Assistant Hqs Inspector Jobs in Wisconsin (NOW HIRING)

KENOSHA HUMAN DEVELOPMENT SERVICES, INC.
3536 52nd Street Kenosha, WI 53144
Division/Department: Housing Assistance Services
Location: Main Office
Job Title: Housing Stability Case Manager
Reports To: Homeless Services Program Manager
Type of Position: Full-time
FLSA Status: Non-Exempt
Schedule: 40 hours per week or as demanded by the job
Starting Pay: $22.60 per hour
POSITION SUMMARY
This position is responsible for providing and coordinating comprehensive housing-focused services to individuals and families at risk of or experiencing homelessness. The position works to prevent homelessness when possible and to rapidly connect individuals and families experiencing homelessness to safe, stable, and permanent housing through a planned, coordinated, and efficient approach.
RESPONSIBILITIES
1. Facilitate the program admission process in a timely manner
a. Learn and apply established policies, procedures, and funder requirements as standard practice in the determination of eligibility.
b. Obtain third party verification of homelessness to determine program eligibility.
c. Provide clients with a program orientation at intake meeting.
d. Enter initial participant/household data into the Client Tracking System and the WI Homelessness Management Information
System (HMIS) within five days of intake.
e. Complete participation agreement and enrollment documents with participants.
2. Rapid Rehousing: Provide ongoing case management services, including assessing, arranging, coordinating, and monitoring individualized services and supports to promote housing stability for program participants who have obtained permanent housing through the Rapid Rehousing program.
a. Provide mobile case management and advocacy for participants to ensure all clients have access to the available services, which may include meeting at partner agencies, library, coffee shop, or other safe and mutually agreed upon location
b. Assist clients obtain safe secure living arrangements by teaching apartment searching skills.
c. Assist clients move in and out of apartments/houses.
d. Provide assistance to ensure participants have access to food, clothing, household items and furniture.
e. Help participants learn to live in housing, maintain their housing in a safe manner and get along with fellow tenants and the landlord/property manager.
f. Conduct home visits as established with the participant.
g. Create a comprehensive Housing Stability Plan with the participant and provide appropriate interventions to assist with goal achievement focused on planning a path to permanent housing stability
h. Provide opportunities for individualized budgeting and money management services to program participants as needed.
i. Teach basic, intermediate, and advanced social skills based on need.
j. Work with the participant to develop a Housing Stability Plan that is based on the participant's individual needs.
k. Coordinate opportunities for educational advancement, such as GED preparation and attainment, post-secondary training,
and vocational education as needed.
l. Assist with job preparation and attainment, such as career counseling, job preparation training, dress and grooming, job placement and job maintenance.
m. Provide referral to and assistance with accessing mainstream benefits, including food stamps, childcare assistance, and health insurance, mental health, AODA and medical services as needed.
n. Provide transportation as needed and assist in developing transportation skills.
o. Conduct re-evaluations to determine ongoing program eligibility for continued rapid rehousing programming.
p. Work intensively with the participant to implement the estabilished discharge plan six months prior to program exit and provide needed interventions to ensure program discharge to permanent housing and self-sufficiency.
3. Prevention: Work with individuals and families who are at risk of losing their housing to identify immediate housing concerns, explore solutions, and develop a plan to prevent eviction and homelessness. Use a housing problem-solving approach to identify resources, resolve barriers, and stabilize the household's housing situation.
a. Conduct participant assessments to understand the circumstances contributing to the housing crisis, verify eligibility for program assistance, and work with participants to identify practical steps and resources to maintain housing following payment of rental arrears.
b. Obtain and verify required documentation to determine program eligibility.
c. Conduct a Housing Quality Standrds (HQS) Inspection of the unit.
d. Communicate with landlords and participants as appropriate to obtain required documentation in accordance with program guidelines.
e. Process and coordinate payments for eligible rental arrears to help prevent eviction and housing loss.
f. Connect participants with appropriate community resources when additional assistance is needed to prevent future housing instability.
g. Ensure all required eligibility documentation, participant records, case notes, landlord documentation, payment requests, and other program records are accurate, complete, and submitted within established deadlines.
