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Assistant Garmin Jobs (NOW HIRING)

Garmin Ltd

Inside Sales Representative

Olathe, KS · On-site

In this role, you will be responsible for growing sales and promoting the Garmin brand through ... assist in the processing of the customer orders and inquiries * Assist with special projects as ...

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Garmin International, Inc.

CAD Librarian

Salem, OR · On-site

... Garmin standards * Participate in the usability, testing, and validation of the CAD tools and engineering processes * Assist with user support of the tools and processes used for the library change ...

Garmin International, Inc.

Tax Accountant

Olathe, KS · On-site

Overview We are seeking a full-time Tax Accountant at Garmin's U.S. headquarters in the Greater ... Maintain/reconcile general ledger tax accounts * Assist with global income tax provision, including ...

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What is the difference between Assistant Garmin vs Assistant GPS Technician?

AspectAssistant GarminAssistant GPS Technician
CertificationsGarmin product training, GPS device certificationsGPS technology certifications, technical training
Work EnvironmentRetail stores, customer support, field serviceFieldwork, installation sites, technical support centers
Industry UsageConsumer electronics, outdoor recreationNavigation systems, surveying, telecommunications
Common Search IntentAssisting Garmin device users, product supportGPS device troubleshooting, installation assistance

Assistant Garmin primarily focuses on supporting Garmin GPS products, including customer service and product support in retail or field settings. Assistant GPS Technician may involve more technical tasks like installation and troubleshooting of GPS systems in various industries. While both roles require GPS-related knowledge, Assistant Garmin is more customer service-oriented, whereas Assistant GPS Technician emphasizes technical skills and fieldwork.

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Marine/RV Field Service Engineer 2

Marine/RV Field Service Engineer 2

Garmin International, Inc.

Elkhart, IN • On-site

Full-time

Posted 13 days ago

Garmin rating

8.8

Company rating: 8.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

8th of 141 rated electronics manufacturers

Job description

Overview
We are seeking a full-time Marine/RV Field Service Engineer 2 In this role, you will be responsible for providing technical support and training on specifications, capabilities, and operation of Garmin marine/RV products to external customers, Garmin associates, boat OEMs (Original Equipment Manufacturers), RV (Recreational Vehicle) OEMs, OEM dealers and installation dealers.
Essential Functions
  • Resolve internal, external, and commercial marine/RV Product Support inquiries
  • Become highly knowledgeable in specifications, capabilities, and operation of Marine/RV segment products
  • Manage product issue cases encompassing all of the marine/RV segment
  • Analyze, monitor, document, communicate and report marine/RV product quality trends
  • Partner with Quality and Engineering departments to convey impact of field and customer reported issues while documenting and communicating resolution to the Product Support organization
  • Use strong written and verbal communication skills to summarize and explain complex hardware and software issues to engineering and other relevant product groups locally and globally
  • Develop and own marine/RV support training related to installation, calibration, set-up and operation
  • Travel to customers facilities to provide regular on-site support of Marine/RV Installations
  • Mentor and train new/developing Field Service Engineers
  • Review owner's manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
  • Identify and recommend improvements in Garmin marine/RV products, documentation, and procedures
  • Create regular monthly reports for on-site support
  • Accompany Sales on OEM and dealer sales calls and assist in the specification of Garmin or Fusion Entertainment products for sales quotes
  • Act as embedded Garmin technical representative to ensure installations meet Garmin standards for quality and functionality
  • Maintain professional and courteous demeanor with all OEM personnel
  • Respect and observe the rules and policies of the OEM while onsite
  • On-site support of Marine/RV OEM Installations and troubleshooting in manufacturing environment
  • Verify reported defective products at Customer's facility
  • Train customer's associates in the installation and operation of Garmin Marine/RV, Fusion Entertainment equipment and other related items
  • Meet all of productions needs related to Garmin including:
  • Coordinate schedule with the production line and sea trials
  • Resolve problems that arise
  • Adjust priorities at a moment's notice
  • Maintain communication with Garmin headquarters including:
  • Document and complete reports on the work performed.
  • Reporting failures and tracking trends

Basic Qualifications
  • Associate's Degree or equivalent military/trade school, or NMEA certification AND a minimum of 4 years of experience, performing a role substantially similar to the essential functions of this role, including 4 years installation and troubleshooting OR an equivalent combination of education and relevant experience
  • Ability to travel to customer, OEM, manufacturing locations or other Garmin needed events
  • Strong ability to troubleshoot, install and resolve issues with Garmin Marine/RV products in office and field
  • Must demonstrate a high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines
  • Must demonstrate a superior customer-oriented attitude
  • Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
  • Must demonstrate an ability to prioritize and manage multiple tasks simultaneously
  • Must be team-oriented, possess a positive attitude and work well with others
  • Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
  • Ability to prioritize and multi-task in a flexible, fast paced and challenging environment
  • Driven problem solver with proven success in solving difficult problems
  • Excellent time management and follow-up skills
  • Superior organizational and analytical skills with keen attention to detail and quality

Desired Qualifications
  • Bachelor's Degree
  • 4+ years of Garmin Marine/RV product installation experience
  • Previous experience in a Marine/RV OEM or installing dealer facility
  • NMEA Basic/NMEA Advanced Certification

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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