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Associate Director Of Client Services Jobs (NOW HIRING)

corpay

Director of Client Services

Louisville, KY · Remote

Working collaboratively with associates across sales, operations, and implementation, you will ... How We Work As a Director of Client Services, you will be expected to work in an office environment.

SafeinHome

Be Seen First

Director of Client Services

Las Vegas, NV · On-site

$160K/yr

As the Director of Client Services, you will manage all Client Services personnel and management, ensuring that SafeinHome provides high-quality service to our clients and that the company site is a ...

New

SafeinHome

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Director of Client Services

Tempe, AZ · On-site

$160K/yr

As the Director of Client Services, you will manage all Client Services personnel and management, ensuring that SafeinHome provides high-quality service to our clients and that the company site is a ...

New

Now CFO

Director of Client Services

Phoenix, AZ · On-site

This Director will manage a portfolio of client relationships, mentor and develop a team of ... Provide consulting services for clients, including accounting functions, reporting, forecasting ...

Businessolver

Director of Client Services (Remote)

The Director of Client Services is a driver of execution. This role is accountable for delivering a consistent, high quality client experience. You are responsible for proactive management, driving ...

IQVIA

Associate Director, Client Services

Parsippany, NJ · On-site

$86K - $239K/yr

Job Overview Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to ...

IQVIA

Associate Director, Client Services

Wayne, PA · On-site

$86K - $239K/yr

Job Overview Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

aires

Director of Client Development

San Francisco, CA · On-site

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 ... High School Diploma/GED required, Associates or Bachelor's Degree preferred * Minimum of 2 years ...

Ernest

Director of Client Relations

Fontana, CA

Director of Client Relations (aka Director of Sales) Location: Fontana, CA Sales Territory: Local radius Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture Salary range ...

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How much do associate director of client services jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for associate director of client services in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What does a director of client services do?

A director of client services oversees client relationships, ensuring customer satisfaction and retention. They coordinate with internal teams to meet client needs, develop service strategies, and often manage a team of account managers or client service representatives. Strong communication, leadership, and problem-solving skills are essential in this role.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. Effective communication skills and stress management techniques are important for handling workload and maintaining service quality.

What is the difference between Associate Director Of Client Services vs Client Services Manager?

AspectAssociate Director Of Client ServicesClient Services Manager
ResponsibilitiesOversees multiple client service teams, develops strategic initiatives, and manages high-level client relationships.Manages daily client service operations, supervises staff, and ensures client satisfaction.
Required CredentialsBachelor's degree; often advanced certifications in client management or related fields.Bachelor's degree; relevant experience in client service roles.
Work EnvironmentStrategic, leadership-focused, often involved in cross-departmental planning.Operational, team-oriented, focused on day-to-day client interactions.
Industry UsageCommonly used in corporate, agency, and consulting sectors for senior client management roles.Widely used across industries for managerial client service positions.

The Associate Director Of Client Services typically holds a higher strategic and leadership role compared to the Client Services Manager, focusing on overarching client strategies and team oversight, while the manager handles daily client interactions and team supervision.

How does an Associate Director of Client Services typically collaborate with internal teams to ensure client satisfaction?

An Associate Director of Client Services plays a key role in bridging the gap between clients and internal departments such as sales, marketing, and project management. They regularly coordinate cross-functional meetings to align on client objectives, communicate client feedback, and resolve challenges quickly. This role often involves developing strategies with team leads to improve service delivery and proactively address potential issues, ensuring a seamless client experience. Effective collaboration is essential for maintaining high client satisfaction and fostering long-term partnerships.

What jobs pay $500,000 a year in the US?

In the US, executive roles such as CEOs, CFOs, and other C-suite executives often earn $500,000 or more annually, especially in large corporations. High-level professionals in investment banking, private equity, and certain specialized medical or legal fields can also reach this compensation level, often supplemented by bonuses, stock options, or profit sharing.

What does an Associate Director of Client Services do?

An Associate Director of Client Services is responsible for overseeing client relationships and ensuring high levels of satisfaction with the services provided by their organization. They typically manage a team, coordinate service delivery, address client concerns, and develop strategies to enhance client engagement and retention. Additionally, they may assist in onboarding new clients, analyzing client feedback, and collaborating with other departments to improve service offerings. Their role is crucial in maintaining strong business partnerships and driving organizational growth.

How much is an associate director paid?

An Associate Director of Client Services typically earns between $80,000 and $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement within the organization.

What are the key skills and qualifications needed to thrive as an Associate Director Of Client Services, and why are they important?

To thrive as an Associate Director Of Client Services, you need a solid background in client relationship management, business strategy, and leadership, often backed by a relevant degree and several years of experience in account or client services roles. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, and certifications in project management or customer service can be advantageous. Excellent communication, negotiation, and problem-solving skills help differentiate strong candidates, as does the ability to motivate and guide teams. These competencies ensure effective client engagement, drive business growth, and foster positive team dynamics, all crucial for organizational success.
What cities are hiring for Associate Director Of Client Services jobs? Cities with the most Associate Director Of Client Services job openings:
What are the most commonly searched types of Director Of Client Services jobs? The most popular types of Director Of Client Services jobs are:
What states have the most Associate Director Of Client Services jobs? States with the most job openings for Associate Director Of Client Services jobs include:
Associate Director Of Client Services jobs near you
Director of Client Services

Director of Client Services

corpay

Louisville, KY • Remote

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Corpay rating

7.5

Company rating: 7.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

13th of 20 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients.

This role reports to the Vice President, Client Services and partners closely with a peer VP who co-leads the account management function. Periodic domestic travel may be required for client meetings, business reviews, and company events.

How We Work

As a Director of Client Services, you will be expected to work in an office environment. Corpay will set you up for success by providing:

  • Assigned workspace in Louisville, KY
  • Company-issued equipment
  • Hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth.
  • Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services.
  • Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans.
  • Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues.
  • Coaching account managers on maintaining a strong cadence of business reviews and regular client communication.
  • Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience.
  • Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow.
  • Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities.
  • Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support.
  • Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals.
  • Preparing and presenting regular updates, business reviews, and performance insights to executive leadership.
  • Ensuring compliance with company policies, service commitments, and applicable contractual requirements.

Qualifications & Skills

  • Bachelor’s degree in business, communications, management, or a related field; advanced degree preferred.
  • 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.
  • Proven ability to build strong client relationships and lead through complex service environments.
  • Strong business acumen with experience managing performance metrics, budgets, and resource planning.
  • Excellent communication, presentation, problem-solving, and conflict-resolution skills.
  • Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.
  • Proficiency with CRM, reporting tools, and Microsoft Office applications.

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

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