Leadership et personnel Creer et favoriser un environnement d'equipe respectueux et inclusif en accueillant et en celebrant les differences afin de garantir une experience favorable, productive et amusante pour tous les membres de l'equipe. Effectuer les demarches administratives necessaires au soutien des membres de l'equipe, notamment en remplissant les fiches de paie, en approuvant les demandes de vacances et de conges, en approuvant les permutations de quart de travail et toute autre documentation conformement aux politiques et aux procedures.

Informer les gestionnaires de personnel des besoins lies a la croissance de l'equipe et projetes afin de favoriser la consolidation d'une equipe forte et diversifiee en fonction des tendances d'exploitation et des resultats. Etablir des relations soutenantes et productives avec les membres de l'equipe, en mettant l'accent sur le developpement personnel et professionnel. Experience-invite et communication Favoriser une experience-invite harmonieuse du debut a la fin en surveillant l'integration des programmes omnicanaux (p.

ex., la surveillance des transactions avec les invites en magasin, l'achat en ligne et le ramassage en magasin, les ventes par telephone et l'expedition a partir du magasin). Collaborer avec les membres de l'equipe afin de garantir une experience-invite optimale qui valorise le temps des invites et favorise le fonctionnement du magasin. Repondre aux retroactions des invites et regler les problemes, y compris les procedures d'escalade des invites et les requetes urgentes, afin de les aider a obtenir satisfaction

Responsabilite en matiere de budget Assumer la responsabilite des aspects delegues du budget controlable et des heures de la main-d'uvre. Gestion du personnel Assumer la responsabilite indirecte de la gestion d'un sous-groupe d'employes du magasin selon les directives du gerant de magasin. Nos besoins Inclusion et diversite : Cree/soutient un environnement inclusif qui valorise/celebre les differences.

Integrite: Se comporte de maniere honnete, equitable et ethique. Adaptabilite/Agilite : Sait gerer l'incertitude et l'ambiguite et peut changer de priorites dans un environnement en evolution rapide; se remet rapidement des echecs. Leadership : A la capacite et le desir de diriger et d'inspirer les autres; motive, responsabilise, developpe et dirige les personnes dans leur travail.

Collaboration et travail d'equipe : Travaille de maniere productive avec les autres et les soutient pour atteindre des objectifs communs; recherche des connexions, des partenariats et des points de vue divers. Prise de decisions/resolution de problemes : Determine les occasions d'amelioration; evalue les solutions de rechange et prend des decisions judicieuses en temps opportun. Pensee strategique : Reflechit aux repercussions a long terme des decis...