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Assistant Management Analyst Jobs in Arizona (NOW HIRING)

phoenixNAP

Senior Asset Management Analyst

Phoenix, AZ · On-site

$65 - $90/hr

The Senior Asset Management Analyst role involves the purchasing, inventory, tracking and ... * Assist with the preparation, organization and completion of time sensitive projects via ...

ASRC

Senior Risk Management Analyst

Tempe, AZ

Identify patterns, concerns and trends to management to assist in loss reduction, based on ... analysis; looks beyond the obvious and doesn't stop at the first answers. Time Management * Uses ...

The State of Arizona

Mgt Analyst 2

Phoenix, AZ · On-site

$51K/yr

Management Analyst 2 - Learning Management System Specialist Job Location: 3550 N. Central Avenue ... or assist with system upgrades, enhancements, and process improvements Provide guidance and ...

PenFed Credit Union

CRM/CX Analyst

Phoenix, AZ

The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and ...

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Assistant Management Analyst information

What is an assistant management analyst?

Assistant Management Analysts are entry-level professionals who support management analysts in evaluating organizational processes, identifying areas for improvement, and implementing solutions to enhance efficiency. They often assist with data collection, research, and analysis to help organizations solve problems and achieve their goals. Typically, they work under the supervision of more experienced analysts and may be involved in preparing reports, presentations, and recommendations for management.

What are the key skills and qualifications needed to thrive as an assistant management analyst?

To thrive as an Assistant Management Analyst, you need strong analytical abilities, attention to detail, and a bachelor’s degree in public administration, business, or a related field. Proficiency with data analysis tools, Microsoft Excel, and report-writing software is commonly required. Excellent communication, problem-solving skills, and the ability to work collaboratively set top performers apart. These competencies are crucial for effectively supporting organizational decision-making and optimizing operational efficiency.

What are some common challenges assistant management analysts face when supporting multiple projects simultaneously?

Assistant Management Analysts often juggle several projects at once, which requires strong organizational skills and the ability to prioritize tasks effectively. Balancing competing deadlines and responding to requests from different departments can be challenging, especially when project scopes shift or urgent issues arise. Successful analysts develop proactive communication habits, keep meticulous records, and regularly update stakeholders to ensure projects stay on track. This dynamic environment fosters adaptability and encourages continuous learning, making it a great fit for those who thrive in fast-paced, collaborative settings.

What is the difference between Assistant Management Analyst vs Management Analyst?

AspectAssistant Management AnalystManagement Analyst
Required CredentialsBachelor's degree in business, finance, or related field; some roles may require certificationsBachelor's or master's degree; certifications like CAP or PMP can be advantageous
Work EnvironmentEntry-level position, often in government agencies or consulting firms, supporting senior analystsMore independent role, analyzing data, developing recommendations, and implementing solutions
Employer & Industry UsageCommon in government, consulting, and corporate sectorsPrimarily in consulting firms, government agencies, and large corporations

The main difference is that an Assistant Management Analyst typically supports and assists senior management analysts with data collection and preliminary analysis, while a Management Analyst independently conducts comprehensive analysis and develops strategic recommendations. The Assistant role is often a stepping stone to becoming a Management Analyst.

Do you need a degree to be an Assistant Management Analyst?

Typically, a bachelor's degree in business, management, finance, or a related field is required for an Assistant Management Analyst position. Relevant skills such as data analysis, communication, and proficiency with management tools can also be important, and some employers may prefer candidates with additional certifications or experience.

Is assistant management analyst a good career?

An assistant management analyst is an entry-level role that supports organizational decision-making through data analysis, report preparation, and process improvement. It offers opportunities for skill development in areas like project management, data analysis, and communication, often leading to advancement into senior analyst or management positions. The role typically requires strong analytical skills, attention to detail, and proficiency with tools like Excel or data management software.

What are the most commonly searched types of Management Analyst jobs in Arizona?

The most popular types of Management Analyst jobs in Arizona are:

What are popular job titles related to Assistant Management Analyst jobs in Arizona?

For Assistant Management Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Assistant Management Analyst jobs in Arizona look for?

The top searched job categories for Assistant Management Analyst jobs in Arizona are:

What cities in Arizona are hiring for Assistant Management Analyst jobs?

Cities in Arizona with the most Assistant Management Analyst job openings:

Assistant Management Analyst jobs near you

Workforce Management Analyst

CNA National Warranty Corp

Scottsdale, AZ • On-site

Full-time

Posted 26 days ago

Key responsibilities

  • Monitor real-time contact center performance metrics such as service levels, call volume, abandon rates, and staffing coverage.

  • Manage intraday staffing variances by adjusting schedules and staffing plans to meet service level goals.

  • Support and administer CCaaS platforms, including system configurations, troubleshooting, and collaborating with stakeholders on system updates and improvements.

Job description

About the Role

CNA is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.


Location

This position is based in Scottsdale, Arizona, and follows a hybrid work schedule of four days onsite and one day remote each week.


What You’ll Do

  • Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.
  • Work with leadership team to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operation
  • Maintain accurate schedules, staffing plans, and workforce updates to support service level goals.
  • Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.
  • Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.
  • Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.
  • Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.
  • Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.
  • Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.


What We’re Looking For

  • 3-5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.
  • Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.
  • Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.
  • Ability to predict call and chat volumes and convert those metrics into staffing requirements
  • Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.
  • Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.
  • Strong communication, organization, documentation, follow-up, and problem-solving skills.
  • Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.


Education

  • Bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred. High school diploma with technical certifications 


Why Join?

At CNA, you’ll be part of a collaborative team that values accountability, continuous improvement, and exceptional service. This role offers the opportunity to make a meaningful impact on department performance by improving staffing visibility, system reliability, operational efficiency, and the overall customer and employee experience.

CNA offers service contracts, warranties and other protection products to vehicle purchasers through franchised automobile dealerships nationwide. Founded in 1982 and headquartered in Scottsdale, Arizona, we set out to redefine the service contract industry with a commitment to being the best and doing the right thing. More than 40 years later, we remain true to that vision, evolving alongside the auto industry and delivering top-notch products with exceptional customer service.


Our organizational culture thrives on challenge and engagement, providing opportunities for employees to learn, grow, and feel a sense of purpose within our dynamic workplace.


In 2024, CNA received a MOTOR Top 20 Award from MOTOR Information Systems for our electric vehicle service contract. We have been named a #1 provider 22 times in the Dealers’ Choice Awards. In addition, CNA was the first and one of only two service contract companies recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates. 


We are a wholly owned subsidiary of CNA Financial, one of the nation’s oldest and largest commercial insurers with more than $60 billion in assets.