Description:
Position Summary
We are seeking a reliable, detail-oriented Administrative Assistant to support day-to-day operations in our heavy-duty truck repair business. This role serves as a key point of contact for customers, providing front-office administrative support.
The ideal candidate is customer-focused, highly organized, proactive, and comfortable working in a fast-paced service environment that requires frequent communication with customers, technicians, and parts staff.
Requirements:
Key Responsibilities
Administrative & Office Support
โข Answer, screen, and direct incoming phone calls in a professional and courteous manner
โข Greet customers, drivers, vendors, and staff; maintain a welcoming and organized reception area
โข Provide excellent customer service in person, by phone, and via email
โข Perform general clerical duties including filing, scanning, photocopying, data entry, and email management
โข Prepare, organize, and maintain documents, records, and correspondence
โข Assist with incoming and outgoing mail and package handling
โข Update internal databases, customer contact lists, and records as needed
โข Support office operations, including supply ordering
โข Assist with processing customer credits and tracking returns
โข Provide administrative support to service, parts, and management teams as assigned
โข Serve as a point of contact for service customers, ensuring professional and timely communication
โข Provide customers with updates on repair status
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Key Traits for Success
โข Strong decision-making and problem-solving abilities
โข Excellent communication skills with the ability to balance customer needs and internal coordination
โข Proactive, adaptable, and able to multi-task effectively
โข High attention to detail and accuracy
โข Ability to work within established processes while adapting to changing situations
โข Professional demeanor with the ability to remain calm under pressure
โข Interest in continuous improvement and finding more efficient ways of working
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Qualifications & Requirements
Required
โข High school diploma or equivalent
โข Pre-employment drug screen required; enrollment in random quarterly drug testing pool
โข Strong verbal and written communication skills
โข Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment
โข Ability to maintain confidentiality and handle sensitive information
Preferred
โข Previous experience in an administrative, receptionist, or customer service role
โข Experience in an automotive, truck, or equipment repair facility
โข Working knowledge of heavy-duty truck maintenance, repair processes, and parts
โข Experience with Fullbay or similar shop management software
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Physical Requirements
โข Ability to sit, stand, and walk for extended periods
โข Ability to lift up to 20 lbs occasionally
โข Ability to work in a fast-paced, industrial office environment
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Work Environment
This position operates within a heavy-duty truck repair and parts sales facility, requiring regular interaction with mechanics, drivers, fleet managers, vendors, and parts suppliers. The role combines front-office administrative work with hands-on coordination in the service department.