4. Develop and maintain collaborative relationships with landlords, emergency shelters, homeless outreach workers, and other community service providers to coordinate housing and supportive services for individuals and families who are at risk of or experiencing homelessness.
5. Ensure all required documentation is accurate, complete, and submitted within established deadlines.
a. Complete all required assessments and service plans as directed.
b. Complete all required housing documents prior to requesting security deposits, rent payments and/or arrears.
c. Use Client Tracking System to document client contacts and progress.
d. Complete data entry into Clarity, the Homeless Management Information System (HMIS) and run reports as required.
e. Complete check requests on a monthly basis.
f. Upload and keep housing documents current in the check request system.
g. Complete and maintain client files and ensure the information matches the data entered in HMIS.
h. Complete and file discharge plans appropriately.
6. Learn and follow the EHH Prevention and Rapid Rehousing Standards.
7. Understand System Performance Measures and assist with monitoring, tracking, and improving performance to support program goals and outcomes.
8. Participate in staff meetings, case consultations, trainings, committees, and other activities that support effective housing prevention services and collaboration with community partners.
9. Participate in the twice annual Point-in-Time Event as requested.
10. Meet regularly with supervisors to review program activities, documentation, case management concerns, and other issues requiring guidance or support.
11. Demonstrate an understanding of cultural diversity and consistently show respect, sensitivity, and openness toward the values, beliefs, and perspectives of others.
12. Complete other tasks as assigned by supervisors.
RELATIONSHIP DEVELOPMENT
1. Is responsible for creating a positive, relaxed and supportive environment
a. Actively engages clients in amicable conversation, shares in activities and responds to needs/requests in a timely fashion
b. Accepts and respects the client's circumstances, asks about feelings and interests; validates feelings with empathy, offers encouragement; celebrates accomplishments
EFFECTIVE TEACHING
1. Promotes a strength-based approach to teaching functional skills
a. Teaching interactions include positive, supportive quality components (i.e. voice tone, enthusiasm, appropriate physical proximity, and eye contact)
b. Skills, routines, and program expectations are preventively taught, specific praise is given to reinforce positive behavior, constructive feedback teaches a replacement skill; safe, planned de-escalation techniques are used in response to aggressive/challenging behavior
c. Perceives and responds directly to teaching and problem-solving opportunities
d. Teaching components include praise, empathy, specific skills and behavioral descriptions, and goal-centered rationales
TREATMENT PLANNING
1. Identifies the treatment needs of the client and collaborates on an agreed upon plan to achieve their goals
a. Assesses the client's strengths and challenges, develops a realistic plan along with the client
b. Provides services and collaborates with community resources
c. Identifies and teaches treatment-specific skills that support the client's success
PROFESSIONALISM
1. Conduct oneself in a professional manner
a. Maintain the confidentiality and other rights of participants, families and staff and follow HIPPA Guidelines for all verbal and written communication
b. Problem-solve difficult situations in a timely manner
c. Manage difficult or emotional consumer situations by responding promptly to needs, requests for assistance and services
d. Promote a harassment-free environment
e. Give, receive and act upon feedback from supervisors and co-workers in an appropriate manner
f. Maintain professional boundaries with consumers and co-workers at all times
g. Attend training as requested by supervisors, including specialized training on domestic violence, human trafficking and sexual assault as needed
h. Other tasks as assigned by supervisors
QUALIFICATIONS: Bachelor's Degree in a human service-related field and/or experience working with individuals and families at risk of or experiencing homelessness, and/or other issues that put individuals at risk of housing instability.
1. Ability to effectively communicate, both written and verbally, in the English language
2. Must have reliable transportation and valid driver's license with good driving record
3. Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
4. Ability to move 20 lbs. or more
5. Ability to accept high potential risk for exposure to infectious disease
6. Ability to adapt to changes in the work environment, manages competing demands, change approach or method to best fit the situation, and deal with frequent change, delays, or unexpected events
7. Ability to regularly ask, give, receive, and implement feedback regarding programming, treatment, and job performance
8. Ability to maintain records and document case notes daily
9. Ability to give and accept feedback as a part of a team
10. Ability to traverse within the workspace and community frequently
11. Be willing to learn and work with the treatment philosophies
12. Bilingual in Spanish a plus
Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex, religion, disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.