ZipRecruiter

Log In

1

Associate Director Of Client Services Jobs (NOW HIRING)

Deca Analytics

Director of Client Services

San Juan, PR · On-site

POSITION SUMMARY The Director of Client Services is a senior leadership role responsible for the health, performance, and scalability of DECA's entire client portfolio through the leadership of high ...

IQVIA, Inc.

Director of Client Services

Durham, NC · On-site

$150K - $165K/yr

... Director to lead a high-performing, patient-centric client services program. This role is responsible for overseeing program strategy, operations, and team performance in support of a large ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsAssociate Director Of Client Services Jobs

Associate Director Of Client Services information

See salary details

$10

$22

$40

How much do associate director of client services jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for associate director of client services in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What does an associate director of client services do?

An Associate Director of Client Services is responsible for overseeing client relationships and ensuring high levels of satisfaction with the services provided by their organization. They typically manage a team, coordinate service delivery, address client concerns, and develop strategies to enhance client engagement and retention. Additionally, they may assist in onboarding new clients, analyzing client feedback, and collaborating with other departments to improve service offerings. Their role is crucial in maintaining strong business partnerships and driving organizational growth.

How does an associate director of client services typically collaborate with internal teams to ensure client satisfaction?

An Associate Director of Client Services plays a key role in bridging the gap between clients and internal departments such as sales, marketing, and project management. They regularly coordinate cross-functional meetings to align on client objectives, communicate client feedback, and resolve challenges quickly. This role often involves developing strategies with team leads to improve service delivery and proactively address potential issues, ensuring a seamless client experience. Effective collaboration is essential for maintaining high client satisfaction and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as an associate director of client services, and why are they important?

To thrive as an Associate Director Of Client Services, you need a solid background in client relationship management, business strategy, and leadership, often backed by a relevant degree and several years of experience in account or client services roles. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, and certifications in project management or customer service can be advantageous. Excellent communication, negotiation, and problem-solving skills help differentiate strong candidates, as does the ability to motivate and guide teams. These competencies ensure effective client engagement, drive business growth, and foster positive team dynamics, all crucial for organizational success.

What is the difference between Associate Director Of Client Services vs Client Services Manager?

AspectAssociate Director Of Client ServicesClient Services Manager
ResponsibilitiesOversees multiple client service teams, develops strategic initiatives, and manages high-level client relationships.Manages daily client service operations, supervises staff, and ensures client satisfaction.
Required CredentialsBachelor's degree; often advanced certifications in client management or related fields.Bachelor's degree; relevant experience in client service roles.
Work EnvironmentStrategic, leadership-focused, often involved in cross-departmental planning.Operational, team-oriented, focused on day-to-day client interactions.
Industry UsageCommonly used in corporate, agency, and consulting sectors for senior client management roles.Widely used across industries for managerial client service positions.

The Associate Director Of Client Services typically holds a higher strategic and leadership role compared to the Client Services Manager, focusing on overarching client strategies and team oversight, while the manager handles daily client interactions and team supervision.

What cities are hiring for Associate Director Of Client Services jobs?

Cities with the most Associate Director Of Client Services job openings:

What are the most commonly searched types of Director Of Client Services jobs?

The most popular types of Director Of Client Services jobs are:

What states have the most Associate Director Of Client Services jobs?

States with the most job openings for Associate Director Of Client Services jobs include:

Associate Director Of Client Services jobs near you

Associate Director of Client Services- Young Adults

Regional Center of the East Bay

San Leandro, CA • On-site

$112K - $166K/yr

Full-time

Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

POSITION: Associate Director of Client Services, Young Adults
SALARY: $4,342.71 - $6,416.16 Biweekly / $112,910.46 - $166,820.16 Annual
REPORTS: Director of Client Services
LOCATION: San Leandro, CA and Concord, CA (regular on-site work at both office locations is required)
The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.
RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.
In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice - with family members, with friends, or with their spouse / significant other. They engage in activities of their choice - work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.
POSITION SUMMARY:
This Associate Director of Client Services position is a management level classification. As a member of RCEB's leadership team, this role is responsible for implementing the agency's mission, values, and strategic priorities; ensuring compliance with all state and federal laws and California Department of Developmental Services (DDS) requirements; and developing strong, effective leadership capacity across the Client Services Department as a whole and specifically within the Young Adults division. This role will be responsible for oversight and day-to-day operations of the Young Adult division. This role will maintain the responsibility of implementing systems that enhance overall organizational and operational effectiveness through inter-division collaboration, while providing a high level of customer service to all partners and customers. This position requires a high level of cross-functional critical thinking and problem solving, exceptional communication skills, and an ability to function in fast-paced environments with competing priorities. This position should exhibit a high level of discretion when navigating sensitive matters, ensuring trust, confidentiality, and thoughtful decision-making. This position will report to the Director of Client Services.
DUTIES AND RESPONSIBILITIES:
  • Provide expertise, support, leadership and training needed for staff to ensure high-quality service coordination services to clients and their families.
  • Maintain staff and management of competency standards through performance evaluations, review and compliance with organizational and state required competencies and client interactions, and identifying gaps with training and service coordination requirements.
  • Maintain compliance with all pertinent State and Federal regulations including HCBS (Medicaid Waiver) and self-determination programs.
  • Manage and implementation of special case management projects as they arise.
  • Oversight of specialized teams and positions based on agency need.
  • Be able to serve as a subject matter expert and ensure operational implementation of best practices for case management services for individuals with intellectual and/or developmental disabilities.
  • Participate in the development and implementation of the organizational strategic plan, maintain annual RCEB performance metrics, and is responsible for meeting the goals and objectives outlined in these plans.
  • Serve as an active participant and engager on the management team.
  • Identify agency needs through ongoing assessment and stakeholder engagement, implement policies and procedures to address identified gaps, and maintain internal controls that achieve a high compliance rate and timely resolutions.
  • Demonstrate cultural awareness and sensitivity; and the ability to work effectively with diverse populations.
  • Conduct other duties as required.

EXPERIENCE AND CAPABILITIES:
  • Demonstrate extensive knowledge and understanding of the principles, techniques and standards of social work and case management practice.
  • Demonstrated leadership qualities and management skills: ability to analyze problem situations and develop effective solutions.
  • Proven track record demonstrating the ability to:
    • select, supervise and evaluate the performance of others
    • interpret and apply a variety of relevant legal requirements and policy standards
    • synthesize information from multiple resources and create action plans for management and supervisory staff
    • deliver clear and concise instruction and information at all levels of engagement and with different audiences
    • organize, establish and maintain productive and professional relationships with community groups, the Department of Developmental Services, service providers, colleagues, and others
    • prepare and deliver clear and concise reports
  • Subject matter expertise of case management services to young adults with Intellectual and Developmental Disabilities required.

MINIMUM QUALIFICATIONS:
  • Master's degree in social work, Rehabilitation Counseling, Psychology or related field and five years of management/supervisory experience at a regional center OR a bachelor's degree in social work, Rehabilitation Counseling, Psychology, or related field and eight years of management/supervisory experience at a regional center.
  • Experience in developing, writing, and implementing policies and procedures.
  • Excellent organizational skills, including the ability to plan a course of action and follow-through in a timely manner.
  • Computer proficiency required, including the ability to use standard office software and related systems.
  • Access to a reliable automobile and possession of a valid driver's license are required.

PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation.
  • Primarily sedentary work involving frequent computer use and routine movement within the workplace.
  • Occasionally lifts and carries work materials and equipment, such as a laptop, weighing up to 10 pounds.
  • Ability to travel to client homes, office locations, provider sites, and other community settings, as required.

WORK ENVIRONMENT:
  • Work is generally performed in an office environment with moderate noise.
  • The position may occasionally involve interaction with individuals experiencing distress.

BENEFITS:
At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:
  • 3 weeks paid vacation + 12 sick days
  • 14 paid holidays + 3 floating holidays
  • Multiple options for medical care (including Kaiser at 100% employer paid for employee)
  • Dental and vision plans
  • CalPERs Retirement (pension),
  • Student Loan Forgiveness*
  • Flex schedule, if applicable
  • Work at Home schedules, if applicable
  • Employee Assistance Program, including mental health care

*The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.
Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.

Apply