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Assistant Director Of Client Services Jobs (NOW HIRING)

HighGear

Director of Solution Client Strategy Director of Client Strategy & Solution Architecture HighGear ... Lead and grow the Configuration Services team, providing strategic direction, quality oversight ...

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive ...

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How much do assistant director of client services jobs pay per year?

As of Aug 9, 2026, the average yearly pay for assistant director of client services in the United States is $71,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $89,500.00 per year, depending on experience, location, and employer.

How does an assistant director of client services typically collaborate with other departments to improve client satisfaction?

An Assistant Director of Client Services regularly works cross-functionally with departments such as sales, operations, and product development to ensure client needs are consistently met and exceeded. This collaboration often involves participating in strategy meetings, providing client feedback to inform service improvements, and coordinating with account managers to resolve issues promptly. Building strong interdepartmental relationships is key to streamlining communication and implementing client-focused solutions efficiently. This role also frequently leads or contributes to initiatives aimed at enhancing the overall client experience.

What are the key skills and qualifications needed to thrive as an assistant director of client services, and why are they important?

To thrive as an Assistant Director Of Client Services, you need strong leadership abilities, a background in client relationship management, and typically a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and project management systems is often required. Excellent communication, problem-solving, and organizational skills set standout candidates apart in this role. These skills ensure effective service delivery, client satisfaction, and the ability to lead teams in achieving strategic objectives.

What is the difference between Assistant Director Of Client Services vs Client Services Manager?

AspectAssistant Director Of Client ServicesClient Services Manager
Required CredentialsBachelor's degree; experience in client relations; certifications like CRM or customer service managementBachelor's degree; experience in client management; certifications like CRM or customer service management
Work EnvironmentSupports senior leadership; oversees client service teams; strategic planningManages daily client interactions; supervises client service staff; operational focus
Employer & Industry UsageCommon in corporate, agency, and consulting firmsWidely used in service industries, including finance, tech, and healthcare

The Assistant Director Of Client Services and Client Services Manager roles share similar credentials and industry usage. The Assistant Director typically supports higher-level strategic initiatives and oversees multiple teams, while the Client Services Manager focuses on daily client interactions and team supervision. Both roles are essential for maintaining client satisfaction and require relevant experience and certifications.

What does an assistant director of client services do?

An Assistant Director of Client Services supports the Director in overseeing the client services department, ensuring that clients receive high-quality service and support. Their duties often include managing client relationships, supervising staff, developing service strategies, and resolving escalated issues. They also analyze client feedback to improve processes, coordinate with other departments, and help implement policies to enhance client satisfaction. This role requires strong leadership, communication, and problem-solving skills.
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Assistant Director Of Client Services jobs near you
Infographic showing various Assistant Director Of Client Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,970 per year, or $34.6 per hour.

Director, Client Services

Maiden Home, Inc.

Manhattan, NY • On-site

$160 - $200/hr

Other

Re-posted 18 hours ago

Job description

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

We’re seeking a Director of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale consultation, order management, and post-delivery care for our clients and trade partners—ensuring every interaction reflects exceptional taste, precision, and warmth. You’ll report directly to the SVP of Retail & Sales and partner closely with all cross-functional teams (Operations, Sales, Flagship, Marketing, E‑Commerce, Product) to deliver a seamless journey that builds loyalty and drives repeat business.

What You’ll Own

Client Experience Standards & Clienteling

  • Define the client services model for the Maiden Home clientele, including SLAs, QA, escalation protocols, and quality standards.
  • Work with SVP of Retail & Sales to design the VIP, trade service tiers and proactive touchpoints throughout the client experience, leading to incremental revenue generation over time.
  • Establish training and service rituals that reflect the Maiden Home brand.
  • Design and allocate books of business across the team.
  • Design and implement quality assurance practices that instill the Maiden Home brand voice throughout all client interactions.
Team Leadership & Development
  • Lead, coach, and develop the Client Services team across channels (email, phone, chat)
  • Create and facilitate ongoing training programs that develop the teams’ expertise in: product knowledge, design fluency, and luxury etiquette).
  • Address performance clearly and decisively, championing a culture of excellence over comfort.
  • Stay informed and aware of emerging market trends, high-caliber talent, industry best practices, technologies, and platforms.
  • Set clear goals, career paths, and accountability measures that motivate excellence.
Operational Excellence & Issue Resolution
  • Oversee the full order lifecycle support: quote-to-order handoff, trade/commercial account support (if applicable), production updates, and delivery readiness.
  • Drive process improvements to reduce friction, prevent issues, and improve accuracy (order entry, change orders, lead times, claims).
  • Build and refine playbooks for complex cases: custom pieces, COM/COL, international shipping, multi-stop deliveries, and installation.
  • Implement a service recovery framework that protects margins while prioritizing long-term loyalty.
  • Partner with Operations to improve root-cause prevention (damage, delays, missing parts, workmanship concerns).
Cross-Functional Partnership
  • Partner with SVP of Sales & Retail to ensure consistent service standards and hand offs for VIPs, designers, and trade accounts.
  • Serve as the voice of the client across the business—translating feedback into actionable improvements.
  • Partner closely with cross-functional teams (Operations, Sales, Flagship, Marketing, e‑Commerce, Product) on special projects that create a seamless journey that builds loyalty and drives repeat business.
  • Collaborate with Product/Design on documentation, care guides, and packaging improvements.
  • Work with Finance on credits/returns policies and approval thresholds.
Qualifications:
  • 10+ years in client services/client concierge/VIP clienteling teams at a luxury brand—plus 4+ years leading client-facing teams
  • Clear track record of building and scaling high performing teams in a dynamic fashion alongside business growth.
  • High standards and strong taste level; comfort advising discerning clients and design professionals.
  • Luxury service mindset (anticipate needs, obsessive follow-through, discretion
  • Proven ability to deliver white-glove, high-touch service at scale without compromising quality.
  • Exceptional communication and judgment—able to handle sensitive escalations and craftsmanship questions with calm authority.
  • Strong operational and analytical chops: process design, SLA management, ticketing/CRM workflows, and cross-functional execution.
  • Analytical mindset with the ability to translate metrics into action
  • Experience with custom, made-to-order, or complex logistics environments strongly preferred.
  • Cross-functional influence

Estimated Salary: $160K - $200K plus equity

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